"Enjoyed our stay especially some staff in particular who were exceptional however bedroom carpet was stained and we had to ask twice for bedroom wind ... " More

By a verified traveller on Wed 28 Mar 2018

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Hotel Description

Our customers tell us that they enjoy the sightseeing around Sura Design Hotel and Suites - Boutique Class. During your stay, you're just a quick walk from Cagaloglu Hamami. Free WiFi in public areas, free valet parking and an outdoor pool are available. Built in 2011, this 5-star hotel has 60 rooms over 4 floors. Free wired Internet and LED TVs are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, LED TVs and coffee/tea makers
  • Free WiFi and wired Internet in some public areas
  • Free valet parking
  • Enjoy Turkish cuisine while dining at Sura Kebab House
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a 24-hour fitness centre
  • Guests speak favourably about the beach and the quiet location
  • Steps from Cagaloglu Hamami and Basilica Cistern
  • Airport pick-up, shopping centre and ferry terminal shuttle service available for a fee

Deluxe Triple Room

Bed Count 3 Single Beds Maximum Occupancy 3 Max

Deluxe Double Room, Garden Area

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Loft (Room)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Deluxe Double Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 Double Bed Maximum Occupancy 5 Max

Sura Design Hotel and Suites - Boutique Class ratings based on 37 verified reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sura Design Hotel and Suites - Boutique Class

Everyone (18) Couples (9) Business (1) Family (3) Friends (2)
5 out of 5
Friendly concierge staff, thrives on customer satisfaction.

Posted by on 18 Jun 2019

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4 out of 5

Good location

Enjoyed our stay especially some staff in particular who were exceptional however bedroom carpet was stained and we had to ask twice for bedroom window to be looked at as we couldn’t shut it etc. Complimentary afternoon tea with cakes a nice bonus.

Posted by , from sussex uk on 28 Mar 2018

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Comment from Hotel Management

19 May 2018 by Sura Design Hotel

Dear Melinda, thank you for taking the time to share your reviews. We are very sad to learn some discomforts you have experienced in the room during your stay. As Sura Design Hotel, we have always aimed to give our guests the best service. Your valuable opinions will be shared with the necessary department managers and necessary measures will be taken to avoid duplication. Thanks again for your comments, hopefully we can get a chance to welcome you again. Best regards.

5 out of 5

Very nice hotel and close to many attractions

Very nice hotel and friendly staffs. Most of staff can speak English. Excellent facilities for guests. Tasty food verities items of breakfast in the restaurant and good service. The hotel situated in the heart of old town in Istanbul and close to many attractions, eg. Blue Mosque, Topkapi palace and museum and grand bazar is within 10 minuets walk. we thoroughly enjoyed our stay. We definitely recommend this hotel For holiday in Istanbul.

Posted by , from Brighton, UK on 22 Oct 2017

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3 out of 5

Location wise you cannot go wrong with this

The sura design hotel is situated opposite sura hagia and we were dropped off there first even though we supposed to be in design. Once we got to design you are instantly welcomed by a dark interior. However failing to disguise their need for a carpet clean or even replacement. Two desks as reception. Some staff were really helpful whereas others not so much. We were put on the 4th floor. Again very dark hallways. No natural lighting at all. Small lifts. 4 slim people maximum in each. Once we were in our hotel room we were disappointed at how much staines the room had on its soft furnishings and carpet. Even the lamp had staines all over as if someone had a serious party in the room and since then it hadn't been cleaned. The room had a shower room. Although when I booked I didn't see any mention of a shower or any pictures. To be honest I didn't even see the room that we were given. The shower room had mould marks all around. Our first night, we realised we could not close the curtains as they were ripped. And had to call reception to send someone to fix it. This was fixed however still leaving a gap as they couldn't fix it properly. After this when we got into bed we found blood marks on our duvet cover, this also, only because the duvet was put on the bed upside down. As in the bottom was at the top and top end was at the bottom. Which they also came and changed. The days we had the clean the room sign up. Only our beds were fixed,not with new sheets, they never hooverd

Posted by , from England on 30 Sep 2017

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4 out of 5

Great location, nice place. A few issues

We enjoyed our stay at the hotel. Great location, good facilities. Catering staff and cleaners were great. Front of house and the concierge service were shambolic at times!

