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4.3 out of 5

"This is a beautiful atmospheric hotel set in the middle of a working tea plantation. Without exception the staff were wonderful and couldn't do enough ... " More

By a verified traveller on Tue 28 Feb 2017

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Superior King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
£118* Per night/room 21 Oct - 22 Oct

Premium Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Premium Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Floor Deluxe

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the helpful staff at Heritance Tea Factory. During your stay, you'll be close to Pedro Tea Factory. Features include free WiFi in public areas and free valet parking, plus a restaurant. Built in 1996, this 5-star hotel has 50 rooms over 4 floors. All rooms offer free WiFi and memory foam beds.

  • All rooms offer memory foam beds, LCD TVs and room service
  • Free WiFi
  • Free valet parking and self-parking
  • Drinking and dining options include a restaurant, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes mini golf
  • Guests speak favourably about the helpful staff and the clean guestrooms
  • 6 miles (9.7 km) from Pedro Tea Factory and 6.4 miles (10.4 km) from Pidurutalagala
  • Airport shuttle service available for a fee

Heritance Tea Factory ratings based on 3 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Heritance Tea Factory

Everyone (2) Couples (1)
3 out of 5

Wonderful staff, shame about the poor food!

Pros: Views and atmosphere were amazing, staff were perfect.
Cons: Please improve the quality and availability of main restaurant food.
Location: Further away then we had expected from Nuwara Eliya and quite a treck up an unmade road. The town is compact with some interesting colonial history.
This is a beautiful atmospheric hotel set in the middle of a working tea plantation. Without exception the staff were wonderful and couldn't do enough for us. We ate in the converted railway carriage on night 1 where both the food and the service was great. The main restaurant food however was very disappointing. Within the first half hour of dinner service two of the four curries on offer had gone and nothing was put out to replace them. At breakfast there was no orange juice, only cordial and the pastries were doughy or rock hard. This is almost certainly the worst food we ate during 2 weeks in Sri Lanka

Posted by on 28 Feb 2017

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5 out of 5

Fabulous hotel!

Luxurious , clean, comfortable hotel full of class - a "must visit and stay" hotel.

Posted by on 16 Apr 2012

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5 out of 5

Posted by on 8 Feb 2020

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Comment from Hotel Management

26 Feb 2020 by Leila A.

Dear Valued Guest, Thank you for sharing your feedback with us on ebookers. Please visit us again for another memorable hotel experience. Yours Sincerely, Management, Heritance Tea Factory

About the Heritance Tea Factory

Location Kandapola Nuwara Eliya, Kandapola,

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, tour or ticket assistance, and a garden are also featured at the luxury Heritance Tea Factory. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Kandapola hotel.

  • 50 guestrooms or units
  • 4 levels
  • Built in 1996
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Heritance Tea Factory offers 50 forms of accommodation with a safe and complimentary bottles of water. Beds feature memory foam mattresses. LCD televisions are featured in guestrooms. Bathrooms include baths or showers with a rainfall showerhead and a hydromassage showerhead, bathrobes, slippers and bidets. This Kandapola hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and free toiletries. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

  • Memory foam beds
  • In-room dining (limited hours)
  • LCD television
  • Coffee maker
  • Bath or shower
  • Hydromassage showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Blackout curtains

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.

Kenmare Restaurant – This restaurant serves breakfast, lunch and dinner. Reservations are required.

Kenmare restaurant – On-site restaurant. Open daily.

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Miniature golf on site
  • Ecotours on site

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 9:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Heritance Tea Factory

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

This property accepts Visa, Mastercard, American Express, debit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings.

  • One child stays free
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: LKR 25 for adults and LKR 12 for children (approximately)
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heritance Tea
  • Heritance Tea Factory
  • Heritance Tea Factory Hotel
  • Heritance Tea Factory Hotel Nuwara Eliya
  • Heritance Tea Factory Nuwara Eliya
  • Tea Factory
  • Tea Factory Heritance
  • Tea Factory Hotel Nuwara Eliya
  • Tea Factory Nuwara Eliya
  • Heritance Tea Factory Hotel
  • Heritance Tea Factory Kandapola
  • Heritance Tea Factory Hotel Kandapola

You should know

  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.