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4.3 out of 5

"Nice renovated hotel close to shopping areas & transportation. I was upgraded to a renovated room because my original superior room was overbooked eve ... " More

By a verified traveller on Mon 29 Aug 2016

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Hotel Description

The breakfast at The Park Lane Hong Kong, a Pullman Hotel gets high marks from our customers. During your stay, you'll be connected to a shopping centre and close to Times Square Shopping Mall. Enjoy features like free WiFi in public areas, plus 3 restaurants and 2 bars. Built in 1974, this 5-star hotel has 818 rooms over 28 floors. Free WiFi and flat-screen TVs are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and fridges
  • Free WiFi
  • Enjoy international cuisine with garden views at PLAYT, one of the property's 3 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a 24-hour health club, a steam room and a sauna
  • Guests speak favourably about the proximity to shopping and the location
  • Airport shuttle service available for a fee

Suite, 1 King Bed, Harbour View (Park Lane)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Single Beds, City View

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Deluxe Room, 1 Queen Bed, City View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds, City View

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Family Room, View (Family)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 Queen Bed, View (Executive)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

The Park Lane Hong Kong, a Pullman Hotel ratings based on 7 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Park Lane Hong Kong, a Pullman Hotel

Everyone (5) Family (2)
5 out of 5

Posted by on 25 Jun 2019

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Comment from Hotel Management

3 Jul 2019 by Happy Leung

Dear Valued Guest, Thank you for sharing your great review with us. It is always a pleasure to receive positive feedback. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely, Guest Experience Manager

5 out of 5

Posted by on 15 May 2019

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Comment from Hotel Management

24 May 2019 by Happy Leung

Dear Valued Guest, Thank you for your perfect review of our hotel. We are glad that you had a pleasant stay with us. We look forward to welcoming you again in the near future. Sincerely, Guest Experience Manager

3 out of 5

Nice hotel close to shopping areas & transportatio

Pros: Renovated and clean room
Cons: Air-conditioning is a bit too cold, even in hot summer months
Location: Many eateries and shopping places. don't worry if you forget to bring something and you can buy at the shops nearby at cheap prices
Nice renovated hotel close to shopping areas & transportation. I was upgraded to a renovated room because my original superior room was overbooked even though my booking at eBookers was successful. But when I book again to stay for one extra night at Superior room via its official website, I was surprised when I was told that I needed to move to superior room for that extra night unless I pay extra HK$200 for the upgrade. Since $200 is not much , ok for me to accept that. However, this never happened to me when I stay at other 4-star & 5-star hotels in HK. So the staff here needs to be trained to be "flexible" in treating guests with a memorable experience. That's why only 3 stars are given.

Posted by , from AUSTRALIA on 29 Aug 2016

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Comment from Hotel Management

28 Oct 2016 by Manager

Dear guest, We regret to hear that your experience was not up to your expectation. Your opinion is highly appreciated and will be taken into consideration by our senior management and respective department for service improvement. We hope we will have the opportunity to welcome you back again. Best, The Park Lane Hong Kong, a Pullman Hotel

5 out of 5

Great Hotel Location

Overall excellent Right in shopping area. MTR station just down the road giving quick access to whole area. Nice park just over the (busy) road. At busy times you have to wait a few minutes for a lift to rooms but you quickly adapt to this. Great Gym but shame price was not included in our tariff. Brilliant staff I would stay there again.

Posted by on 4 Jan 2015

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4 out of 5

Posted by on 20 Apr 2019

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Comment from Hotel Management

25 Apr 2019 by Happy Leung

Dear valued guest, Thank you for choosing to stay at The Park Lane Pullman. We are glad that you had a pleasant stay at the hotel. We look forward to welcoming you back again in the near future. Sincerely, Guest Experience Manager

4 out of 5
Sehr gute Lage, ruhig Zimmer, hilfsbereites Personal

Posted by on 6 Jan 2019

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Comment from Hotel Management

16 Jan 2019 by Happy Leung

Dear Valued Guest, We are delighted to know that you had a great experience and appreciate your feedback about our location and friendly service. Thank you once again and we look forward to welcoming you back again soon. Sincerely, Guest Experience Manager

4 out of 5

schönes Hotel, Service aber verbesserungsfähig.

Pros: Saubere Zimmer, gute Lage, reichhaltiges Frühstücksbuffet.
Cons: Dachterrasse ist öffentlich und an den Wochenenden sehr voll, so dass man als Hotelgast oft keinen Platz bekommt. Concierge leider sehr unbeholfen. Keine guten Restaurant Tipps, allgemein etwas schroff im Umgang Zimmer sehr leichthörig.
Location: Causeway Bay. Geeignet für Shopping und Essen.

Posted by , from Zürich on 11 Nov 2016

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Comment from Hotel Management

13 Nov 2016 by Manager

Dear Robert, Thank you very much for taking the time to write this review. We are glad you you gave us 4 stars and your comment about our rooftop space and concierge service is well received. Please be assured that your feedback will be taken into consideration for improvement evaluation. We hope to welcome you to Hong Kong again soon.

About the The Park Lane Hong Kong, a Pullman Hotel

Location 310 Gloucester Road, Hong Kong,

Property Features

The Park Lane Hong Kong, a Pullman Hotel offers its guests a 24-hour health club and a sauna. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and a limo/town car service. Event space at this hotel measures 10764 square feet (1000 square metres) and includes conference centres. A rooftop terrace, tour or ticket assistance, and multilingual staff are also featured at the luxury The Park Lane Hong Kong, a Pullman Hotel. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 5-star Hong Kong hotel is smoke free.

  • 818 guestrooms or units
  • 28 levels
  • 3 dining venues
  • 2 bars or lounges
  • 10764 sq ft of conference space
  • 1000 sq. m of conference space
  • Built in 1974
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Fridge

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Hong Kong (HKG-Hong Kong Intl.) (39.9 km / 24.8 mi)
  • Train station: Hong Kong Causeway Bay Station (1 km / 0.6 mi)
  • Metro station: Hong Kong Tin Hau Station (0.7 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

The Park Lane Hong Kong, a Pullman Hotel offers 818 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. A pillow menu is available. 40-inch Flat-screen televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Fridge
  • Luxury bedding
  • Pillow options
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:30 AM.

PLAYT – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

SKYE Restaurant – This fine-dining restaurant specialises in French cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Ebb & Flow – Overlooking the garden, this café specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a 24-hour health club and a sauna.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available at scheduled times. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transport is offered at scheduled time 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for HKD 550.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Contactless check-out is available.Individually wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-out is available.Individually wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Bureau Veritas (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guests' stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: HKD 284 for adults and HKD 152 for children (approximately)
  • Airport shuttle fee: HKD 150 per person (one way)
  • Valet parking fee: HKD 500 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hong Kong Park Lane
  • Park Lane Hong Kong
  • Park Lane Hong Kong Hotel
  • Park Lane Hong Kong Pullman Hotel
  • Park Lane Pullman Hotel
  • Park Lane Hong Kong Pullman
  • Park Lane Pullman
  • Park Lane Hotel Hong Kong
  • The Park Lane Hong Kong, a Pullman Hotel
  • The Park Lane Hong Kong, a Pullman Hotel Hotel
  • The Park Lane Hong Kong, a Pullman Hotel Hong Kong
  • The Park Lane Hong Kong, a Pullman Hotel Hotel Hong Kong

You should know

  • The Park Lane Hong Kong, a Pullman Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.