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4.0 out of 5

"overall i was happy but staff could do with more training and a smile " More

By a verified traveller on Thu 07 Mar 2019

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Deluxe Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
£77* Per night/room 15 Mar - 16 Mar

Deluxe Room, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Studio

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 4 Max

Executive Room, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 3 Bedrooms

Bed Count 3 King Beds Maximum Occupancy 6 Max

Hotel Description

The free breakfast at Citadines Al Salamah Jeddah gets good marks from our customers. During your stay, you'll be within walking distance of Sultan Mall. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant. This aparthotel has 129 aparthotels over 8 floors. Each apartment offers free WiFi and a kitchen.

  • Each apartment offers a kitchen, a separate dining area and cable TV
  • Free continental breakfast served daily
  • Free WiFi
  • Dining options include a restaurant and a coffee shop
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include a free kids' club, dry cleaning/laundry and concierge services
  • On-site recreation includes a fitness centre
  • Guests have great things to say about the size of the guestrooms and the helpful staff
  • 14 minutes on foot from Sultan Mall and a 5-minute drive from Heraa International Mall
  • Airport shuttle service available for a fee

Citadines Al Salamah Jeddah ratings based on 1 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Citadines Al Salamah Jeddah

Everyone (1)
4 out of 5
overall i was happy but staff could do with more training and a smile

Posted by on 7 Mar 2019

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Comment from Hotel Management

28 Mar 2019 by Doaa

Dear Mr. Shan, It was a great pleasure having you stay at Citadines Al Salamah Jeddah. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. I have noted your observations and recommendations for improvements to the guest service training. Please be assured that I will coordinate the plans for these enhancements with the respective team members. We seek your patience and understanding as the recommendations may require time to be implemented Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Yours Sincerely, Doaa Akeilah Assistant Operations Enhancement Manager

About the Citadines Al Salamah Jeddah

Location Prince Sultan Street, Jeddah, 23524

Renovations + Closures

The following facilities or services will be unavailable from February 5 2021 to February 28 2021 (dates subject to change):

  • Breakfast
  • Business centre
  • Children's club
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services
  • Swimming pool

Property Features

Citadines Al Salamah Jeddah offers its guests an indoor pool and a fitness centre. There's a restaurant on site, as well as a coffee shop/café. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A business centre and a limo/town car service are available. A free kid's club, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Citadines Al Salamah Jeddah. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this Jeddah aparthotel.

  • 129 guestrooms or units
  • 8 levels
  • Continental breakfast (free)
  • Dining venue
  • Coffee shop
  • Kid's club (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Children's club (free)
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Fridge
  • Microwave
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Limited onsite parking

Transport

  • Airport: Jeddah (JED-King Abdulaziz Intl.) (11.2 km / 7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Citadines Al Salamah Jeddah offers 129 forms of accommodation with a safe and complimentary bottles of water. Televisions come with cable channels. Kitchens offer fridges, hobs, microwaves and separate dining areas. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room kitchen
  • Dining room
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Fridge
  • Microwave
  • Hob
  • Electric kettle
  • Kitchenware
  • Shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served a free continental breakfast daily from 7 AM to 10:30 AM.

Citadines Al Salamah Jeddah has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the aparthotel include an indoor pool and a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for SAR 180.00 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Citadines Al Salamah Jeddah

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global), Bureau Veritas (third-party expert - Global) and Intertek Cristal (third-party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: SAR 150 per vehicle (one way)
  • Self-parking fee: SAR 150 per night
  • Rollaway bed fee: SAR 180.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Citadines Al Salamah Jeddah Hotel
  • Citadines Salamah Hotel
  • Citadines Al Salamah Jeddah
  • Citadines Salamah
  • Citadines Al Salamah Jeddah Dubai
  • Citadines Al Salamah Jeddah Aparthotel Dubai
  • Citadines Salamah Aparthotel
  • Citadines Al Salamah Jeddah Aparthotel
  • Citadines Al Salamah Jeddah Jeddah
  • Citadines Al Salamah Jeddah Aparthotel
  • Citadines Al Salamah Jeddah Aparthotel Jeddah

You should know

  • Couples who want to share a room are obligated to provide proof of marriage.
  • Citadines Al Salamah Jeddah offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Pool access available from 9:00 AM to 6:00 PM
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Citadines Al Salamah Jeddah.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.