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5.0 out of 5

"TRS Yucatan exceeded all expectations. The staff in this resort are second to none; always helpful, friendly and attentive, without being overbearing ... " More

By a verified traveller on Fri 09 Mar 2018

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Romance Bungalow

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite single use

Bed Count 1 Double Bed Maximum Occupancy 1 Max

Suite Private Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite single use

Bed Count 1 Double Bed Maximum Occupancy 1 Max

Suite

Bed Count 1 Single Bed Maximum Occupancy 2 Max

Junior Suite Private Pool

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at TRS Yucatan Hotel - Adults Only - All Inclusive. During your stay, you'll be close to Xpu-ha Beach. Free WiFi in public areas, 9 outdoor pools and 14 restaurants are available. Built in 2006, this 5-star resort has 454 rooms over 2 floors. Free WiFi and indoor hot tubs are available in all rooms.

  • Air-conditioned rooms with indoor private hot tubs, free minibar items and furnished balconies
  • Free WiFi
  • Enjoy international cuisine with garden views at El Jardin, one of the property's 14 restaurants and 20 bars/lounges
  • Take a swim in the 9 outdoor pools or soak in the spa tub
  • Treat yourself to body scrubs, manicures and pedicures or body wraps at Zentropia
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a private beach, 6 outdoor tennis courts and a fitness centre
  • Guests speak favourably about the location and the pool
  • 5 minutes by car from Xpu-ha Beach and 11 minutes from Akumal Beach
  • Local-area shuttle service available for a fee

TRS Yucatan Hotel - Adults Only - All Inclusive ratings based on 3 verified reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for TRS Yucatan Hotel - Adults Only - All Inclusive

Everyone (1) Couples (2)
5 out of 5

Absolutely Faultless!

Pros: Pretty much everything! The beautiful rooms (we stayed in Villa 68), the range of premium drinks, and the staff were all fantastic.
Cons: The food for the most part was very good, but it would have been nice to have another option of somewhere to eat brekfast within TRS.
Location: We visited Tulum and swam in Cenote Azul, both are within easy reach on the local shuttle bus that you can catch outside the hotel.
TRS Yucatan exceeded all expectations. The staff in this resort are second to none; always helpful, friendly and attentive, without being overbearing. They really make this hotel a 5 star experience. The rooms are huge with great facilities and the whole resort is impeccably clean. The range of food and drinks on offer are great and the pool and beach areas are beautiful. What more can I say...Book it and you will not be disappointed!

Posted by , from Manchester, UK on 9 Mar 2018

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Comment from Hotel Management

9 Mar 2018 by Rosa Rivero/Hospitality Manager

Dear Jess, Thank for choosing TRS Yucatán for your holidays, where we had the wonderful privilege of indulge you with a faultless stay! Comments like yours are the reflection of our determination, to ensure your total satisfaction every day and we will definitely share your uplifting review, as our staff will be motivated by your kind words. We also appreciate your kind feedback, which will help us to find an additional option for a breakfast in our exclusive areas. Needless to say, that we look forward to your return! Warm regards, Rosa Rivero Hospitality Manager

5 out of 5

Very good, recommended

Let’s start with the negatives points : - the beach is not right in front of the hotel, you have to walk a little bit 5-10 min. There is a salted pool if you don’t want to walk. - this point is not related to the hotel but more about the destination : since few years there is a lot of seaweed arriving on (all) the coast. The hotel is cleaning the seaweed from the beach many times a day and that is a very good point, I don’t think every hotel is doing that. - you walk a lot (is it really negative!?) as the hotel is big, there is a shuttle service with people very willing to help you reaching your destination, they often stop to ask you where your are going. - SPA official prices are really crazy. The is a lot of positive, what I like to mention: - service is very good and people working are very nice and willing to help, - main pool is very nice with beautiful view on the sea, - there is a sport center with scuba diving activities, - dinners option are very nice, they are putting really effort to offer a variety of “a la carte” dinner. The food is very well presented but unfortunately lack often of good seasoning. - very good barmaids with very good cocktails, all major brands you know of alcohol, - room service all inclusive (nothing to pay) - ... In conclusion I will recommend this hotel to my friends, it’s a very good value for money.

