25 Dec 2017 by Rosa Rivero/Hospitality Manager
Cher Bernard, Merci de nous avoir préféré pour vos vacances. Nous regrettons de lire sur votre impression avec la chambre qui vous a été offerte lors de votre séjour à notre hôtel Grand Palladium White Sand, votre commentaire sera discuté avec notre direction. S'il y a quelque chose que nous pouvons faire pour vous, n'hésitez pas à nous contacter, nous espérons que vous reviendrez dans le futur et nous permettra de dépasser vos attentes. Cordialement, Rosa Rivero Hospitality Manager
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
Activities and facilities/equipment
All non-motorised water sports are included.
Grand Palladium White Sand Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Grand Palladium White Sand Resort & Spa All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 14 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 20 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a kid's club, a kids' pool and a steam room. Self parking is free. A complete renovation of Grand Palladium White Sand Resort & Spa All Inclusive was completed in 2019. Smoking is allowed in designated areas at this 4-star Kantenah property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Grand Palladium White Sand Resort & Spa All Inclusive offers 264 forms of air-conditioned accommodation with indoor private hot tubs and iPod docking stations. Rooms open to furnished balconies. 42-inch Flat-screen televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a combined bath/shower unit with a jetted bath, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
La Adelita – This theme restaurant specialises in Mexican cuisine. Guests can enjoy drinks at the bar.
El Dorado – On-site steakhouse. Guests can enjoy drinks at the bar. Open daily.
Sumptuori – This sushi bar specialises in Japanese cuisine. Guests can enjoy drinks at the bar. Open daily.
Portofino – This restaurant specialises in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
La Lola – This restaurant specialises in Spanish cuisine. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.
6 outdoor swimming pools and 5 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a private beach, a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Zentropia has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express and cash
Safety features at this property include a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.