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"The hotel is quite nice upon entering and it is in a great, peaceful location. My room was tidy when I checked in but upon closer inspection you notic ... " More

By a verified traveller on Fri 24 Jan 2020

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Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£59* Per night/room 23 May - 24 May

Executive Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Non Smoking (Canopy Bed)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Room, 2 Single Beds, Accessible, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Suite, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

The breakfast at Castle Inn Hotel, BW Signature Collection gets good marks from our customers. During your stay, you'll be within walking distance of Lake District Wildlife Park. Free WiFi in public areas, free self-parking and an indoor pool are available. Built in 1770, this 4-star hotel has 45 rooms over 2 floors. Each room includes amenities such as free WiFi and a flat-screen TV.

  • All accommodations offer 24-hour room service, flat-screen TVs and premium bedding
  • Free WiFi
  • Free self-parking
  • Enjoy drinks at the bar/lounge
  • English breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front-desk safe and meeting rooms
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Guests speak favourably about the location and the breakfast
  • 15 minutes by foot from Lake District Wildlife Park and a 2-minute drive from Bassenthwaite Lake

Castle Inn Hotel, BW Signature Collection ratings based on 7 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Castle Inn Hotel, BW Signature Collection

Everyone (5) Couples (2)
3 out of 5
The hotel is quite nice upon entering and it is in a great, peaceful location. My room was tidy when I checked in but upon closer inspection you notice several things that need improvement. The lampshades and even the wall over the bed were dusty. The curtains were dirty/stained. The mattress feels very old and used as it sags towards the middle of the bed so it's not comfortable with two people sleeping there. The bathroom was fine but it suffers from false advertising as the shower should be advertised as a dripper. Its very low pressure so you have to be under this micro waterfall for about 30 minutes in order to get properly washed. Additionally the fan in the bathroom didn't work. The floor creaks a bit and the room entrance door was hard to close due to being slanted in relation to the door frame. This can give the room a bit of a personality so I didn't really mind the floor and the door. What really disappointed me was the uncleanliness and the problems with the bed and the shower.

Posted by on 24 Jan 2020

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4 out of 5

Reasonably priced hotel near the lakes distillery

We booked this hotel due to it’s close proximity to the lakes distillery as we were booked on a tour there. We stayed for one night in an executive room. The room was well presented and clean. It was a good size & was adequate for our stay. It can be quite difficult to find a reasonably priced hotel to stay for one night on a weekend in the lakes, so this hotel was perfect.

Posted by , from wigan on 4 Sep 2018

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4 out of 5

Nice hotel with a beautiful garden with only 1 -

Hotel is very nice and staff who work in it are very nice and helpful people. The only thing that wasn't nice was the food in the restaurant. I won't recommend eating in there and instead finding somewhere else to eat. I would however stay in this hotel again.

Posted by on 17 Aug 2017

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3 out of 5

Picturesque views of surrounding Lake District

My mother uses a wheelchair quite a lot, but luckily can get out and walk, otherwise the conservatory would have been out of bounds, as would the attached bar area ( unless we had gone around the outside of the hotel). This should be made clear on the website. Also it was difficult to get through the doors whilst pushing a wheelchair, and there are stairs everywhere. Fine hotel if you are able bodied.

Posted by , from Washington. Tyne and Wear. on 24 Jul 2017

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3 out of 5

In the most beautiful area in the world , NO VIEW

Pros: It was an Hotel which doesn't stand out.
Cons: It does not inspire us to return , and the cost of Breakfast , you are Joking !
Location: Wonderful . The most beautiful place in the world.
Nothing sets this apart as special . You have asked for more . There is NOTHING WHICH SETS THE HOTEL APART . GOT IT?

Posted by , from Yorkshire on 17 Jul 2017

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3 out of 5

Disappointed

Room no kettle. Request booked single beds. Informed no staff to address concerns. Moved room to address concern. Request food at bar when requested to sign for food humiliated by staff member in front of guests stating I did not have the authorisation to access this further delay to check with reception left me disgusted when the problem was clearly reception not addressing the change of room due to inadequate facilities provided. Let down embarrassed. Did not make a fuss simply left.

