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4.5 out of 5

"Ideally situated for us exploring Hong Kong and Kowloon. The hotel was opulent with its decorations and furniture. Our room was superbly equipped wit ... " More

By a verified traveller on Mon 18 Mar 2019

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Hotel Description

Mandarin Oriental, Hong Kong's great location gets high marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from Lan Kwai Fong. Enjoy features like 10 restaurants, 3 bars and a full-service spa. Built in 1963, this 5-star hotel has 499 rooms over 25 floors. Enjoy your stay with amenities like cable TV channels and a DVD player in each room.

  • Air-conditioned rooms with 24-hour room service, cable TV and DVD players
  • Grab something to eat at one of the 10 restaurants, or stop for a drink at one of the 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to reflexology, body treatments or aromatherapy at The Mandarin Spa
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Steps from Legislative Council Building and Landmark Shopping Area

Twin Room, City View

Bed Count 2 Single Beds Maximum Occupancy 3 Max
£314* Per night/room 31 May - 1 Jun

King Room - Statue Square Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Twin Room, 2 Single Beds (Statue Square View)

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Superior Room - Twin

Bed Count 2 Single Beds Maximum Occupancy 3 Max

King Room - City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Signature Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Mandarin Oriental, Hong Kong ratings based on 2 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mandarin Oriental, Hong Kong

Couples (1)
5 out of 5
Ideally situated for us exploring Hong Kong and Kowloon. The hotel was opulent with its decorations and furniture. Our room was superbly equipped with everything- just missing an iron and ironing board.

Posted by on 18 Mar 2019

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Comment from Hotel Management

20 Mar 2019 by Mandarin Oriental, Hong Kong

Dear Guest Thank you for staying with us in Hong Kong and for sharing your kind review here. We are delighted to read that you enjoyed your stay with us. Also, we are glad to know that you loved the decoration and furniture. At the same time, thanks for the comment regarding the iron and ironing board. We are pleased to inform you that we can provide you an iron and ironing board, with just a phone call to our Housekeeping team, during your stay. We look forward to welcoming you back in the near future. Best regards Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

4 out of 5
Emplacement très central, à 5 minutes de plusieurs stations de métro. Les chambres sont correctes pour un établissement de cette catégorie (literie très confortable), même si quelques équipements apparaissent en retrait : téléviseur Samsung à priori récent mais une réception qui n’est pas FHD (inacceptable en 2019), un système domotique esthétiquement daté, une enceinte connectée Bose d’entrée de gamme. La salle ce bain est spacieuse et bien équipée. L’accès internet n’est pas gratuit : il faut souscrire au programme de fidélisation (« fans of MO ») pour avoir un accès « offert ». Si la démarche est commercialement compréhensible, elle n’en reste pas moins maladroite (surtout en 2019). Le buffet du petit-déjeuner est de qualité et les mets variés. La salle de sport est correctement fournie et facilement accessible. En résumé, si l’établissement est une valeur sûre de l’hôtellerie haut de gamme à HK, l’expérience client gagnerait à être améliorée au regard de ce que d’a d’hôtels de standing équivalent peuvent offrir (ex. : Wynn Palace Macao)

Posted by on 23 Jun 2019

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Comment from Hotel Management

8 Jul 2019 by Richard Langonne, Hotel Manager

Dear Guest, Thank you very much for choosing to stay at Mandarin Oriental, Hong Kong and for sharing your valuable feedback with us. We are pleased to read that you enjoy your stay with us. We have duly noted your feedback on the customer experience. Kindly rest assured that your feedback has been shared with the relevant department head as we constantly look for ways to better fulfill our guests’ expectations. Please let us know if we can be of any further assistance, and we look forward to the opportunity to welcoming you back in the not too distant future. Warm regards, Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

About the Mandarin Oriental, Hong Kong

Location 5 Connnaught Road, Hong Kong,

Property Features

Mandarin Oriental, Hong Kong offers its guests a full-service spa, an indoor pool, and a health club. There are 10 restaurants on site. You can unwind with a drink at one of the 3 bars/lounges. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. There's an onsite 24-hour business centre. A sauna, spa services, and tour or ticket assistance are also featured at the luxury Mandarin Oriental, Hong Kong. Parking is available for a fee. This 5-star Hong Kong hotel is smoke free.

  • 499 guestrooms or units
  • 25 levels
  • 10 dining venues
  • 3 bars or lounges
  • Built in 1963
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Valet parking (surcharge)

Transport

  • Airport: Hong Kong (HKG-Hong Kong Intl.) (36.8 km / 22.9 mi)
  • Train station: Hong Kong Central Station (0.9 km / 0.5 mi)
  • Metro station: Hong Kong Station (0.4 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Mandarin Oriental, Hong Kong offers 499 forms of air-conditioned accommodation with DVD players and minibars. A pillow menu is available. Televisions come with cable channels and pay-per-view films. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries. This Hong Kong hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Bathrooms are partially open
  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Films for purchase
  • DVD player
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Mandarin Oriental, Hong Kong has 10 restaurants on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

Spa Services

The Mandarin Spa has massage/treatment rooms and couples treatment room(s). Services include Thai massages, facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a spa tub.

The spa is open daily.

  • Prenatal massage
  • Spa tub in spa
  • Thai massage
  • Reflexology
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property permits up to 1 crib (infant bed) or 1 rollaway/extra bed per guestroom.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for HKD 600.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. Safety features at this property include a smoke detector, a security system and window guards. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.For traveller safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. For guests' safety, the property includes a smoke detector, a security system and window guards in all accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.For traveller safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: HKD 372 for adults and HKD 251 for children (approximately)
  • Fee for in-room wireless Internet: HKD 190 per day (rates may vary)
  • Fee for in-room wired Internet: HKD 190 per day (rates may vary)
  • Fee for wireless Internet in public areas: HKD 190 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: HKD 190 per 24-hour period (rates may vary)
  • Valet parking fee: HKD 600 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: HKD 600.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hong Kong Mandarin Oriental
  • Mandarin Oriental
  • Mandarin Oriental Hong Kong
  • Mandarin Oriental Hong Kong Hotel
  • Mandarin Oriental Hotel Hong Kong
  • Mandarin Hong Kong
  • Mandarin Oriental, Hong Kong Hotel Hong Kong
  • Mandarin Oriental, Hong Kong Hotel
  • Mandarin Oriental, Hong Kong Hong Kong
  • Mandarin Oriental, Hong Kong Hotel Hong Kong

You should know

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.