85.0% Based on 2025 reviews TripAdvisor traveller rating 4 out of 5

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Hotel Description

Our customers tell us that they enjoy the breakfast at Hotel Jen Hong Kong by Shangri-La. During your stay, you're just a quick walk from Victoria Harbour. Enjoy features like free WiFi in public areas and a free area shuttle, plus an outdoor pool. This 4-star hotel has 283 rooms over 28 floors. Each room includes amenities such as free WiFi and an LCD TV.

  • Air-conditioned rooms with LCD TVs, fridges and room service (during limited hours)
  • Free WiFi and wired Internet
  • Enjoy Malaysian cuisine while dining at Cafe Malacca
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a 24-hour fitness centre
  • Guests have good things to say about the accommodation for the cleanliness and overall comfort
  • Steps from Victoria Harbour and 8 minutes on foot from University of Hong Kong
  • Free local-area shuttle service

Superior City View Twin Room

Bed Count 2 Single Beds Maximum Occupancy 3 Max
£74 per night

Deluxe Harbour View Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe City View Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Club King Suite with Club Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Mountain View Twin Room with Club Lounge Access

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Club Harbour View Twin Room with Club Lounge Access

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

85.0% of guests recommend out of 2025 reviews

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About the Hotel Jen Hong Kong by Shangri-La

Location 508 Queens Road West, Hong Kong,

Property Features

Hotel Jen Hong Kong by Shangri-La offers its guests an outdoor pool and a 24-hour fitness centre. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A business centre and a limo/town car service are available. Event space at this hotel measures 1033 square feet (96 square metres). Tour or ticket assistance, multilingual staff, and coffee/tea in common area are also featured at the family-friendly Hotel Jen Hong Kong by Shangri-La. A round-trip airport shuttle (available during limited hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Hong Kong hotel is smoke free.

  • 283 guestrooms or units
  • 28 levels
  • 1033 sq ft of conference space
  • 96 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Hong Kong (HKG-Hong Kong Intl.) (36 km / 22.4 mi)
  • Train station: Hong Kong Central Station (3.5 km / 2.2 mi)
  • Property shuttles: Free area shuttle; airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Jen Hong Kong by Shangri-La offers 283 forms of air-conditioned accommodation with a safe and free newspapers. LCD televisions come with premium cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, complimentary slippers, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Separate bedroom
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Fridge
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Cafe Malacca – This restaurant specialises in Malaysian cuisine and serves breakfast, lunch and dinner. Reservations are required.

Lobby Bar – This lobby lounge only serves light fare. Happy hour is offered. Open daily.

Club Lounge – This rooftop bar overlooks the ocean. Reservations are required. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

Guests aged under 16 years old are not allowed in the swimming pool or fitness facility.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available from 11:30 AM to 4:30 PM. Fees may apply. Contact the property in advance to make arrangements.

Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Airport transport is offered from 11:30 AM to 4:30 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for HKD 350.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: HKD 195.80 for adults and HKD 97.90 for children (approximately)
  • Airport shuttle fee: HKD 140 per person (one-way)
  • Self-parking fee: HKD 350 per night
  • Rollaway bed fee: HKD 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Jen Hong Kong
  • Hotel Jen
  • Jen Hong Kong
  • Jen Hotel Hong Kong

You should know

  • Hotel Jen Hong Kong by Shangri-La offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.