Posted by on 28 May 2018

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Comment from Hotel Management

4 Jun 2018 by Rosa Rivero/Hospitality Manager

Dear Guest, Thank you very much for your wonderful review, we are very pleased to have made your stay a memorable one and worthy of your recommendation to your friends! We are very grateful for the observations that point us out, which will help us grow as a Hotel and improve our services, which is the purpose we have in mind every day. As you mentioned, our staff cleans the beach every day, the seaweed is a natural phenomenon that affects the Riviera Maya, it is seasonal, most days our beach is very beautiful. Regarding the transportation service, we want to mention that we have exclusive golf carts that you can call with your phone through our App, like a taxi, this makes moving between our areas much more comfortable. We would love to have the honor of welcoming you back and continue impressing you with our services in TRS Yucatán. Kindest regards, Rosa Rivero Hospitality Manager

5 out of 5

Alle Erwartungen übertroffen

Pros: Der Service, der wirklich herausragend ist, die Vielfalt der Restaurants (hervorragend ist z. B. der Japaner), die abwechslungsreiche Hotelanlage.
Cons: Ich war vollkommen zufrieden.
Location: Playa del Carmen, Tulum
Wir haben eine Woche in den Royal Suites gebucht, weil wir mal richtig ausspannen wollten. Dafür war das Hotel perfekt. Es handelt sich um ein kleines, exklusives Resort, das inmitten eines größeren Hotelkomplexes gelegen ist. Die Hotelanlage liegt in einem Mangrovenwald und ist sehr schön und vielseitig. Man kann wunderbar spazieren gehen, und auch der Strand ist sehr schön. Es gibt einen Privatstrand für die Gäste der Royal Suites, der sehr ruhig und mit Strandbetten ausgestattet ist. Zu dem Privatstrand kann man sich mit Golfcars fahren lassen, wir haben nie länger als fünf Minuten warten müssen. Von den Zimmern waren wir ebenfalls sehr angetan: schön eingerichtet, großzügig, ein sehr bequemes Bett und das besondere Highlight war der Whirlpool auf dem Balkon. Besonders begeistert hat mich das All-inclusive-Konzept des Hotels. Von anderen All-inclusive-Hotels kannte ich es so, dass es ein oder zwei Buffets und vielleicht noch ein Restaurant gibt. In den Royal Suites war es anders: Die Gäste können sämtliche Einrichtungen der Hotelanlage nutzen, also verschiedene Restaurants, Bars, Strandbars etc. Ich habe es sehr genossen, durch die Anlage zu spazieren und überall einfach einen Drink nehmen zu können. In dieser Form habe ich das im Urlaub noch nie erlebt. Abends haben wir meistens in dem Gourmetrestaurant "El Jardin" gegessen, das den Gästen der Royal Suites vorbehalten ist: ein sehr stilvolles Restaurant mit exzellentem Essen und Service.

Posted by , from Frankfurt am Main on 23 Mar 2017

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Comment from Hotel Management

26 Mar 2017 by Rosa Rivero/Hospitality Manager

Liebe Andrea, Vielen Dank für uns im Royal Suites Yucatan zu bleiben, sind wir sehr froh, dass alle Ihre Erwartungen zu übertreffen. Es macht uns wirklich stolz zu wissen, dass Sie mit allen exklusiven Service und die Ruhe der Royal Suites und auch zufrieden waren, dass Sie die Bars und Restaurants in den Rest des großen Komplexes genießen zufrieden. Nochmals vielen Dank mit uns für den Aufenthalt und für Ihre freundlichen Worte Ihren Urlaub zu beschreiben, werden wir diesen schönen Kommentar mit dem ganzen Team teilen, die dies möglich gemacht haben. Wir hoffen, dass Sie sehr bald zurückkehren können, da wir eine Renovierung haben, wenn Sie zurückkommen Sie werden auf jeden Fall viele neue Dinge zu genießen. Grüße,

About the TRS Yucatan Hotel - Adults Only - All Inclusive

Location Ctra Chetumal-Puerto Juarez Km, 256-100, Kantenah, QROO 77710

Renovations + Closures

This property is closed from 2 May 2020 to 1 October 2020 (dates subject to change).

