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Standard Room, Garden View

Bed Count 2 Double Beds Maximum Occupancy 4 Max
£86* Per night/room 24 Oct - 25 Oct

Superior Room, Ocean View

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable rooms at Castle Hilo Hawaiian Hotel. During your stay, you're just a quick walk from Hamakua Heritage Corridor. Features include free WiFi in public areas and free self-parking, plus an outdoor pool. This 3.5-star hotel has 286 rooms over 8 floors. Free WiFi and flat-screen TVs are available in all rooms.

  • Air-conditioned rooms with flat-screen TVs, fridges and coffee/tea makers
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a restaurant, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, a meeting room and a gift shop
  • On-site recreation includes a fitness centre
  • Guests praise the central and quiet location
  • 5 minutes by car from University of Hawaii at Hilo and 7 minutes from Rainbow Falls

Castle Hilo Hawaiian Hotel ratings based on 1 verified reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Castle Hilo Hawaiian Hotel

Everyone (1)
4 out of 5

Posted by on 29 Sep 2019

Was this review helpful to you?
Comment from Hotel Management

1 Oct 2019 by KK

Thank you very much for your feedback, we look forward to a return visit in the near future. Aloha.

About the Castle Hilo Hawaiian Hotel

Location 71 Banyan Dr, Hilo, HI 96720

Property Features

Castle Hilo Hawaiian Hotel offers its guests an outdoor pool and a fitness centre. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A terrace, tour or ticket assistance, and gift shops/news stands are also featured at Castle Hilo Hawaiian Hotel. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Hilo hotel.

  • 286 guestrooms or units
  • 8 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Hilo, HI (ITO-Hilo Intl.) (5.7 km / 3.5 mi)
  • Parking: Free self parking

Room Amenities

Castle Hilo Hawaiian Hotel offers 286 forms of accommodation with coffee/tea makers and a hairdryer. 32-inch Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Hilo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

  • Flat-screen television
  • Cable channels
  • Fridge
  • Coffee maker
  • Shower and tub combination
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 9:30 AM.

Queens Court Restaurant – This restaurant serves breakfast and dinner.

ICafe/Waioli Lounge – This restaurant only serves light fare. Happy hour is offered. Open daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Golfing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Anyone traveling to Hawaii is required to have a government Safe Travels account and self-quarantine for 14 days. Beginning October 15, travelers who have proof of a negative COVID-19 test taken no more than 72 hours before arriving are exempt from quarantine.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per day.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - GE-189-318-3488-01

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The tax ID number is GE-189-318-3488-01. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • State tax ID - GE-189-318-3488-01
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 28.67 per accommodation, per night

The resort fee includes:

  • Fitness centre access
  • Newspaper
  • Phone calls
  • In-room coffee
  • Parking
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 26 for adults and USD 16 for children (approximately)
  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Castle Hawaiian
  • Castle Hawaiian Hotel
  • Castle Hilo Hawaiian
  • Castle Hilo Hawaiian Hotel
  • Hilo Hawaiian Castle Hotel
  • Hilo Hawaiian Hotel
  • Hotel Castle Hilo Hawaiian
  • Hotel Hilo Hawaiian
  • Castle Hilo Hawaiian Hotel Hawaii
  • Hilo Hawaiian Hotel Hilo
  • Castle Hilo Hawaiian Hotel Hilo
  • Castle Hilo Hawaiian Hotel Hotel
  • Castle Hilo Hawaiian Hotel Hotel Hilo

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.