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Castello City Hotel

4-star property
62 Martyron 1, Avenue, Heraklion, Crete Island 020 3788 4841
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3.8 out of 5
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See all 9 ebookers Reviews

"We stayed for one night at the Castello City hotel and found it was in a good location, within walking distance of the town center. It's comfortable a ... " More

By a verified traveller on Thu 20 Oct 2016

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Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max
£42* Per night/room 30 Apr - 1 May

Deluxe Triple Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Family Room (Family)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Deluxe Room, Sea View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Room, City View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

During your stay at Castello City Hotel, you're just a quick walk from Venetian Walls. Features include free WiFi in public areas, free self-parking and a free manager's reception.

  • Free WiFi
  • Free self-parking
  • Enjoy Greek cuisine and ocean views while dining at The 5th floor
  • Services include babysitting, dry cleaning/laundry and a concierge
  • Just a 3-minute drive from Heraklion Port and a few minutes from Heraklion Archaeological Museum
  • Airport shuttle service available for a fee

Castello City Hotel ratings based on 9 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Castello City Hotel

Everyone (6) Couples (2)
3 out of 5

Posted by on 13 Jun 2019

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Comment from Hotel Management

17 Jun 2019 by Andreas Fotakis, Hotel Manager

Dear Guest, we appreciate the fact that you rated our hotel. Thank you for your stay

3 out of 5

In good location, but very noisy outside

Pros: - Breakfast was good, with decent choice - Hotel within walking distance of the town centre
Cons: - Rooms need sound proofing as noise from traffic on street very intrusive - Mattress is too hard, and pillows too thin
We stayed for one night at the Castello City hotel and found it was in a good location, within walking distance of the town center. It's comfortable and clean with all the basics covered. The breakfast was good with decent choice, and the breakfast lounge had a nice view overlooking the town. The WIFI was free, but had to be used in the breakfast room as it wasn't very good signal in the room we had. However, the main issues were the bed was ridiculously hard, like sleeping on a wooden board, and the pillow was very thin like paper, even thinner than my balding hair. In addition, the noise from the street outside was very intrusive, with loud mopeds going past. So wasn't a particularly good night's sleep.

Posted by on 20 Oct 2016

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4 out of 5
Localisation pour visiter la ville à pied. Salle de déjeuner avec vue sur la ville. Chambre spacieuse et propre.

Posted by on 12 Sep 2021

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Comment from Hotel Management

13 Sep 2021 by Andreas Fotakis, Hotel Manager

Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

4 out of 5
Le personnel de l établissement est super, d une gentillesse incroyable surtout au niveau du restaurant, nous avons passé 10j sublimes

Posted by on 21 Aug 2019

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Comment from Hotel Management

7 Oct 2019 by Andreas Fotakis, Hotel Manager

Dear Guest, We appreciate your review, our goal is to satisfy our guests. thank you for your stay. Greetings from Crete

3 out of 5
Hotel central propre par contre pas de parking prive comme signale lors de la resa petit hic a ce niveau

Posted by on 26 Apr 2019

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Comment from Hotel Management

3 May 2019 by Andreas Fotakis, Hotel Manager

Cher invité, merci pour votre avis, le parking est situé à 150 mètres de l'hôtel, il est couvert et surveillé afin de protéger vos voitures. Merci pour votre séjour

5 out of 5
War alles tip top. Parkplatz ist in der Nähe gratis verfügbar (24h, überwacht). Leider in der Nacht nicht so gut zu finden (Beschilderung Lidl Parkplatz folgen).

Posted by on 9 May 2018

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Comment from Hotel Management

13 May 2018 by Andreas Fotakis, Hotel Manger

Lieber Gast Wir bedanken uns für Ihre netten Worte. Wir versuchen immer unseren Gästen einen schönen Urlaub zu bieten. Vielen Dank für Ihren Aufenthalt. Grüße aus Kreta

5 out of 5

Komfortables, sauberes Hotel in Zentrumsnähe

Sehr angenehmer Aufenthalr. Nette Begrüssung,saubers und sehr komfortable Zimmer.

