11 Mar 2019 by Sila B - R&R Manager
Dear Guest, Thank you for sharing your feedback with us. We are very sorry to learn that we were not able to provide you smooth and comfortable stay in general. We would like to assure you that, we took necessary actions to prevent further dissatisfaction. Hope to be able to welcome you back soon by offering our usual service of excellency which named Elysium service. Best regards,
13 Jun 2019 by Sila B - R&R Manager
Dear Guest, Thank you for your feedback. We hope we can able to welcome you soon to replace better The Elysium experience to your current momories. Best regards,
20 May 2019 by Guest Services Management
Dear Valued Guest, Thank you for your high rating! We hope to see you again in the nearest future. Best Regards. / Guest Services Management
13 May 2019 by Guest Services Management
Dear Valued Guest, Thank you for your high rating! We hope to see you again in the nearest future. Best Regards. / Guest Services Management
30 Apr 2019 by Sila Babila - Revenue Manager
185/5000 Liebe Merve, Vielen Dank für Ihre freundliche Antwort. Wir sind froh zu hören, dass wir Ihnen einen reibungslosen und angenehmen Aufenthalt im Allgemeinen bieten konnten. Wir hoffen Sie bald begrüßen zu dürfen. Freundliche Grüße,
2 Jan 2019 by Sila B - R&R Manager
Dear Guest, Thank you for sharing your experience at The Elysium Istanbul. We hope to welcome you back soon. Sincerely,
8 Apr 2018 by Sila B.
Lieber Gast, Es tut uns sehr leid, von den Unannehmlichkeiten zu erfahren, die Sie während Ihres letzten Aufenthalts in unserem Hotel erfahren haben. Wir wünschten, wir hätten in der Lage gewesen, Ihre Erwartungen während Ihres Aufenthalts vollständig zu erfüllen. Bitte entschuldigen Sie unsere aufrichtige Entschuldigung für all diese Unannehmlichkeiten, die nicht unseren üblichen Servicestandards entsprechen, und seien Sie darüber informiert, dass wir alle erforderlichen Maßnahmen ergriffen haben, um zu verhindern, dass ähnliche Probleme erneut auftreten. Wir hoffen, dass wir bald die Gelegenheit haben werden, Sie wieder zu begrüßen. Wir werden Ihnen die Möglichkeit geben, Sie zu überzeugen, ein höheres Niveau zu erreichen, indem wir Ihnen unseren verbesserten Service, unsere Qualität und unsere türkische Gastfreundschaft anbieten. Mit freundlichen Grüßen,
The following facilities or services will be unavailable from March 12 2024 to March 31 2024 (dates subject to change):
The Elysium Taksim Special Class offers its guests a full-service spa, a health club, and Access to hot tub. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite 24-hour business centre. A sauna, a library, and a terrace are also featured at the business-friendly The Elysium Taksim Special Class. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this Istanbul hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Long-term parking (surcharge) , Self parking (surcharge) , Valet parking (surcharge)
The Elysium Taksim Special Class offers 208 accommodations with minibars and a safe. Beds feature premium bedding. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include a shower, dressing gowns, slippers and hairdryers. This Istanbul hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.
Fanus Restaurant – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner.
24-hour room service is available.
Recreational amenities at the hotel include a health club, Access to hot tub and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, sports massages, Swedish massages and Thai massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.
The spa is open daily. Guests under 12 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
The Elysium Taksim Special Class offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property charges a 10% service fee to food and beverage purchases on site.
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash.
Contactless check-in and contactless check-out are available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