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkelling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Football
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics

Entertainment

  • On-site entertainment and activities
  • Access to on-site clubs
  • On-site live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorised water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkelling excursions
  • Surcharge for bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

  • Kayaking included
  • Access to on-site clubs included
  • Sailing included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Football included
  • Scuba diving excursions not included
  • Snorkelling excursions not included
  • Scuba diving certification not included
  • Motorised water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transport to off-site activities not included
  • Off-site tours not included
  • Scuba diving lessons not included
  • Sailboats not included
  • Aerobics classes/lessons included
  • On-site entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for bottled wine
  • Scuba lessons included
  • Minibar (all beverages included)
  • Tennis lessons included
  • All on-site activities, facilities and equipment included
  • All non-motorised water sports included
  • On-site live performances included
  • Theme parties included
  • Snorkelling included

Property Features

TRS Yucatan Hotel - Adults Only - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Step outside to unwind on the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At TRS Yucatan Hotel - Adults Only - All Inclusive, you can cool off in one of the 9 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 14 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 20 bars/lounges, A beach bar, and A poolside bar. Public spaces have free WiFi. This all-inclusive resort also offers outdoor tennis courts, a hot tub and a sauna. A complete renovation of TRS Yucatan Hotel - Adults Only - All Inclusive was completed in November 2017. Smoking is allowed in designated areas at this 5-star Kantenah resort.

  • 454 guestrooms or units
  • 2 levels
  • 4 buildings
  • 14 dining venues
  • 20 bars or lounges
  • 15597 sq ft of conference space
  • 1449 sq. m of conference space
  • Built in 2006
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Coffee shop
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (85.8 km / 53.3 mi)
  • Property shuttles: Area shuttle

Room Amenities

TRS Yucatan Hotel - Adults Only - All Inclusive offers 454 forms of air-conditioned accommodation with indoor private hot tubs and iPod docking stations. Rooms open to furnished balconies. Beds feature down comforters. A pillow menu is available. 42-inch Plasma televisions come with cable channels and DVD players. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include a shower, slippers, bidets and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Private indoor hot tub
  • Private balcony (furnished)
  • Stocked minibar (free)
  • iPod dock
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • DVD player
  • Coffee maker
  • Down blanket
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

El Jardin – Overlooking the garden, this fine-dining restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

El Dorado – Overlooking the garden, this steakhouse only serves dinner.

La Lola – This restaurant specialises in Spanish cuisine. Guests can enjoy drinks at the bar.

Royal Lobby Bar – On-site lobby lounge.

La Terraza Bar – On-site bar.

Late-night fare is available from 24-hour room service.

Nearby Activities

9 the outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach, outdoor tennis courts, a sauna and a fitness centre.

Guests aged under 18 years old are not allowed in the swimming pool or spa tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Miniature golf on site
  • Golfing nearby
  • Snorkelling nearby
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Casino nearby
  • Windsurfing on site
  • Health or beauty spa nearby
  • Yoga classes/instruction on site
  • Bicycle rentals nearby
  • Segway rental/tour on site
  • Boat tours nearby
  • Fitness classes on site
  • Basketball on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Scuba diving nearby

Spa Services

Zentropia has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna, a spa tub and Turkish bath/hammam.

Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 16
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Body scrubs
  • Facial treatments
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at TRS Yucatan Hotel - Adults Only - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector and a security system in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Intertek Cristal (third-party expert - Global) sanitisation guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Debit cards not accepted
  • Gloves are available for guests
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Minimum guest age is 18
  • gap period enforced between guest stays 24 hours

Hotel Names

  • Palladium Yucatan Royal Suites
  • Royal Suites Palladium Yucatan
  • Royal Suites Yucatan Palladium Kantenah
  • Royal Suites Yucatan Palladium Resort
  • Royal Suites Yucatan Palladium Resort Kantenah
  • Royal Suites Yucatan Adults All Inclusive Kantenah
  • Royal Suites Yucatan Adults Kantenah
  • Royal Suites Yucatan Adults All Inclusive
  • Royal Suites Yucatan Adults
  • The Royal Suites Yucatan
  • TRS Yucatan Hotel Adults All Inclusive Kantenah
  • TRS Yucatan Hotel Adults All Inclusive
  • TRS Yucatan Adults All Inclusive Kantenah
  • TRS Yucatan Adults All Inclusive
  • The Royal Suites Yucatan Adults Only All Inclusive
  • TRS Yucatan Hotel Adults Only All Inclusive
  • TRS Yucatan Adults Inclusive
  • Trs Yucatan Inclusive Kantenah
  • TRS Yucatan Hotel - Adults Only - All Inclusive Kantenah

You should know

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.