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3.8 out of 5

"Great Check in - Alec (?) was amazing friendly - quick and great room Negative I thought parking is included but was £8 - stayed just 7hrs over nigh ... " More

By a verified traveller on Wed 03 Apr 2019

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penta Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£52* Per night/room 21 May - 22 May

penta Plus Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

penta PlayerPad Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they can't get enough of pentahotel Ipswich's great location. During your stay, you'll be connected to a shopping centre and just a quick walk from Portman Road. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour fitness centre. Built in 2007, this 4-star hotel has 126 rooms over 3 floors. All rooms offer free WiFi and Smart TVs.

  • All rooms offer Smart TVs, first-run films and room service
  • Free WiFi
  • Enjoy Modern European cuisine while dining at pentaLounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a front-desk safe and meeting rooms
  • On-site recreation includes a 24-hour fitness centre
  • Guests speak favourably about the breakfast and the helpful staff
  • Within a 15-minute walk of Portman Road and Cardinal Park
  • Cats and dogs welcome free of charge

pentahotel Ipswich ratings based on 5 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for pentahotel Ipswich

Everyone (4) Other (1)
5 out of 5

Posted by on 15 Sep 2019

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Comment from Hotel Management

24 Sep 2019 by Penta

Dear valued guest, Thank you for your comments and for taking the time to review our hotel. Sincerely, Guest Services Manager

3 out of 5
Great Check in - Alec (?) was amazing friendly - quick and great room Negative I thought parking is included but was £8 - stayed just 7hrs over night - quiet expensive And I asked for another body wash but the lady on the reception told me there ist just one per room - no extra available - think this is a poor service, especially for the price - never heard this before

Posted by , from London on 3 Apr 2019

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Comment from Hotel Management

12 Apr 2019 by Penta

Dear valued guest, Thank you for your comments and for taking the time to review our hotel. We always take our guests feedback on board and continually work to improve our service. We hope to welcome you back again in the near future. Sincerely, Guest Services Manager

3 out of 5
Easy to find. Totally inadequate parking area. Reception is the bar, so if you arrive on a Friday night, you're queuing behind 4 people getting rounds of drinks. Rooms are refreshingly different to standard budget hotel chains. Pathetic internet, to the point where they may as not offer the free version. Great place to stay if you want a night away and a bar with a bit of atmosphere that you don't need to leave the hotel for.

Posted by , from Leicester on 15 Oct 2018

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Comment from Hotel Management

13 Nov 2018 by Pentahotel

Dear valued guest, Thank you for your comments and for taking the time to review our hotel. We always take our guests feedback on board and continually work to improve our service. We hope to welcome you back again in the near future. Sincerely, General Manager

4 out of 5

Lovely hotel, but no Air con .... rooms too hot

Pros: Its a great hotel, great decor, vibe etc
Cons: Air conditioning in the rooms. Don't be fooled the hotel rooms DO NOT have air con (despite saying so on the details).
Great hotel, but the rooms have no aircon. I stayed in February when it was cold and the rooms were too hot. A real shame as that is the only thing that lets this hotel down, but its significant enough to stop me staying here again.

Posted by , from Lowestoft on 7 Feb 2017

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Comment from Hotel Management

10 Feb 2017 by Janine

Dear Justin, Thank you for your review. I am sorry that you did not have a great stay with us. I do wish you had mentioned this when at the Hotel. I am sure we could have resolved any issues you may have had. I can only apologise at this point, however if you would like to speak to me directly in relation to any of your feedback then please contact the hotel. Very best regards Janine

4 out of 5

Hotel Review

Room was clean and comfortable, staff were friendly and professional. Breakfast was very good, though a little overpriced.

Posted by on 3 Apr 2016

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Renovations + Closures

This property is closed from 5 November 2020 to 30 November 2020 (dates subject to change).

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 657 square feet (61 square metres) and includes conference rooms. A 24-hour fitness centre, a terrace, and an arcade/games room are also featured at the business-friendly pentahotel Ipswich. Limited parking is available for a fee and is offered on a first-come, first-served basis. You'll have access to the health club at a partner property. This 4-star Ipswich hotel is smoke free.

  • 1 building
  • 126 guestrooms or units
  • 3 levels
  • 657 sq ft of conference space
  • 61 sq. m of conference space
  • Built in 2007
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Limited onsite parking

Transport

  • Airport: London (STN-Stansted) (77.7 km / 48.3 mi)
  • Train station: Ipswich (IPW-Ipswich Train Station) (0.4 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Pentahotel Ipswich offers 126 forms of accommodation with free newspapers and coffee/tea makers. 42-inch Smart televisions come with premium digital channels and first-run films. Bathrooms include a shower with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include portable fans and blackout curtains. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (late night)
  • Smart television
  • Digital channels
  • Premium channels
  • First-run films
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Climate control (heating)
  • Portable fan
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

PentaLounge – This restaurant specialises in Modern European cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.

PentaLounge – On-site bar. Open daily.

Late-night fare is available from room service.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Sailing nearby
  • Boat tours nearby
  • Marina nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 15 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs and cats are allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

Guests must contact this property in advance to reserve cots/infant beds

This property accepts credit cards, debit cards and mobile payments; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

On-site parties or group events are strictly prohibited

Long-term renters welcome

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). Guests must contact this property in advance to reserve cots/infant beds. This property accepts credit cards, debit cards and mobile payments. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some on-site facilities.

  • Credit card pre-authorisation
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Long-term renters welcome
  • Staffed front desk
  • Events/parties not allowed
  • LGBTQ friendly
  • Mobile payments
  • Noise-free rooms not guaranteed
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Pets allowed (no fees)
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Property is cleaned with disinfectant
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • Debit cards
  • Gap period enforced between guest stays - 48 hours
  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 15.00 for adults and GBP 7.5 for children (approximately)
  • Covered self-parking fee: GBP 8.00 per day
  • Rollaway bed fee: GBP 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Encore Ipswich
  • Encore Ramada Ipswich
  • Ipswich Ramada
  • Ipswich Ramada Encore
  • Ramada Encore Hotel Ipswich
  • Ramada Encore Ipswich
  • Ramada Ipswich
  • pentahotel Ipswich Hotel
  • pentahotel Ipswich
  • Ramada Encore Ipswich Hotel Ipswich
  • Pentahotel Ipswich Suffolk
  • pentahotel Ipswich Hotel
  • pentahotel Ipswich Ipswich
  • pentahotel Ipswich Hotel Ipswich

You should know

  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.