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"The hotel needs a complete refurbishment. Damp-smelling rooms with grubby, old carpets. Terrible wifi. " More

By a verified traveller on Fri 12 Jun 2020

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Hotel Description

Best Western Plus Hotel Hong Kong's proximity to the airport gets high marks from our customers. During your stay, you're just a quick walk from University of Hong Kong. You'll find features such as free WiFi in public areas, plus a restaurant and a fitness centre. Built in 2005, this 3.5-star hotel has 307 rooms over 30 floors. Free WiFi and flat-screen TVs are available in all rooms.

  • Air-conditioned rooms with flat-screen TVs, fridges and minibars
  • Free WiFi
  • Drinking and dining options include a restaurant, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a fitness centre
  • Guests speak favourably about the proximity to public transport and the area's walkability
  • Within a 15-minute walk of Victoria Harbour and University of Hong Kong

Superior Double Suite

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Executive Suite, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Superior Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Deluxe Suite, 1 Double Bed, Harbour View

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Deluxe Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Best Western Plus Hotel Hong Kong ratings based on 5 verified reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Best Western Plus Hotel Hong Kong

Everyone (4) Couples (1)
3 out of 5
The hotel needs a complete refurbishment. Damp-smelling rooms with grubby, old carpets. Terrible wifi.

Posted by on 12 Jun 2020

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Comment from Hotel Management

22 Jun 2020 by Taro Tsang - Reservations Manager

Thank you for taking the time to share your recent experience and comment on Expedia. We are sorry that the hotel did not live up to your expectations during your recent visit. Your comments are valuable to us and we will definitely share your points with the related department head to fix the problem. Meanwhile, we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong !

4 out of 5
If you like a really firm bed this is the hotel for you. A good value hotel with very helpful staff. Minimal room amenities - note explaining no bottled water in room is to save the environment (but can be purchased in the lobby) suggests hotel is saving pennies to survive?

Posted by on 14 Oct 2019

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Comment from Hotel Management

14 Oct 2019 by Taro Tsang - Reservations Manager

Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation. Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.

2 out of 5

Posted by on 18 Sep 2019

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Comment from Hotel Management

19 Sep 2019 by Taro Tsang - Reservations Manager

Thank you for taking the time to share your recent experience and comment on Expedia. We are sorry that the hotel did not live up to your expectations during your recent visit. Your comments are valuable to us and we will definitely share your points with the related department head to fix the problem. Meanwhile, we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong !

3 out of 5
convenient location and have been upgraded to a suite a few times.

Posted by on 12 Apr 2018

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Comment from Hotel Management

13 Apr 2018 by Roy Wong - Assistant Reservations Manager

Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation. Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.

3 out of 5

Hotel bien situé mais décevant.

Pros: Le sens du service des concierges.
Cons: L'écoute du client.
J'ai réservé trois nuits dans cet hôtel desservi par une navette gratuite en complément de l'airport express. A mon arrivée comme de coutume, des chinois tentent de gruger la file d'attente. Ils se font remettre en place par la réceptionniste qui m’accueille . Elle exécute mécaniquement la procédure de check-in, sans un sourire. Sensible aux bruits de la rue (un tram et des bus à double étage très bruyants), je demande une chambre en étage très élevé et elle me colle au dixième étage sur les 30 de l’hôtel et en face de l’ascenseur !. Le matelas est dur et j'ai très mal dormi à cause du bruit. La clim réversible ne donne que du froid. J'aurais du demander a être relogé mais n'en ai rien fait vu comment la réceptionniste m'avait accueillie. Seule les femmes de chambre et les concierges étaient accueillants et serviables. La chambre était d'une taille convenable pour un single mais pas pour deux personnes. La salle de bain est très petite. Je suis donc très déçu par ce BW plus !.

Posted by on 17 Feb 2018

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Comment from Hotel Management

19 Feb 2018 by Roy Wong - Assistant Reservations Manager

Thank you for sharing your experience on Expedia about your recent stay. We are happy that you enjoyed your stay with us and that the facilities and services experience had met your expectation. Thank you again and we look forward to welcoming you back to the Best Western Plus Hotel Hong Kong.

About the Best Western Plus Hotel Hong Kong

Location 308 Des Voeux Road West, Hong Kong,

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a meeting room. A computer station is on site and WiFi is free in public spaces. A fitness centre, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Best Western Plus Hotel Hong Kong. Smoking is allowed in designated areas at this 3.5-star Hong Kong hotel.

  • 307 guestrooms or units
  • 30 levels
  • Built in 2005
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Hong Kong (HKG-Hong Kong Intl.) (35.6 km / 22.1 mi)
  • Train station: Hong Kong Sheung Wan Station (1.8 km / 1.1 mi)

Room Amenities

Best Western Plus Hotel Hong Kong offers 307 forms of accommodation with minibars and a safe. Flat-screen televisions come with cable channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a shower, bathrobes, slippers and bidets. This Hong Kong hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and free toiletries. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.

Best Western Plus Hotel Hong Kong has a restaurant serving breakfast only.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for HKD 440.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.The property affirms that it follows sanitisation practices of We Care Clean (Best Western) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: HKD 107.8 for adults and HKD 107.8 for children (approximately)
  • Rollaway bed fee: HKD 440.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hong Kong Ramada Hotel
  • Ramada Hong Kong
  • Ramada Hotel Hong Kong
  • Hong Kong Ramada
  • Ramada Hong Kong Hotel Hong Kong
  • Best Western Plus Hotel Hong Kong
  • Best Western Plus Hong Kong
  • Best Western Plus Hotel
  • Ramada Hong Kong Hotel
  • Best Plus Hong Kong Hong Kong
  • Best Western Plus Hotel Hong Kong Hotel
  • Best Western Plus Hotel Hong Kong Hong Kong
  • Best Western Plus Hotel Hong Kong Hotel Hong Kong
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.