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4.1 out of 5

"Clean, very good breakfast, the view from the lounge, near to taksim square about 8 min walking, top service " More

By a verified traveller on Thu 20 Feb 2020

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Superior Room, 2 Single Beds, City View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£61* Per night/room 24 Apr - 25 Apr

Suite (Artisan)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Suite, Terrace

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Suite (Bosphorus)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Double Room, 1 Double Bed, View (Bosphorus View)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Junior Suite, Terrace

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the breakfast at The Artisan Istanbul MGallery. During your stay, you're just a quick walk from Taksim Square. Features include free WiFi in public areas and free valet parking, plus 2 restaurants. Built in 2013, this 4-star hotel has 136 rooms over 7 floors. All rooms offer free WiFi and Select Comfort beds.

  • Air-conditioned rooms with Select Comfort beds, 24-hour room service and LCD TVs
  • Free WiFi
  • Free valet parking
  • Enjoy a bite to eat at Madam Niça, a fine-dining restaurant that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a 24-hour fitness centre
  • Guests speak favourably about the helpful staff and the location
  • Within a 15-minute walk of Taksim Square and Dolmabahce Palace
  • Airport shuttle service available for a fee
  • Pets welcome free of charge
  • Pet-friendly amenities are available, including food and water bowls

The Artisan Istanbul MGallery ratings based on 17 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Artisan Istanbul MGallery

Everyone (16) Couples (1)
5 out of 5
Clean, very good breakfast, the view from the lounge, near to taksim square about 8 min walking, top service

Posted by on 20 Feb 2020

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Comment from Hotel Management

21 Feb 2020 by Guest Relations Executive

Dear Guest, Thank you for choosing Mercure Istanbul Taksim Hotel. It was amazing to have you and we are delighted to hear that we could manage to exceed your expectations. Please kindly be informed that your thoughts and comments have been shared with the hotel management. We believe these reviews will encourage our staff and service positively. We are so looking forward to welcoming you back. Wishing you an amazing winter. Best Regards,

3 out of 5
I think the staff needs to be trained more in customer service and the housekeeping needs to be improved. They also should have people who can communicate in English when you claim we speak your language. The reception ladies were nice and helpful and they could communicate in English.

Posted by on 6 May 2019

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Comment from Hotel Management

8 May 2019 by Gözde Sezgin

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Istanbul Taksim Hotel. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and we hope that you will give us the opportunity to serve you better in the near future. Best regards, Gözde Sezgin Guest Relations Executive

1 out of 5

Posted by on 16 Feb 2019

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Comment from Hotel Management

2 Apr 2019 by Asuman K.

Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

5 out of 5

Posted by on 15 Mar 2020

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Comment from Hotel Management

16 Mar 2020 by Guest Relations Executive

Dear Guest, Greetings from Mercure Istanbul Taksim Hotel. It was amazing to have you and we are delighted to hear that we could manage to exceed your expectations.Please kindly be informed that your thoughts and comments have been shared with the hotel management. We believe these reviews will encourage our staff and service positively. We are so looking forward to welcoming you back. Wishing you an amazing spring. Best Regards, Gizem Ersoy

5 out of 5
La chambre, sa propreté et son agencement impeccables !

Posted by on 10 Mar 2020

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Comment from Hotel Management

10 Mar 2020 by Guest Relations Executive

Dear Guest, Thank you for choosing Mercure Istanbul Taksim Hotel. It was amazing to have you and we are delighted to hear that we could manage to exceed your expectations. Please kindly be informed that your thoughts and comments have been shared with the hotel management. We believe these reviews will encourage our staff and service positively. We are so looking forward to welcoming you back. Wishing you an amazing spring. Best Regards, Guest Relations Executive Gizem Ersoy

4 out of 5
Gute Lage. Alles in der Nähe. Freundliche Bedienung

Posted by on 8 Apr 2019

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Comment from Hotel Management

9 Apr 2019 by Basak Idemen

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Executive

5 out of 5
Zentrale lage. Bus,Bahn und die Schiffe sind in kurzem Fußweg zu erreichen. Das Hotel ist sehr sauber. Die Mitarbeiter sind freundlich.

Posted by on 27 Feb 2019

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Comment from Hotel Management

4 Mar 2019 by Asuman Kilic - Asst. Guest Relations Manager

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Istanbul Taksim Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

4 out of 5
İm großen und ganzen hat uns vieles gefallen doch wir hatten ursprünglich ein zimmer mit zwei einzelbetten gebucht Bekommen haben wir stattdessen was uns am ende egal war ein zimmer mit einem doppelbett es ist wohl ein fehler unter der verteilung verlaufen .. sonst war eigentlich alles ganz ok wir waren zufrieden

Posted by on 19 Feb 2019

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Comment from Hotel Management

4 Mar 2019 by Asuman KILIC/ Assistant Guest Relations Manager

Dear Guest, Thank you very much for taking the time to comment regarding to your stay with us. We are delighted to know that you enjoyed your stay with us and our location and the service provided by our staff met with your expectations. Your feedback is important for us, please be ensured that your comments are shared with necessary departments to take efficient actions. We look forward to welcoming you back to our hotel. Kind regards,

4 out of 5

Posted by on 18 Feb 2019

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Comment from Hotel Management

2 Apr 2019 by Asuman K.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Istanbul Taksim Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest Regards, Guest Relations Executive

3 out of 5

Posted by on 16 Jan 2019

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Comment from Hotel Management

18 Jan 2019 by Asuman K.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Assistant Guest Relations Manage

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and coworking spaces. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 67 square feet (6 square metres) and includes conference rooms. A 24-hour fitness centre, tour or ticket assistance, and multilingual staff are also featured at the eco-friendly The Artisan Istanbul MGallery. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. A complete renovation of The Artisan Istanbul MGallery was completed in November 2020. Smoking is allowed in designated areas at this 4-star Istanbul hotel.

  • 136 guestrooms or units
  • 7 levels
  • 2 dining venues
  • 67 sq ft of conference space
  • 6 sq. m of conference space
  • Built in 2013
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free valet parking , Parking (limited spaces)

Transport

  • Airport: Istanbul (IST) (39.3 km / 24.4 mi)
  • Train station: YeniKapi Station (6.2 km / 3.9 mi)
  • Metro station: Kabatas Station (0.5 km / 0.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking

Room Amenities

The Artisan Istanbul MGallery offers 136 forms of air-conditioned accommodation with minibars and espresso makers. Beds feature Select Comfort mattresses. A pillow menu is available. 40-inch LCD televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Select Comfort beds
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Espresso maker
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Separate bath and shower
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or cupboard
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:30 AM.

Madam Niça – This fine-dining restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Art & Kitchen – This bistro specialises in local cuisine and only serves light fare. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

  • Health or beauty spa nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 40.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Property is cleaned with disinfectant
  • One child stays free
  • Service animals are allowed
  • Staff wear personal protective equipment
  • Service animals are exempt from fees/restrictions
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Pets allowed (no fees)
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Debit cards
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 15 per person (approximately)
  • Airport shuttle fee: EUR 50 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: EUR 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Hotel Istanbul Taksim
  • Mercure Istanbul Taksim
  • Mercure Istanbul Taksim Hotel
  • Mercure Istanbul Taksim
  • The Artisan Istanbul MGallery Hotel
  • The Artisan Istanbul MGallery Istanbul
  • The Artisan Istanbul MGallery Hotel Istanbul

You should know

  • The Artisan Istanbul MGallery offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO Sustainable Tourism Pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.