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Junior Suite, Garden View (Newly refurbished)

Bed Count 2 Double Beds Maximum Occupancy 4 Max
£201* Per night/room 2 Oct - 3 Oct

Suite, 1 King Bed with Sofa bed (Newly refurbished)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite Single use, newly refurbished

Bed Count 1 King Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us that they can't get enough of the family-friendly amenities at Grand Palladium White Sand Resort & Spa All Inclusive. During your stay, you'll be close to Half Moon Bay. Enjoy features like free WiFi in public areas and free self-parking, plus 9 outdoor pools. Built in 2005, this 4-star resort has 264 rooms over 3 floors. Each room includes amenities such as free WiFi and indoor hot tubs.

  • Air-conditioned rooms with indoor private hot tubs, furnished balconies and iPod docking stations
  • Free WiFi
  • Free self-parking
  • Enjoy Brazilian cuisine at Bahia E Brasa, one of the property's 14 restaurants and 20 bars/lounges
  • Take a swim in the 9 outdoor pools or soak in the spa tub
  • Indulge with body wraps, hydrotherapy or facials at Zentropia
  • Services include free babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a private beach, 6 outdoor tennis courts and a fitness centre
  • Guests speak favourably about the helpful staff and the clean guestrooms
  • 6 minutes by car from Xpu-ha Beach and 6 minutes from Riviera Maya Golf Club
  • Local-area shuttle service available for a fee

Grand Palladium White Sand Resort & Spa All Inclusive ratings based on 1 verified reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Grand Palladium White Sand Resort & Spa All Inclusive

Everyone (1)
4 out of 5

Pas terrible!.Accueil tres moyen!

Accueil tres mauvais!non respect de la chambre reservee !soi disant hotel complet!faux!il a fallu batailler ferme pour avoir ce que nous avions reserve et paye!!Defaut majeur de e booker d exiger pour ces clients le bien reserve!!

Posted by , from frontignan on 22 Dec 2017

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Comment from Hotel Management

25 Dec 2017 by Rosa Rivero/Hospitality Manager

Cher Bernard, Merci de nous avoir préféré pour vos vacances. Nous regrettons de lire sur votre impression avec la chambre qui vous a été offerte lors de votre séjour à notre hôtel Grand Palladium White Sand, votre commentaire sera discuté avec notre direction. S'il y a quelque chose que nous pouvons faire pour vous, n'hésitez pas à nous contacter, nous espérons que vous reviendrez dans le futur et nous permettra de dépasser vos attentes. Cordialement, Rosa Rivero Hospitality Manager

About the Grand Palladium White Sand Resort & Spa All Inclusive

Location Carr Federal Chetumal - Puerto Juarez, Kantenah, QROO 77710

Renovations + Closures

This property is closed from 2 May 2020 to 15 September 2020 (dates subject to change).

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Buffet and à la carte meals, snacks and beverages included
  • In-room minibar (all beverages included)
  • Dining availability is limited at one or more venues

Activities and facilities/equipment
All non-motorised water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkelling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Football
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness

Kids' club

  • Supervised activities for children between 2 and 16 years old

Entertainment

  • On-site entertainment and activities
  • Access to on-site clubs

Not included

  • Golf green fees
  • Use of golf equipment
  • Motorised water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkelling excursions
  • Snorkelling gear
  • Tennis lessons
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

  • Kayaking included
  • Access to on-site clubs included
  • Sailing included
  • Windsurfing included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Tennis included
  • Laundry/dry cleaning services not included
  • Volleyball included
  • Football included
  • Scuba diving excursions not included
  • Snorkelling excursions not included
  • Scuba diving certification not included
  • Motorised water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transport to off-site activities not included
  • Miniature golf included
  • Off-site tours not included
  • Scuba diving lessons not included
  • Snorkelling gear not included
  • Aerobics classes/lessons included
  • Tennis lessons not included
  • On-site entertainment and activities included
  • Gratuities included
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • Minibar (all beverages included)
  • All non-motorised water sports included
  • Snorkelling included

Property Features

Grand Palladium White Sand Resort & Spa All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Grand Palladium White Sand Resort & Spa All Inclusive, you can cool off in one of the 9 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 14 restaurants on site. You can enjoy a drink at one of the bars, which include 3 beach bars, 2 swim-up bars, and 20 bars/lounges. WiFi is free in public spaces. This all-inclusive resort also offers a free kid's club, a kids' pool and outdoor tennis courts. Self parking is free. A complete renovation of Grand Palladium White Sand Resort & Spa All Inclusive was completed in 2019. Smoking is allowed in designated areas at this 4-star Kantenah resort.

  • 264 guestrooms or units
  • 3 levels
  • 8 buildings
  • 14 dining venues
  • 3 bars on the beach
  • 2 swim-up bars
  • 20 bars or lounges
  • 16415 sq ft of conference space
  • 1525 sq. m of conference space
  • Built in 2005
  • Nightclub
  • Bar by the pool
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (free)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • On private beach
  • Number of outdoor pools -9
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts -6
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (free)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (86.3 km / 53.6 mi)
  • Property shuttles: Area shuttle
  • Parking: Free self parking

Room Amenities

Grand Palladium White Sand Resort & Spa All Inclusive offers 264 forms of accommodation with indoor private hot tubs and iPod docking stations. Rooms open to furnished balconies. 25-inch Plasma televisions come with cable channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Private indoor hot tub
  • Private balcony (furnished)
  • iPod dock
  • In-room dining (limited hours)
  • Plasma television
  • Cable channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Bahia E Brasa – This theme restaurant specialises in Brazilian cuisine and only serves dinner.Guests can enjoy drinks at the bar.

Ribs More – This theme restaurant specialises in Tex-Mex cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.

Portofino – This theme restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.

La Lola – This theme restaurant specialises in Spanish cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.

Punta Emilia – On-site theme restaurant. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

9 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a spa tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Miniature golf on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Snorkelling nearby
  • Volleyball on site
  • Beach volleyball on site
  • Windsurfing on site
  • Playground on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Segway rental/tour on site
  • Boat tours nearby
  • Fitness classes on site
  • Basketball on site
  • Scuba diving on site
  • Hiking/biking trails nearby
  • Sailing nearby

Spa Services

Zentropia has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 16
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Steam room in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Grand Palladium White Sand Resort & Spa All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector and a security system in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Intertek Cristal (third-party expert - Global) sanitisation guidelines.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Gloves are available for guests
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Facilities fee: USD 50 per person, per day and includes use of: sauna; spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Palladium White Sand Kantenah
  • Grand Palladium White Sand Resort
  • Grand Palladium White Sand Solidaridad
  • Grand Palladium White Sand Resort All Inclusive Kantenah
  • Grand Palladium White Sand All Inclusive Kantenah
  • Pallaum White d Inclusive Kan
  • Grand Palladium White Sand Resort & Spa All Inclusive Kantenah

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.