"On check in it was explained that half the accommodation was under repair, including the room we had booked, so we were "upgraded" to the wing that wa ... " More
21 Sep 2018 by Anantara Resort
Dear Guest, We appreciate the moment you have taken to complete our survey on your recent stay with us. I sincerely apologize for the inconveniences you faced during your stay, I have shared your detailed feedback with the Executive team and the relevant Departments and gone through each line very carefully, rest assured this will be looked into on a serious note to see that we do not have an encounter of the same occurring in the future. Once again thank you and kindly do not hesitate to write to me in case you have any concerns or advice to share. We hope to have a chance of welcoming you again in the near future. Anantara Kalutara Resort.
All-inclusive room rates at Anantara Kalutara Resort are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Some rates at Anantara Kalutara Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Anantara Kalutara Resort offers its guests a full-service spa, an outdoor pool, and a sauna. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A free manager's reception is offered daily. Public spaces have free WiFi. Business amenities include a business centre and a meeting room. A kids' pool, a 24-hour fitness centre, and spa services are also featured at the luxury Anantara Kalutara Resort. Self parking and valet parking are free. This 5-star Kalutara resort is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Anantara Kalutara Resort offers 141 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. This accommodation offers separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include a separate bath and shower, slippers and complimentary toiletries. This Kalutara resort provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.
The resort hosts a free manager's reception daily.
Olu – This restaurant serves breakfast, lunch and dinner.
Acquolina – This restaurant specialises in Italian cuisine and serves lunch and dinner.
Spice Traders – This restaurant specialises in Asian cuisine and only serves dinner.
Upper Deck – This bar only serves light fare.
24-hour room service is available.
An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna, a 24-hour fitness centre and complimentary bicycles.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Anantara Spa has 12 treatment rooms, including rooms for couples. Services include facials and manicures and pedicures. A variety of treatment therapies are provided, including Ayurvedic and reflexology. The spa is equipped with a steam room.
The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. This is a designated quarantine resort. The property can only accept bookings from travellers who are required to quarantine (i.e. international travellers). You may be asked to provide evidence of this on arrival.
This property’s administrative fee covers a mandatory health screening test for COVID-19 and a 30-day health insurance premium, payable after booking. Additional health screenings may be required on site for a fee of USD 40 per test.
This is a certified Sri Lanka Tourism Level 1 property. Sri Lanka Tourism Level 1 is a health and safety certification issued by the Sri Lanka Tourism Development Authority.
Front desk staff will greet guests on arrival. This is a designated quarantine resort. The property can only accept bookings from travellers who are required to quarantine (i.e. international travellers). You may be asked to provide evidence of this on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser. Contactless check-out is available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
