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5.0 out of 5

"The Excelsior has been my hotel of choice when visiting Hong Kong over a period of 15 years. This hotel works well for me as it has always delivered a ... " More

By a verified traveller on Wed 07 Nov 2018

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Superior Room, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Twin Room - Harbour View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Superior King Room - Side Harbour View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe King Room - Harbour View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Twin Room - Side Harbour View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at The Excelsior Hong Kong. During your stay, you'll be connected to a shopping centre and just a quick walk from Victoria Harbour. Free WiFi in public areas, 4 restaurants and a full-service spa are available. This 5-star hotel has 869 rooms over 34 floors. Each room includes amenities such as free WiFi and an LCD TV.

  • Air-conditioned accommodations with iPod docking stations, 24-hour room service and LCD TVs
  • Free WiFi and wired Internet
  • Enjoy Modern European cuisine while dining at ToTTs and Roof Terrace
  • Buffet breakfast served daily for a fee
  • Wired Internet in some public areas for a fee
  • Valet parking available for a fee
  • Treat yourself to hot stone massages, body scrubs or reflexology at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests have great things to say about the proximity to shopping and the value of their stay
  • Within a 15-minute walk of Victoria Harbour and Happy Valley Race Course
  • Airport shuttle service available for a fee

The Excelsior Hong Kong ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Excelsior Hong Kong

Everyone (1)
5 out of 5
The Excelsior has been my hotel of choice when visiting Hong Kong over a period of 15 years. This hotel works well for me as it has always delivered a spotlessly cleans and comfortable room at a reasonable price coupled with a very convenient location in Causeway Bay close to the shopping area of Times Square, Hyman Place and surrounding streets and also immediately across from the Noonday Gun. However I have now discovered that this hotel is sadly closing its doors for good at end of March 2019 to be redeveloped to a "mixed use building". This is a real loss to the area and I wonder what the impact of losing these hotel rooms will have on hotel prices in this area in future. Visit this gem of a hotel whilst you can before the greedy developers kill it.

Posted by , from London on 7 Nov 2018

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Comment from Hotel Management

9 Nov 2018 by The Excelsior, Hong Kong

Dear Tracey Thank you so much for your feedback. You words touch our hearts and keep us motivated. We look forward to welcoming you again soon in the future. Best The Excelsior, Hong Kong

About the The Excelsior Hong Kong

Location 281 Gloucester Road, Hong Kong,

Property Features

The Excelsior Hong Kong offers its guests a full-service spa, a 24-hour health club, and a sauna. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. Business amenities include a business centre and a limo/town car service. Event space at this hotel measures 15000 square feet (1394 square metres) and includes conference rooms. Spa services, tour or ticket assistance, and multilingual staff are also featured at the luxury The Excelsior Hong Kong. An airport shuttle (available at scheduled times) is available for a fee. Parking is available for a fee. This 5-star Hong Kong hotel is smoke free.

  • 869 guestrooms or units
  • 34 levels
  • 4 dining venues
  • 15000 sq ft of conference space
  • 1394 sq. m of conference space
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired internet , Wired internet access - surcharge

Parking

Valet parking (surcharge)

Transport

  • Train station: Hong Kong Causeway Bay Station (0.6 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

The Excelsior Hong Kong offers 869 accommodations with iPod docking stations and minibars. LCD televisions come with satellite channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Combined shower/bath
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

ToTTs and Roof Terrace – This restaurant specialises in Modern European cuisine and serves brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

Yee Tung Heen – This restaurant specialises in Chinese cuisine and serves lunch and dinner.

Cammino – This restaurant specialises in Italian cuisine and serves brunch, lunch and dinner.

Cafe on the 1st – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.

Dickens Bar – This pub specialises in British cuisine and serves brunch, lunch, dinner and light fare. Happy hour is offered.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Golfing nearby
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Yoga classes/instruction on site

Spa Services

The on-site spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps and body scrubs. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Hot stone massage
  • Sauna in spa
  • Steam room in spa
  • Reflexology
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

The Excelsior Hong Kong offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for HKD 400.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club and JCB International.

  • One child stays free
  • Staffed front desk

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: HKD 500 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: HKD 248 for adults and HKD 168 for children (approximately)
  • Airport shuttle fee: HKD 140 per person (one way)
  • Airport shuttle fee per child: HKD 140 (one-way)
  • Valet parking fee: HKD 250 per night
  • Rollaway bed fee: HKD 400.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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  • Excelsior Hotel Hong Kong
  • Hong Kong Excelsior
  • The Excelsior, Hong Kong Hotel Hong Kong
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.