22 Jan 2020 by DoubleTree Old Town
Dear Guest, Thank you for sharing your comments about your stay. Apologies for any expectation that we may have failed to fulfill. We always endeavour to offer the highest level of service and appreciate your valuable opinions. I look forward to welcoming you soon and try to show you our improvement. Sincerely, Hotel Management DoubleTree by Hilton Istanbul Old Town
25 Jul 2019 by Doubletree
Dear Guest, Thank you for taking your time to write your comments after your recent visit. we were sorry to learn that you were disappointed with your recent stay at our hotel and would apologise for this negative experience. We always endeavour to offer the highest level of service and it would appear that on this occasion that we failed to meet your expectations. Your comments will of course be forwarded to the relevant management for their attention. We do hope that despite your disappointment on this occasion, we have the opportunity of welcoming you back to the hotel in the future. I look forward to welcoming you back to DoubleTree by Hilton Istanbul Old Town very soon. Sincerely, Hotel Management DoubleTree by Hilton Istanbul Old Town
5 Jan 2021 by Murat Y
Dear our valued guest Firstly I would like to thank you for your kind interest to our Hotel. I hope that we could meet your expactations while stay, we are looking forward to welcome you back. Best Regards
Doubletree By Hilton Istanbul Old Town offers its guests a full-service spa and a fitness centre. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business centre. Event space at this hotel measures 3531 square feet (328 square metres). Tour or ticket assistance, multilingual staff, and coffee/tea in common area are also featured at the luxury Doubletree By Hilton Istanbul Old Town. An airport shuttle (available 24 hours) is available for a fee. This 5-star Istanbul hotel is smoke free.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi , Free wired Internet
Long-term parking (surcharge)
Doubletree By Hilton Istanbul Old Town offers 179 forms of accommodation with MP3 docking stations and minibars. Beds feature premium bedding. 32-inch LCD televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.
Old Town Restaurant – This buffet restaurant only serves breakfast.
The Terrace Restaurant – This restaurant specialises in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.
Recreational amenities at the hotel include a fitness centre.
Azra has 2 treatment rooms. Services include massages. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.
The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Breakfast is not included in the Breakfast rate plan for children age 6-17 included in the reservation.
Due to COVID-19, this property’s food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Minimum Spring Break check-in age is 18 years old. This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.