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"Pictures of rooftop bar misleading as was not open to guests. Room was not cleaned properly. Noise from road all day and night. Some of the staff were ... " More

By a verified traveller on Tue 24 Apr 2018

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Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
£43* Per night/room 14 Jun - 15 Jun

King, Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

King, Suite, 1 Bedroom, Terrace

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

The comfortable rooms at DoubleTree by Hilton Hotel Istanbul - Piyalepasa get high marks from our customers. During your stay, you'll be within walking distance of Taksim Square. You'll find features such as free WiFi in public areas, free self-parking and a free area shuttle. Built in 2015, this 5-star hotel has 203 rooms over 7 floors. Each room includes amenities such as free WiFi and a sofa bed.

  • Air-conditioned rooms with MP3 docking stations, sofa beds and LCD TVs
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy international cuisine while dining at Monte
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Services include babysitting, dry cleaning/laundry and concierge services
  • Guests speak favourably about the helpful staff and the location
  • Just a 3-minute drive from Pera Museum and a few minutes from Vodafone Arena
  • Free local-area shuttle service

DoubleTree by Hilton Hotel Istanbul - Piyalepasa ratings based on 21 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel Istanbul - Piyalepasa

Everyone (14) Couples (4)
5 out of 5

Posted by on 12 Nov 2019

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Comment from Hotel Management

21 Nov 2019 by Esra Özpınar Assistant Guest Relations Manager

Dearv Valued Guest, Greetings from İstanbul! First of all we would like to thank you for choosing DoubleTree By Hilton İstanbul Piyalepaşa and for the time you have taken to evaluate your stay with us. We are happy to know that you had a comfortable stay in general. We look forward to welcoming you back again in the nearest future. Best Regards, Esra Özpınar Assistant Guest Relations Manager

1 out of 5
It doesn’t look like a Hilton hotel. They just use the name of “Hilton “ for marketing but there is no service and respect. Some of staffs encouraged me to complain about the hotel because the management don’t appreciate of the staffs’ job then staff don’t work properly .

Posted by on 7 Jun 2019

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1 out of 5
Old, not like what they have advertised , customer service is rubbish, not a single friendly face.

Posted by on 4 Jan 2019

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Comment from Hotel Management

7 Jan 2019 by Esra Özpınar Assistant Guest Relations Manager

Dear Valued Guest, Greetings from İstanbul! Thank you for sharing your comments regarding your experience at DoubleTree By Hilton İstanbul Piyalepaşa. We regret to see that we were not able to meet your expectations in many aspects. Please accept our sincere apologies for any inconvenience you had during your stay. We look forward to welcoming you back again and have the chance to show you our Turkish Hospitality. Best Regards, Esra Özpınar Assistant Guest Relations Manager

3 out of 5
Pictures of rooftop bar misleading as was not open to guests. Room was not cleaned properly. Noise from road all day and night. Some of the staff were quiet abrupt and rude.

Posted by , from ireland on 24 Apr 2018

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Comment from Hotel Management

25 Apr 2018 by Guest Relations Agent

Dear Patrick, First of all we would like to thank you for choosing DoubleTree by Hilton Piyalepasa İstanbul. Please accept our sincere apologies regarding the cleaning issue and staff please make sure that your comments have been passed onto the appropriate department. Your feedback is a vital part of our business and it is through your constructive comments that we are able to improve the service we offer guests in DoubleTree By Hilton Piyalepasa. We look forward to welcoming you again at DoubleTree By Hilton Piyalepasa Yours faithfully, Gözde Dikbıyık

4 out of 5
Informationen über ihren service war unzureichend.

Posted by on 28 Feb 2020

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Comment from Hotel Management

3 Mar 2020 by Esra Özpınar

Dear Valued Guest, Greetings from İstanbul! First of all we would like to thank you for choosing DoubleTree By Hilton İstanbul Piyalepaşa. Regarding your evaluation about your stay we regret to see that we were not able to make your stay comfortable. Please accept our sincere apologies regarding the lack of information. We look forward to welcoming you back again in the nearest future and have the chance to provide you a better stay. Best Regards, Esra Özpınar Assistant Guest Relations Manager

4 out of 5
Im großen und ganzen war die Unterkunft ganz gut. Shuttle Service hat mir gut gefallen.