Posted by , from Emsworth West Sussex on 23 May 2017

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1 out of 5

Disappointingly Dismayed

I was very much looking forward to this trip and this hotel was a complete let down. I did not sleep! Our room is out to the far side of the hotel and has d a front door with glass panels that let the light shine through straight onto your face. It was not well soundproofed as you can hear every rustle of the wind. Furthermore we were next to a room that created regular intermittent (but for significant and disturbing periods) noise - I think it was the boiler! We were disappointed as we approached the room after checking in - the first glance is of three laundry trolleys full of bags that lines the outer side of our room building. Ridiculous! We felt we had been shoved outside like unwanted dirty laundry because we did not book through their site! The jacuzzi was broken and we told it had been for some time but no one had come to repair it. If we had known about this we would not have booked as a jacuzzi, steam room and sauna were imperative as we are in the Lakes for a Sporting Event. Hence sleep and relaxation was important but not achieved when today is very important. The pool was not warm, the steam room was not working properly either. The welcome tray in the room was minimal - usually they are much more generous! The food was overpriced. We were duped as we booked thinking we had got breakfast included as was same price as on another website where I had originally found the hotel - however we were shocked on arrival that we had paid the same price and got less plus a terrible room and poor facilities. We opted not to pay extra and already have not achieved value for money. I am so upset at this. I expected better. It has ruined half our trip. To make matters worse - this room is so far away from the main bedrooms that wifi cannot reach!!! Our mobile reception was poor - non existent and the free wifi cannot be reached adequately. We are having to use our mobile dongle from home. Thank goodness we brought it!!! This room needs reviewing by a Best Western Site Manager and we have told customer services who are going to investigate. I would also suggest that the website pictures give the impression of being placed on the Lake - we'll that is far from the truth.

Posted by on 15 Apr 2014

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About the Castle Inn Hotel, BW Signature Collection

Location Bassenthwaite, Keswick, England CA12 4RG

Renovations + Closures

The following facilities or services will be unavailable from August 19 2021 to April 30 2022 (dates subject to change):

  • Daily housekeeping

Due to COVID-19, this property’s food and beverage options may be limited.

The following facilities are closed on Monday and Tuesday:

  • Restaurant

Property Features

As a guest of Castle Inn Hotel, BW Signature Collection, you'll find an indoor pool, an outdoor tennis court, a health club, and a sauna. A computer station is on site and WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. A terrace, an arcade/games room, and a garden are also featured at the business-friendly Castle Inn Hotel, BW Signature Collection. Self parking is free. This 4-star Keswick hotel is smoke free.

  • 45 guestrooms or units
  • 2 levels
  • Built in 1770
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Games room or arcade
  • Terrace
  • Garden
  • Outdoor picnic space
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Outdoor tennis courts - 1
  • Laundry facilities
  • Arcade/game room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Castle Inn Hotel, BW Signature Collection offers 45 accommodations with a safe and a hairdryer. Beds feature premium bedding. 32-inch Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include portable fans and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Electric kettle
  • Luxury bedding
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout curtains
  • Heating
  • Portable fan
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a English breakfast daily from 6:30 AM to 9:30 AM.

Castle Inn Tavern – This bar specialises in local and international cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor tennis court, an indoor pool, a health club and a sauna.

  • Golfing on site

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:30 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 11:30 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15.0 per day.
  • Cots (infant beds) are available for GBP 5.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Noise-free guestrooms cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards and cash. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless check-in and contactless check-out are available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 16.50 for adults and GBP 7.50 for children (approximately)
  • Early check-in fee: GBP 30 (subject to availability)
  • Late check-out fee: GBP 30 (subject to availability)
  • Crib (infant bed) fee: GBP 5.0 per night
  • Rollaway bed fee: GBP 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus Castle Inn Hotel Keswick
  • Castle Inn Hotel BW Signature Collection Best Western Keswick
  • Best Western Plus Castle Keswick
  • Best Western Plus Lake District Keswick Castle
  • Bassenthwaite Best Western
  • Best Western Plus Castle Hotel Bassenthwaite
  • Best Western Keswick
  • Best Western Castle Hotel
  • Best Western Bassenthwaite
  • Best Western Plus Lake District Keswick Castle Inn Hotel
  • Castle Inn Hotel BW Signature Collection Best Western
  • Castle BW Signature Collection Best Western Keswick
  • Castle BW Signature Collection Best Western
  • BW Signature Collection Keswi
  • Hotel, Bw Signature Collection
  • Castle Inn Hotel BW Signature Collection
  • Castle Inn Hotel, BW Signature Collection Hotel
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.