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4.4 out of 5

"This hotel is huge, which is fine by us as we like to do loads of walking. There is plenty of activities for all ages, but if you are like us, there i ... " More

By Zabka on Sat 20 Dec 2014

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Deluxe Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max
£272* Per night/room 8 Apr - 9 Apr

Junior Suite Garden View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Triple Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Selection Junior Suite Rooftop with Private Pool

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us they enjoy Grand Palladium Kantenah Resort & Spa All Inclusive's beach location. During your stay, you'll be close to Akumal Beach. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.

  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at La Adelita, a steakhouse that serves Mexican cuisine
  • Splash around at the waterslide or swim in the 6 outdoor pools
  • Treat yourself to facials, deep-tissue massages or manicures and pedicures at Zentropia
  • Services include babysitting, a children's club and a lifeguard on-site
  • On-site recreation includes a private beach, tennis courts and a gym
  • Guests speak favourably about the helpful staff and the pool
  • 9 minutes by car from Puerto Aventuras Marina and 10 minutes from Akumal Beach

Grand Palladium Kantenah Resort & Spa All Inclusive ratings based on 5 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Grand Palladium Kantenah Resort & Spa All Inclusive

Everyone (1) Couples (4)
5 out of 5

Lovely hotel

This hotel is huge, which is fine by us as we like to do loads of walking. There is plenty of activities for all ages, but if you are like us, there is always relaxing and quiet place to be found. I have been here three times and cannot wait for my next stay here.

Posted by on 20 Dec 2014

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5 out of 5
Die Schildkrötenanlage am Strand fanden wir sehr gut.

Posted by on 11 Oct 2022

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Comment from Hotel Management

11 Oct 2022 by Regina Núñez

Dear Peter.Thank you very much for allowing us to host your most recent vacation in the Riviera Maya.We are delighted to know that you have spent some unforgettable days with us and especially our Tortuguero Camp, which year after year fills us with pride to receive different species on our beaches and share with our guests their proper care.It has been and always will be a pleasure to welcome you at home.We hope you come back soon.Best regards.Regina Núñez.Hospitality Advisor.

3 out of 5
Der allgemeine Zustand bis auf die schöne Lobby wirkt veraltet, Strand nicht zu gebrauchen (schmal, fällt stark ab und ist voll mit Seegras), Service ist bis auf ein paar Personen nachdem Trinkeld gegeben wurde, ungenügend! Alle Bars am Pool und Strand werden um Punkt 17:00 geschlossen obwohl noch die Sonne scheint, geht gar nicht man ist doch in den Ferien! Shop Kiosk mit massiv überteuerten Preisen. (1Pack Chips 8 US-Dollar). Würde nicht noch mal hierhin.

Posted by , from Kreuzlingen on 29 Apr 2022

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Comment from Hotel Management

29 Apr 2022 by Kenia Rodriguez

Dear Mr. Silvio, Thank you for staying at Grand Palladium Kantenah Resort & Spa and for taking the time to share your experience We have made note of that the issues you have raised, and please be assured that they have been carefully reviewed and thoroughly discussed with the concerned departments, in order to be able to correct and improve the provided services to meet the expectations of our valuable guest such as yourself. Kind regards, Kenia Rodriguez Hospitality SR Advisor

5 out of 5

Flitterwochen in Luxus-PUR

Ist sehr zu empfehlen. Alles sehr sauber, gute Animation und sehr leckere Küche! Hotelzimmer schön ausgestattet. Klares Meer, schöne Ausflüge und ausgezeichnete Pools mit Poolbar.

Posted by on 6 May 2015

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4 out of 5

Wunderschöne naturbelassene Anlage

Die grosse weitläufige Anlage ist in einem Naturpark eingebettet. Holzstege führen durch die Hotelanlage. Außerdem fahren Golfcars & kleine Touri-züge durch die Anlage. Eine grosse Auswahl von Restaurants bieten Abwechslung in der Abendgestaltung. Somit wird es nicht langweilig.

Posted by on 9 May 2014

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About the Grand Palladium Kantenah Resort & Spa All Inclusive

Location Carretera Chetumal, Kantenah, QROO 77710

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • Room service during certain hours
  • In-room minibar (some restrictions)
  • Dining and beverage availability is limited at one or more venues

Activities and facilities/equipment
All non-motorised water sports and land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkelling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Football
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Language
  • Water fitness

Entertainment

  • On-site entertainment and activities
  • Theme parties

Not included

  • Golf green fees
  • Use of golf equipment
  • Motorised water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkelling excursions
  • Tennis lessons
  • Childcare
  • Spa/beauty facilities and services
  • Off-site tours
  • Transport to off-site activities

  • Kayaking included
  • Windsurfing included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Football (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkelling excursions not included
  • Scuba diving certification not included
  • Motorised water sports not included
  • All available drinks included
  • Golf green fees not included
  • Use of golf equipment not included
  • Spa/beauty facilities and services not included
  • Miniature golf included
  • Transport to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Tennis lessons not included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Service charge included
  • Additional service charge accepted
  • Minibar drinks - restrictions apply
  • All meals included
  • One or more venues limit dining availability
  • One or more venues limit drinks
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Room service during certain hours
  • All non-motorized water sports included
  • All land sports and fitness activities and facilities are included
  • Theme parties included
  • Snorkelling included

Property Features

Grand Palladium Kantenah Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Kantenah Resort & Spa All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 14 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 swim-up bars, a beach bar and a bar/lounge. Public spaces have free WiFi. This all-inclusive property also offers a kid's club, a children's pool and a steam room. Free self parking is available. A complete renovation of Grand Palladium Kantenah Resort & Spa All Inclusive was completed in December 2023. Smoking is allowed in designated areas at this 4-star Kantenah property.

  • 252 guestrooms or units
  • 2 levels
  • 11 buildings
  • 14 dining venues
  • 2 swim-up bars
  • Conference rooms
  • Built in 2002
  • Buffet breakfast (free)
  • Deli
  • Kid's club
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 6
  • Children's pool
  • Waterslide
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Grand Palladium Kantenah Resort & Spa All Inclusive offers 252 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, complimentary toiletries and hairdryers. This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony (furnished)
  • Jetted bath
  • Minibar
  • iPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Combined shower/bath
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Dressing gowns
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.

La Adelita – This steakhouse specialises in Mexican cuisine. Guests can enjoy drinks at the bar.

El Dorado – On-site steakhouse. Guests can enjoy drinks at the bar. Open daily.

Sumptuori – This sushi bar specialises in Japanese cuisine. Guests can enjoy drinks at the bar. Open daily.

La Lola – This restaurant specialises in Spanish cuisine. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

6 outdoor swimming pools and 5 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a private beach, a waterslide, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Miniature golf on site
  • Golfing nearby
  • Snorkelling nearby
  • Volleyball on site
  • Beach volleyball on site
  • Archery on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Racquetball/squash on site
  • Segway rental/tour on site
  • Fitness classes on site
  • Boat tours on site
  • Basketball on site
  • Scuba diving on site
  • Hiking/biking trails nearby

Spa Services

Zentropia has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 16
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Thai massage
  • Sports massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a smoke detector and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 2
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Facilities fee: USD 35 per person, per day and includes use of: sauna; spa tub

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Palladium Kantenah Solidaridad
  • Grand Palladium Kantenah Resort All Inclusive
  • Kantenah Grand Palladium
  • Grand Palladium Kantenah
  • Grand Palladium Kantenah All Inclusive
  • Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.