Posted by on 26 Feb 2020

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Comment from Hotel Management

26 Feb 2020 by Esra Özpınar Assistant Guest Relations Manager

Dear Valued Guest, Greetings from İstanbul! First of all we would like to thank you for choosing DoubleTree By Hilton İstanbul Piyalepaşa. Your positive feedback made us feel happy, thank you for sharing them. We look forward to welcoming you back again in the nearest future. Best Regards, Esra Özpınar Assistant Guest Relations Manager

4 out of 5

Posted by on 5 Jun 2019

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Comment from Hotel Management

13 Jun 2019 by Esra Özpınar Assistant Guest Relations Manager

Dear Valued Guest, First of all we would like to thank you for choosing DoubleTree By Hilton İstanbul Piyalepaşa. We are glad to know that you had a comfortable stay. We hope to welcoming you back again in the nearest future. Best Regards, Esra Özpınar Assistant Guest Relations Manager

4 out of 5
Sehr schöne einrichtung aber aussicht war nicht so schön

Posted by on 5 Jun 2019

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Comment from Hotel Management

13 Jun 2019 by Esra Özpınar Assistant Guest Relations Manager

Dear Valued Guest, We appreciate the time you have taken to share your comments with us. We are happy to know that you were satisfied with your stay in general. We look forward to seeing you again in the nearest future. Best Regards, Esra Özpınar Assistant Guest Relations Manager

1 out of 5

Posted by on 5 May 2019

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Comment from Hotel Management

8 May 2019 by Esra Özpınar Assistant Guest Relations Manager

Dear Valued Guest, We sincerely apologize for the disappointment and inconvenience this experience has caused you. We would be happy to assist by addressing any concerns you may have. We hope to welcoming you back again in the nearest future. Best Regards, Esra Özpınar Assistant Guest Relations Manager

5 out of 5

Posted by on 26 Apr 2019

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Comment from Hotel Management

3 May 2019 by Esra Özpınar Assistant Guest Relations Manager

Dear Valued Guest, Greetings from İstanbul! We would like to thank you for the time you have taken to evaluate your stay with us. We are glad to see that you had a comfortable stay. We hope to welcoming you again soon. Best Regards, Esra Özpınar Assistant Guest Relations Manager

About the DoubleTree by Hilton Hotel Istanbul - Piyalepasa

Location Kaptanpasa Mah., Piyalepasa Bulvari 5, Istanbul, 34440

Property Features

DoubleTree by Hilton Hotel Istanbul - Piyalepasa offers its guests an indoor pool and a spa tub. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business centre and meeting rooms. Event space at this hotel measures 5059 square feet (470 square metres) and includes conference centres. A rooftop terrace, tour or ticket assistance, and multilingual staff are also featured at the luxury DoubleTree by Hilton Hotel Istanbul - Piyalepasa. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of DoubleTree by Hilton Hotel Istanbul - Piyalepasa was completed in 2016. This 5-star Istanbul hotel is smoke free.

  • 1 building
  • 203 guestrooms or units
  • 7 levels
  • 2 dining venues
  • 7 conference rooms
  • 5059 sq ft of conference space
  • 470 sq. m of conference space
  • Built in 2015
  • Bar or lounge
  • Childcare (surcharge)
  • Terrace on the roof
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Sofa bed
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Istanbul (IST) (36.5 km / 22.7 mi)
  • Train station: YeniKapi Station (4.8 km / 3 mi)
  • Property shuttles: Free area shuttle; airport pick-up
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

DoubleTree by Hilton Hotel Istanbul - Piyalepasa offers 203 forms of air-conditioned accommodation with MP3 docking stations and minibars. LCD televisions are featured in guestrooms. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is provided on a daily basis.

  • Pull-out sofa bed
  • Minibar
  • MP3 dock
  • LCD television
  • Coffee maker
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6 AM to 10:30 AM.

Monte – This restaurant specialises in international cuisine.

Atrium – This lobby lounge specialises in international cuisine.

Nearby Activities

An indoor pool and a spa tub are on site.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: TRY 75 for adults and TRY 35 for children (approximately)
  • Airport shuttle fee: TRY 280 per vehicle
  • Valet parking fee: TRY 20 per day
  • Early check-in fee: 50 per cent of room rate (subject to availability)
  • Late check-out fee: 50 per cent of room rate (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel Istanbul Piyalepasa
  • DoubleTree Hilton Hotel Piyalepasa
  • DoubleTree Hilton Istanbul Piyalepasa
  • DoubleTree Hilton Piyalepasa
  • DoubleTree by Hilton Hotel Istanbul - Piyalepasa Hotel
  • DoubleTree by Hilton Hotel Istanbul - Piyalepasa Istanbul
  • DoubleTree by Hilton Hotel Istanbul - Piyalepasa Hotel Istanbul

You should know

  • DoubleTree by Hilton Hotel Istanbul - Piyalepasa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.