9 Mar 2018 by Rosa Rivero/Hospitality Manager
Dear Jess, Thank for choosing TRS Yucatán for your holidays, where we had the wonderful privilege of indulge you with a faultless stay! Comments like yours are the reflection of our determination, to ensure your total satisfaction every day and we will definitely share your uplifting review, as our staff will be motivated by your kind words. We also appreciate your kind feedback, which will help us to find an additional option for a breakfast in our exclusive areas. Needless to say, that we look forward to your return! Warm regards, Rosa Rivero Hospitality Manager
4 Jun 2018 by Rosa Rivero/Hospitality Manager
Dear Guest, Thank you very much for your wonderful review, we are very pleased to have made your stay a memorable one and worthy of your recommendation to your friends! We are very grateful for the observations that point us out, which will help us grow as a Hotel and improve our services, which is the purpose we have in mind every day. As you mentioned, our staff cleans the beach every day, the seaweed is a natural phenomenon that affects the Riviera Maya, it is seasonal, most days our beach is very beautiful. Regarding the transportation service, we want to mention that we have exclusive golf carts that you can call with your phone through our App, like a taxi, this makes moving between our areas much more comfortable. We would love to have the honor of welcoming you back and continue impressing you with our services in TRS Yucatán. Kindest regards, Rosa Rivero Hospitality Manager
26 Mar 2017 by Rosa Rivero/Hospitality Manager
Liebe Andrea, Vielen Dank für uns im Royal Suites Yucatan zu bleiben, sind wir sehr froh, dass alle Ihre Erwartungen zu übertreffen. Es macht uns wirklich stolz zu wissen, dass Sie mit allen exklusiven Service und die Ruhe der Royal Suites und auch zufrieden waren, dass Sie die Bars und Restaurants in den Rest des großen Komplexes genießen zufrieden. Nochmals vielen Dank mit uns für den Aufenthalt und für Ihre freundlichen Worte Ihren Urlaub zu beschreiben, werden wir diesen schönen Kommentar mit dem ganzen Team teilen, die dies möglich gemacht haben. Wir hoffen, dass Sie sehr bald zurückkehren können, da wir eine Renovierung haben, wenn Sie zurückkommen Sie werden auf jeden Fall viele neue Dinge zu genießen. Grüße,
This property is closed from 2 May 2020 to 1 October 2020 (dates subject to change).
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.
TRS Yucatan Hotel - Adults Only - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Step outside to unwind on the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At TRS Yucatan Hotel - Adults Only - All Inclusive, you can cool off in one of the 9 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 14 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 20 bars/lounges, A beach bar, and A poolside bar. Public spaces have free WiFi. This all-inclusive resort also offers outdoor tennis courts, a hot tub and a sauna. A complete renovation of TRS Yucatan Hotel - Adults Only - All Inclusive was completed in November 2017. Smoking is allowed in designated areas at this 5-star Kantenah resort.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
TRS Yucatan Hotel - Adults Only - All Inclusive offers 454 forms of air-conditioned accommodation with indoor private hot tubs and iPod docking stations. Rooms open to furnished balconies. Beds feature down comforters. A pillow menu is available. 42-inch Plasma televisions come with cable channels and DVD players. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include a shower, slippers, bidets and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and in-room massages can be requested.
El Jardin – Overlooking the garden, this fine-dining restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
El Dorado – Overlooking the garden, this steakhouse only serves dinner.
La Lola – This restaurant specialises in Spanish cuisine. Guests can enjoy drinks at the bar.
Royal Lobby Bar – On-site lobby lounge.
La Terraza Bar – On-site bar.
Late-night fare is available from 24-hour room service.
9 the outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach, outdoor tennis courts, a sauna and a fitness centre.
Guests aged under 18 years old are not allowed in the swimming pool or spa tub.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Zentropia has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna, a spa tub and Turkish bath/hammam.
Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector and a security system in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Intertek Cristal (third-party expert - Global) sanitisation guidelines.