The staff all around was great, always welcoming and helpful. Quyen in particular was who I dealt with most and should definitely be commended for her presence and abilities. The breakfast provided daily in my opinion was great, with a varied selection and taste in combination with quality of food. The view facing the pool was relaxing. I didn't get a chance to enjoy the pool, but saw others did and most importantly it was well maintained with staff cleaning it every so often. More importantly what I loved was they seemed to put in place a number of sustainability measures, such as recycling bins etc. We all have to do our part in taking care of the planet so to see this place also do so was great. To be honest, this was the only hotel I came across that did that during my 2 week trip in Vietnam across 3 cities in 4 different hotels. Location wise it was around a 30 minute walk one wya (~3km) to old town heritage site. Definitely fine for me considering I am used to hiking etc. If I'm in the area again next time I definitely would come back to this place.