4 Nov 2016 by General Manager
Dear Brian, Thank you for sharing your great feedback. We are delighted to read that you enjoyed your days at our hotel and that our staff delivered the standard of service we are known for at the Caravelle Saigon. Wishing you continued safe travels and look forward to seeing you again soon. From the Heart of Saigon Michael Robinson General Manager
7 Jun 2017 by Michael Robinson General Manager
Dear Tuija, Thank you for your kind comments following your recent stay with us. We are glad to hear you were pleased with our authentic service and central location, which is close to many of Saigon’s key landmarks. We continue to provide English training for our staff, in order to lift the guest experience. We do look forward to the opportunity to welcome you back soon. From the Heart of Saigon, Michael Robinson General Manager
15 Dec 2016 by General Manager
Dear Valued guest, Thank you for your comment regarding our central location and we are glad to hear that you had an excellent experience during your stay with us. Wishing you continued safe travels over the Festive season and look forward to welcoming you back soon. From the Heart of Saigon, Michael Robinson General Manager
Caravelle Saigon offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. Public spaces have free WiFi. Business amenities include a business centre and a limo/town car service. A hot tub, a sauna, and a rooftop terrace are also featured at the luxury Caravelle Saigon. An airport shuttle (available 24 hours) is available for a fee.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi
Caravelle Saigon offers 333 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Tempur-Pedic beds feature premium bedding. 49-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. This Ho Chi Minh City hotel provides complimentary wired and wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
NINETEEN Restaurant – This buffet restaurant serves breakfast, brunch and dinner.
Cafe de l'Opera – This café serves breakfast, brunch and dinner. Open daily.
Reflections – This fine-dining restaurant only serves dinner. Open daily.
Saigon Saigon Rooftop Bar – On-site bar. Open daily.
Tapas Kitchen – This restaurant serves lunch and dinner. Open daily.
24-hour room service is available.
An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.
Kara Spa has massage/treatment rooms. Services include Swedish massages, Thai massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub and a steam room.
The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after 6:00 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The booking confirmation, either electronic or hard copy, along with matching photo identification must be presented at check-in. Any other arrangements must be coordinated with the property prior to arrival.
Ninteen Restaurant is closed until further notice. A la carte breakfast is available at Café de l’Opera.
This property enforces a strict dress code in the signature loung.
Caravelle Saigon offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property enforces a smart casual dress code in the Signature Lounge.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.