4.1 out of 5

"Had a great relaxing city break in Istanbul excellent location near all the sites, bus tours etc. Fantastic food freshly made " More

By a verified traveller on Thu 01 Jun 2017

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Hotel Description

A luxury stay in the heart of Istanbul awaits you at Sura Hagia Sophia Hotel. Within a short 5-minute stroll, you'll find popular places like Basilica Cistern and Hagia Sophia. Highlights at this hotel include a full-service spa, a restaurant, and an outdoor swimming pool.

You can enjoy LCD TVs with satellite channels, and all 232 soundproofed rooms feature free WiFi, free wired Internet, and sitting areas. Minibars provide refreshments, and room service makes dining in an option. You'll find nice touches like bathrobes, slippers, and free toiletries to enhance your stay. Coffee/tea makers, free newspapers, and free bottled water are also available.

A relaxing day at Sura Spa can include hot stone massages, body wraps, and body scrubs along with aromatherapy and reflexology. The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the free kids' club, 24-hour fitness centre, Turkish bath/hammam, and kids' swimming pool. Business travelers can take advantage of 2 meeting rooms, a business centre, and limo/town car service. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Buffet breakfast is available daily between 7 AM and 11 AM. There's also free self parking, along with the convenience of a free area shuttle.

Attractions within a short walk walk of this 5-star Old City hotel include Cagaloglu Hamami and Cemberlitas Bath.

Economy Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£77 per night

Superior Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Penthouse

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Sura Hagia Sophia Hotel ratings based on 23 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0
3 out of 5

Awful Management and Staff Great Hotel itself

Pros: The rooms are a good size and the decor is excellent
Cons: Change the Manager and his friends
The rooms are a good size and the decor is excellent. The cleaning staff do not do their job, the toilets areas smell like a sewer particularly in the basement and the ground floor room, the staff are rude and the breakfast is awful. We tried to get hold of the Manager for three days and he was pretty much non existent and never appeared, hence may be the reason for the poor service. I have been visiting this area of Istanbul for twenty years and i would say that the building decor and room sizes are excellent so all credit to the owners for putting the money into the building. However the management and the staff are awful, Definitely the worse breakfast i have had in a five star hotel.

Posted by , from UK on 12 Nov 2017

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Comment from Hotel Management

17 Dec 2017 by Guest Relation Manegment

Dear Thank you for your feedback and for taking the time to describe your impressions. We apologize for not having met your expectations and we are constantly working on the highest quality of service. All those negative points you mentioned about your comments are carefully analysed and confirmed by our management. We are looking forward to perfectly taking care of you again Best wishes from Istanbul.

4 out of 5

Very close to all the local sites

Had a great relaxing city break in Istanbul excellent location near all the sites, bus tours etc. Fantastic food freshly made

Posted by , from istanbul on 1 Jun 2017

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5 out of 5

Great stay in Sultanahmet

Overall great hotel and stay,most attractions were in walking distance.Hotel staff was always helpful with any inquiries, room was very clean and spacious.

Posted by on 16 Mar 2016

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4 out of 5

Good hotel, small room

Our penthouse room had two small windows, but was not too dark. It was very quiet, bar the hum of the gentle air-conditioning outside. Staff were great, breakfast was generous and tasted good. Being under the eaves, about a quarter of the room was unusable due to the sloping ceiling, so the whole room felt quite small. Great location for the historical sights, but if you want nightlife, good restaurants or bars, you're better off getting a hotel in Beyoglu, as the traffic between here and there is a nightmare.

Posted by on 25 Nov 2015

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4 out of 5

hôtel +++ que bien

rapport qualité prix parfait la chambre bien : on entend le bruit du couloir, beignoir trop haute il fait enjambé déconseille pr les personnes âgées le personnel très bien propreté très bien petit déjeuner très varié parfait situation géographique au top hôtel que je recommande

Posted by , from lyon on 14 Dec 2017

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2 out of 5

Entteuscht

Das Zimmer war nicht sauber (total verstaubt) das wc hat so gestunken das man so schnell wie möglich raus muste. Betwäsche wurde gewechselt und war sauber, das Bett war auch gut. Von einem 5 Sterne Hotel erwarte ich mehr.

