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Wiking Hotel

Star Rating
3 out of 5

Information

Reviews

3.3 / 5
51 reviews

Amenities

  • Free WiFi
  • Breakfast included
  • Free parking
  • Pet Friendly

Map

What's nearby

  • Popular Location
    Golfclub Gut Kaden
    4 min drive
  • Popular Location
    Am Markt
    7 min drive
  • Popular Location
    Crazy-Snorkling
    8 min drive
  • Airport
    Hamburg (HAM)
    24 min drive

Book online or call:

020 3788 4841

Your dates need to occur after 2019-12-11. Try updating your dates to see prices for your trip.

    About this area

    Henstedt-Ulzburg

    Located in Henstedt-Ulzburg, Wiking Hotel is near a train station. HolstenTherme and Golf Club Lutzhorn are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Am Markt and Ehrenhain Park.

    What's nearby

    • Popular Location
      Golfclub Gut Kaden - 4 min drive
    • Popular Location
      Am Markt - 7 min drive
    • Popular Location
      Crazy-Snorkling - 8 min drive
    • Popular Location
      Church of Kaltenkirchen - 8 min drive
    • Popular Location
      HolstenTherme - 9 min drive

    Getting around

    • Henstedt-Ulzburg Station - 2 min walk
    • Hamburg (HAM) - 24 min drive

    About this property

    Wiking Hotel

    This smoke-free hotel features free breakfast and free WiFi in public areas. All 68 rooms offer complimentary wireless Internet access, TVs with satellite channels, and free local calls. Hairdryers, showers and desks are among the other amenities that guests will find.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and public transport

    • Free nearby parking
    • Limited parking spaces

    Food and drink

    • Free buffet breakfast available daily 6:30 AM–10 AM

    Family friendly

    • Rollaway/extra beds (surcharge)

    Conveniences

    • Lift

    Guest services

    • Daily housekeeping
    • Front desk (limited hours)

    Languages spoken

    • English
    • German

    More

    • Smoke-free property

    Room amenities

    Bedroom

    • Hypo-allergenic bedding
    • Rollaway/extra beds (surcharge)

    Bathroom

    • Free toiletries
    • Hairdryer
    • Shower

    Entertainment

    • satellite channels
    • TV

    More

    • Desk
    • Free local calls
    • Phone
    3.3

    Guest rating

    5 - Excellent
    2
    4 - Good
    25
    3 - Okay
    13
    2 - Mediocre
    9
    1 - Poor
    2
    3.8
    Cleanliness
    3.5
    Service and Staff
    2.0
    Amenities
    3.3
    Property condition

    4/5 Good

    • Liked: Cleanliness, staff & service, room comfort

    Stayed 2 nights in Jul 2018

    2/5

    Bad experience

    When I arrived there was no one at reception. Eventually a nice French gentleman came but couldn't find my booking. He did give me a room but had to knock on my door to get to sign in. I always ask for a quiet room. My room faced directly onto the busy main rod outside with trucks and buses etc. passing by all night. At 8.00 am or so they started construction inside the hotel with screaming drills and sawing noises. Never again at Wiking Hotel

    Pros: Nothing

    Cons: Self evident (see my review)

    Location: Ugly downtown area

    Stayed 1 night in Aug 2017

    2/5

    • Disliked: Cleanliness, staff & service, property conditions & facilities

    Stayed 3 nights in Jul 2017

    2/5

    Don't arrive after 10pm

    I arrived after 10pm following a late flight to Hamburg Airport. I had made the hotel aware of my late arrival. I was under the impression that the hotel was 11 miles from the airport but it was further. A taxi would have cost £90 from the airport to the hotel, there was no hotel shuttle. Travelling as a single older lady public transport to the hotel at the time of night was daunting. At 10.30pm the hotel was in darkness and the front door locked. A notice on the door, instructions to go to the back entrance. No one was around, everything was silent. I phoned the hotel number, no answer. Phoned following instructions "Call in emergency number" I hesitantly phoned thinking I would be calling the police! Thankfully a porter on the line gave instructions to key in a code to open a letterbox which contained my details and room key. There was no water or tea/coffee making facility, no room service. I was hungry & thirsty. Towels were very old and worn. Clock in dining room did not work. Lift was out of order. I booked via Expedia and was unable to cancel the following 2 nights which I did not want. £149 for one nights stay was an expensive and unpleasant experience. I checked out after the first night! Not a tourist hotel but I imagine for workers who use it as a base to get to work. Only about 6 men residents there!

    Pros: The only benefit of the hotel was that it was close to the train station.

    Cons: As far as Expedia is concerned there should be a cancellation facility for this hotel.

    Location: Easy travel via train to Hamburg and to the North of Germany.

    2/5

    • Liked: Cleanliness
    • Disliked: Staff & service, room comfort

    Needs Improvement

    Unfortunately we didn't enjoy our stay (4 nights) at all. The check in process was friendly and efficient, the room itself was clean and reasonably comfortable. The beds were also comfortable. That's all the positives. The negatives are as follows: limited range of breakfast items (no fresh fruit at all and the coffee was cold every morning). Bread rolls not fresh and of poor quality. Range of cold cuts and cheese was ok. Cost of breakfast was supposed to be included in the room rate but when checking out we were charged an extra 48 Euros for this. The staff member at first refused to refund the overcharge stating she didn't know how! We suggested she phone her boss and find out which she eventually did (but very sulkily and with no apology). Our room was directly opposite the lift and very noisy. We could hear every word of other guests conversations while they were waiting to use the lift. A sports team using the hotel partied into the early hours keeping us awake for most of one of the nights. We hardly slept for the 4 nights we stayed due to the noise of other guests. Finally the towels are too small and almost threadbare, they should be replaced.

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