Posted by on 18 Oct 2017

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Comment from Hotel Management

22 Oct 2017 by Andreas Fotakis, Hotel Manager

Sehr geehrter Herr / Frau, Wir freuen uns über Ihre Bewertung, unser Ziel ist es, unsere Gäste zufrieden zu stellen. vielen Dank für Ihren Aufenthalt. Grüße aus Kreta

4 out of 5

hôtel situé aux portes de la ville

Pros: Le confort de la chambre. La salle de restauration panoramique située au dernier étage de l'hôtel, magnifique. Les petits déjeuners très copieux
Cons: La communication avec les clients en cas de problème
Location: Situé aux portes de la vieille ville, il est possible de rejoindre le coeur de la ville à pied.
Nous avions réservé longtemps à l'avance 3 nuits à Castello city hôtel. Quelle ne fût pas notre déception quand à notre arrivée la réception nous annonce qu'elle ne peut pas nous accueillir ce soir dans l'hôtel en raison d'un congres, le groupe ne pouvant pas être séparé et réparti dans d'autres hôtels. Nous n'avons pas été informés en amont de cela. Bien évidemment la réception de l'hôtel a prévu de nous héberger ailleurs, dans un autre hôtel situé 3 km plus loin. Le standing est similaire mais mieux vaut avoir une voiture car l'hôtel se situe loin de la ville. Devant notre mécontentement, la réceptionniste nous promet de nous donner une chambre à Castello pour les 2 nuits suivantes et nous invite à dînner gratuitement au restaurant de l'hôtel jusqu'à notre départ.

Posted by , from noisy le grand on 14 Oct 2017

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Comment from Hotel Management

17 Oct 2017 by Andreas Fotakis, Hotel Manager

Chère Madame Patricia, merci pour votre avis, nous sommes désolés pour la gêne occasionnée, c'était une situation très rare qui a causé cet incident. Merci pour votre compréhension. Salutations de la Crète

3 out of 5

Ideales Stadthotel

Pros: Frühstück
Location: Zentral, direkt an Bushaltestelle. Man kann alles zu fuß erkunden!
Das gebuchte DZ war bestimmt eines der "schlechteren Zimmer". Als ruhiges Zimmer bekamen wir den Blick auf den Innenhof. Das Zimmer war abgewohnt. Aber egal, für 2 Nächte ok. Ideal für Stadterkundungen. Erlebnis: Frühstück im 5. Stock mit Blick über die Stadt. Das Frühstück ist reichhaltig und gut. Personal ist positiv zu erwähnen, hier auch die Reinigungsfeen!

Posted by , from Bayern on 14 Sep 2016

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About the Castello City Hotel

Location 62 Martyron 1, Avenue, Heraklion, Crete Island 71304

Property Features

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered. A computer station is on site and WiFi is free in public spaces. A 24-hour business centre and a meeting room are available. Event space at this hotel measures 70 square feet (7 square metres) and includes a conference centre. A rooftop terrace, tour or ticket assistance, and multilingual staff are also featured at the family-friendly Castello City Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

  • 1 building
  • 68 guestrooms or units
  • 5 levels
  • 70 sq ft of conference space
  • 7 sq. m of conference space
  • Built in 1981
  • Manager's reception (free)
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • ATM
  • Lift
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free parking nearby

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Castello City Hotel offers 68 accommodations with a safe and coffee/tea makers. Beds feature memory foam mattresses. Televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Memory foam beds
  • In-room dining (limited hours)
  • Television
  • Digital channels
  • Fridge
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception on selected days.

The 5th floor – Overlooking the ocean, this restaurant specialises in Greek cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative Antigen COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 17 and over, and test must have been administered no more than 48 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 17 and over; guests must have received complete vaccination at least 30 days prior to check-in.

Castello City Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. At check-in, guests must provide either a negative Antigen COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 17 and over, and the test must have been administered no more than 48 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 17 and over; guests must have received complete vaccination at least 30 days prior to check-in.

  • One child stays free
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Guests must provide health documentation
  • Guests must provide a negative COVID-19 test result
  • Guests must provide proof of COVID-19 vaccination
  • Negative COVID-19 test result must be of specific type(s): Antigen
  • Negative COVID-19 test result must have been issued within a specific period before check-in: 48 hours
  • Minimum age for negative COVID-19 test result requirement: 17
  • Minimum age for proof of COVID-19 vaccination requirement: 17
  • UnionPay
  • COVID-19 vaccine must have been received a minimum number of days before check-in: 30
  • Property does not offer on-site COVID-19 testing
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on-site
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free - maximum age 4
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Health First (Greece)
  • Property registry number - 1039K013A0004300
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Online penalty collection
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 March - 31 October, EUR 7.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 15 per vehicle (one-way)
  • Late check-out fee: EUR 25 (subject to availability)
  • In-room safe fee: EUR 2 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Castello City
  • Castello City Heraklion
  • Castello City Hotel
  • Castello City Hotel Heraklion
  • Castello Hotel
  • Castello City Hotel Crete/Heraklion
  • Hotel Castello City
  • Castello City Heraklion
  • Castello City Hotel Hotel
  • Castello City Hotel Heraklion
  • Castello City Hotel Hotel Heraklion

You should know

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.