Posted by on 30 Oct 2017

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Comment from Hotel Management

17 Dec 2017 by Guest Relation Manegment

Dear We would like to thank you for your feedback and for taking the time to describe your impressions. We apologize for not having met your expectations and we are constantly working on the highest quality of service. All those negative points you mentioned about your comments are carefully analysed and confirmed by our management. We are looking forward to perfectly taking care of you

3 out of 5

Sehr zentral in der Altstadt

Hotel mit schönen Garten, sehr zentral in der Altstadt gelegen. Grosser Frühstücksaal mit vielen Leuten und regem Betrieb. Nettes Personal, ja mach Zimmerlage etwas laut am Morgen wegen der Zulieferung. Gutes Angebot für Ausflüge im Hotel.

Posted by on 27 Oct 2017

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3 out of 5

Lage Top

Top Lage vom Hotel,ist aber keine 5* Das Frühstück was inkl.gebucht war,war nicht zu genissen und das Personal total desintressiert am wohl der Gäste. Ausser der Lage ist an diesem Hotel nichts aber wirklich nichts zu empfehlen.

Posted by , from Schweiz on 21 Oct 2017

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3 out of 5

Not a four star hotel

The hotel forgot to pick us up from airport, even though I had reserved in adavance and it was confirmed. Some of the rooms are underground... Air conditioning didn't work during summer heat... Lobby stuff was very busy and always had to wait to get help. The breakfast was very middle-eastern. The best thing is the location, it's right next to all main sigths!

Posted by on 24 Aug 2017

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4 out of 5

Suuper Lage !!!

Das Hotel ist sehr zentral.. Suuper Lage, super Umgebung, alles Suuuper top !!!

Posted by , from Augsburg on 28 May 2017

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Property Features

Sura Hagia Sophia Hotel offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business centre, a limo/town car service, and meeting rooms are available. There are 2 meeting rooms available. A kid's pool, spa services, and a library are also featured at the luxury Sura Hagia Sophia Hotel. A round-trip airport shuttle (available 24 hours) and a shopping centre shuttle are available for a fee. Self parking is free.

  • 232 guestrooms or units
  • Built in 2014
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Childcare (free)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Lift

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Children's pool
  • Soundproofed rooms
  • Children's club (free)
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (free)
  • Babysitting or childcare

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Istanbul (IST-Ataturk Intl.) (19.5 km / 12.1 mi)
  • Train station: Istanbul Cankurtaran Station (1.4 km / 0.9 mi)
  • Metro station: Cemberlitas Station (0.3 km / 0.2 mi)
  • Property shuttles: Free area shuttle; airport shuttle and shopping centre shuttle
  • Parking: Free self parking

Room Amenities

Sura Hagia Sophia Hotel offers 232 forms of air-conditioned accommodation with minibars and a safe. This accommodation offers separate sitting areas. LCD televisions come with Satellite channels. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries. Istanbul's hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Separate bedroom
  • Sitting area
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 11 AM.

Sura Hagia Sophia Hotel has a restaurant serving breakfast, brunch, lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness centre.

Spa Services

Sura Spa has 4 treatment rooms. Services include hot stone massages, sports massages, Swedish massages and massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. The spa is open daily.

  • Number of treatment rooms 4
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance for details.

Check-out

  • Check-out by 12:30 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 40.0 per night.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR12 for adults and EUR12 for children (approximately)
  • Airport shuttle fee: EUR30 per room (one-way)
  • Late check-in fee: EUR50
  • Rollaway bed fee: EUR40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Sura Hagia Sophia Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Awards & Affiliations

Promotions

Spa and Restaurant Discount Promotion


Book a stay in any room and rate category and receive a 20% discount on spa services at Surs Soul Spa, as well as a 15€ rate for lunch and 20€ rate for dinner at Harman Restaurant.

Reservations may be required. Discount is reflected at check-out. Other restrictions may apply.