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4.2 out of 5

"They are really close to Hong Kong University station. If you exit from B2, then only 1 minute walk. " More

By a verified traveller on Sun 06 Jan 2019

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Hotel Description

Hotel Jen Hong Kong by Shangri-La's great location gets high marks from our customers. During your stay, you're just a quick walk from University of Hong Kong. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour fitness centre. This 4-star hotel has 283 rooms over 28 floors. All rooms offer free WiFi and LCD TVs.

  • Air-conditioned rooms with LCD TVs, fridges and room service (during limited hours)
  • Free WiFi and wired Internet
  • Enjoy Malaysian cuisine while dining at Cafe Malacca
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a 24-hour fitness centre
  • Guests have great things to say about the location and the comfortable guestrooms
  • 8 minutes by foot from University of Hong Kong and a 2-minute drive from Hong Kong - Macau Ferry Terminal
  • Airport shuttle service available for a fee

Superior City View Twin Room

Bed Count 2 Single Beds Maximum Occupancy 3 Max
£339* Per night/room 17 Apr - 18 Apr

Deluxe Harbour View Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe City View Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Club Mountain View Twin Room with Club Lounge Access

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Club Harbour View Twin Room with Club Lounge Access

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Deluxe Harbour View Twin Room

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Hotel Jen Hong Kong by Shangri-La ratings based on 5 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Jen Hong Kong by Shangri-La

Everyone (3) Couples (2)
4 out of 5

Posted by on 15 Jun 2019

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Comment from Hotel Management

18 Jun 2019 by Hotel Jen Hong Kong

Thank you so much for your rating! It would be our pleasure hosting you again! – Jen

5 out of 5
They are really close to Hong Kong University station. If you exit from B2, then only 1 minute walk.

Posted by on 6 Jan 2019

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Comment from Hotel Management

8 Jan 2019 by Hotel Jen Hong Kong

Thank you very much for staying with us and for sharing your feedback. It was definitely our pleasure taking care of you and we cannot wait to be at your service again soon. – Jen

3 out of 5

Pay extra to use the facilites

This is the first hotel I have ever stayed at where you are expected to upgrade in order to use the full range of services. I was offered an upgrade for breakfast which was at an extortionate rate, but had to enquire about ordinary breakfast arrangements. One evening we were turned away from the rooftop bar because we had not upgraded, even though there was no-one in the bar at the time.

Posted by on 23 Apr 2014

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4 out of 5

Good value for money

Very convenient hotel with HKU MTR exit lessthan 2’ from hotel. Extra bed for our 8 year old kid. Comfortable room with harbour view. Lively atmosphere in the lobby Non heated swimming pool on the roof with beautiful harbour view. Descent choice for breakfast buffet. Helpful staff

Posted by on 6 Nov 2017

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Comment from Hotel Management

18 Nov 2017 by Hotel Jen Hong Kong

We are absolutely delighted to hear about your wonderful experience. Your kind words are the greatest motivation to us all. We appreciate your kind compliments about our location, room, breakfast and swimming pool. It will be our pleasure to provide you another delightful stay on your next visit. - Jen

5 out of 5

Unbeding vor Ort auf die Clubzimmer upgraden

Upgrad grob 60 Euro die sich lohnen. Die Clubzimmer sind im 23 Stock mit tollen Blick inkludiertem Früstück und im 24 Stock Sushi und Kanapees, sowie Wein Bier inklusive. So macht Hongkong Spaß. Der Poll ganz obne super!!

Posted by on 25 Oct 2015

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About the Hotel Jen Hong Kong by Shangri-La

Location 508 Queens Road West, Hong Kong,

Renovations + Closures

The following facilities are closed seasonally every year. They will be closed from 16 December until 07 March:

  • Swimming pool

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A business centre and a limo/town car service are available. Public spaces have free WiFi and wired Internet. Event space at this hotel measures 1033 square feet (96 square metres). A 24-hour fitness centre, tour or ticket assistance, and multilingual staff are also featured at the family-friendly Hotel Jen Hong Kong by Shangri-La. An airport shuttle (available during limited hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Hong Kong hotel is smoke free.

  • 283 guestrooms or units
  • 28 levels
  • 1033 sq ft of conference space
  • 96 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Hong Kong (HKG-Hong Kong Intl.) (36 km / 22.4 mi)
  • Train station: Hong Kong Central Station (3.5 km / 2.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Jen Hong Kong by Shangri-La offers 283 forms of accommodation with a safe and complimentary bottles of water. LCD televisions come with premium cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Separate bedroom
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Fridge
  • Coffee maker
  • Shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Cafe Malacca – This restaurant specialises in Malaysian cuisine and serves breakfast, lunch and dinner. Reservations are required.

Lobby Bar – This lobby lounge only serves light fare. Happy hour is offered. Open daily.

Club Lounge – This rooftop bar overlooks the ocean. Reservations are required. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

Guests aged under 16 years old are not allowed in the swimming pool or fitness facility.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Airport shuttle service is available from 11:30 AM to 4:30 PM. Fees may apply. Contact the property in advance to make arrangements.

Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Airport transport is offered from 11:30 AM to 4:30 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for HKD 350.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. On-site parties or group events are strictly prohibited. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property has a strict no-party policy. Bookings for individuals or groups for the purpose of attending parties are prohibited and will be rejected.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. On-site parties or group events are strictly prohibited.

  • Car not required
  • One child stays free
  • Debit cards not accepted
  • UnionPay
  • Events/parties not allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: HKD 195.80 for adults and HKD 97.90 for children (approximately)
  • Airport shuttle fee: HKD 140 per person (one-way)
  • Self-parking fee: HKD 350 per night
  • Rollaway bed fee: HKD 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hong Kong Traders
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You should know

  • Hotel Jen Hong Kong by Shangri-La offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.