Posted by , from London on 4 Sep 2017

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4 out of 5

Chic and friendly

Great hotel for couples on a romantic break. Stylish décor and very friendly service. I felt that the staff went out of their way to be helpful and do all that they could to please us. The one thing I felt let the hotel down was the gym - very limited and some of the equipment needs maintenance (though I admit I have high standards for hotel gyms!). Otherwise, it really is brilliant.

Posted by on 31 Mar 2016

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4 out of 5

Very nice hotel in a convenient location

I took my daughter to Istanbul for a long weekend to celebrate her 21st birthday - it was an amazing place with lots of interesting sights to see. As two women travelling alone we quite safe and found the locals very helpful. We were disappointed that the hotel wasn't able to offer us a twin room and moved us across to their sister hotel (Hagia Sophia). We much preferred Sura Design Hotel & Suites to Hagia Sophia (which was not as friendly, much noisier and not as nicely decorated). Make sure you make any requests clear at the time of booking.

Posted by on 9 Sep 2014

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2 out of 5
Die Bilder vom Zimmer waren besser als real. Doch etwas enttäuscht ☹️

Posted by on 19 Jun 2019

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4 out of 5

Posted by on 22 May 2019

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Comment from Hotel Management

31 May 2019 by Crm Team

Thank you for your assessment

1 out of 5

Posted by on 11 Mar 2019

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Comment from Hotel Management

22 Apr 2019 by crm team

thank you for your assessment

About the Sura Design Hotel and Suites - Boutique Class

Location Alemdar Mh., Ticarethane Sk. No:13, Istanbul, Istanbul 34122

Property Features

Sura Design Hotel and Suites - Boutique Class offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. The luxury Sura Design Hotel and Suites - Boutique Class also features tour or ticket assistance, a garden, and concierge services. A shuttle from the airport to the hotel (available 24 hours) and a theme park shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis. This 5-star Istanbul hotel is smoke free.

  • 1 building
  • 60 guestrooms or units
  • 4 levels
  • Built in 2011
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free valet parking , Parking (limited spaces)

Transport

  • Airport: Istanbul (IST) (46.9 km / 29.1 mi)
  • Train station: Istanbul Cankurtaran Station (1.6 km / 1 mi)
  • Metro station: Sultanahmet Station (0.2 km / 0.1 mi)
  • Property shuttles: Airport pick-up, ferry terminal shuttle, theme park shuttle, and shopping centre shuttle
  • Parking: Free valet parking

Room Amenities

Sura Design Hotel and Suites - Boutique Class offers 60 forms of air-conditioned accommodation with a safe and complimentary bottles of water. LED televisions are featured in guestrooms. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and designer toiletries. This Istanbul hotel provides complimentary wired Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (24 hours)
  • LED television
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to noon.

Sura Kebab House – This restaurant specialises in Turkish cuisine and serves breakfast, lunch and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

Hotel Policies

Check-in

  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Airport transport is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 6 children stay free when using existing bedding.

Pets

  • Pets and service animals are not allowed at Sura Design Hotel and Suites - Boutique Class

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. LOCALIZE

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. LOCALIZE

  • Debit cards not accepted
  • Union Pay
  • No pets or service animals allowed
  • 24-hour check-in
  • Please note, some room types at this property are not available when booking a stay with children.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: EUR 20 for adults and EUR 5 for children (approximately)
  • Airport shuttle fee: EUR 70 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sura Design Hotel Boutique Class Istanbul
  • Sura Design Hotel Boutique Class
  • Sura Design Boutique Class Istanbul
  • Sura Design Boutique Class

You should know

  • Sura Design Hotel and Suites - Boutique Class offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • The seasonal pool will open in May and close in October.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National Rating

The Turkish Ministry of Tourism assigns an official classification for accommodation in Turkey. This Hotel property is awarded the following classification: Boutique Class.