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 Keswick •1 Room
 Keswick • 1 Room
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Castle Inn Hotel, BW Signature Collection

4-star property
Bassenthwaite, Keswick, England 020 3788 4841
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3.0 out of 5
See all 7 ebookers Reviews

"The hotel is quite nice upon entering and it is in a great, peaceful location. My room was tidy when I checked in but upon closer inspection you notic ... " More

By a verified traveller on Fri 24 Jan 2020

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Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£66* Per night/room 21 Apr - 22 Apr

Executive Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Non Smoking (Canopy Bed)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Room, 2 Single Beds, Accessible, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Suite, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Castle Inn Hotel, BW Signature Collection. During your stay, you'll be within walking distance of Lake District Wildlife Park. Free WiFi in public areas, free self-parking and an indoor pool are available.

  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, meeting rooms and conference space
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • 15 minutes by foot from Lake District Wildlife Park and a 2-minute drive from Bassenthwaite Lake
  • Pets welcome for a fee

Castle Inn Hotel, BW Signature Collection ratings based on 7 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Castle Inn Hotel, BW Signature Collection

Everyone (5) Couples (2)
3 out of 5
The hotel is quite nice upon entering and it is in a great, peaceful location. My room was tidy when I checked in but upon closer inspection you notice several things that need improvement. The lampshades and even the wall over the bed were dusty. The curtains were dirty/stained. The mattress feels very old and used as it sags towards the middle of the bed so it's not comfortable with two people sleeping there. The bathroom was fine but it suffers from false advertising as the shower should be advertised as a dripper. Its very low pressure so you have to be under this micro waterfall for about 30 minutes in order to get properly washed. Additionally the fan in the bathroom didn't work. The floor creaks a bit and the room entrance door was hard to close due to being slanted in relation to the door frame. This can give the room a bit of a personality so I didn't really mind the floor and the door. What really disappointed me was the uncleanliness and the problems with the bed and the shower.

Posted by on 24 Jan 2020

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4 out of 5

Reasonably priced hotel near the lakes distillery

We booked this hotel due to it’s close proximity to the lakes distillery as we were booked on a tour there. We stayed for one night in an executive room. The room was well presented and clean. It was a good size & was adequate for our stay. It can be quite difficult to find a reasonably priced hotel to stay for one night on a weekend in the lakes, so this hotel was perfect.

Posted by , from wigan on 4 Sep 2018

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4 out of 5

Nice hotel with a beautiful garden with only 1 -

Hotel is very nice and staff who work in it are very nice and helpful people. The only thing that wasn't nice was the food in the restaurant. I won't recommend eating in there and instead finding somewhere else to eat. I would however stay in this hotel again.

Posted by on 17 Aug 2017

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3 out of 5

Picturesque views of surrounding Lake District

My mother uses a wheelchair quite a lot, but luckily can get out and walk, otherwise the conservatory would have been out of bounds, as would the attached bar area ( unless we had gone around the outside of the hotel). This should be made clear on the website. Also it was difficult to get through the doors whilst pushing a wheelchair, and there are stairs everywhere. Fine hotel if you are able bodied.

Posted by , from Washington. Tyne and Wear. on 24 Jul 2017

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3 out of 5

In the most beautiful area in the world , NO VIEW

Pros: It was an Hotel which doesn't stand out.
Cons: It does not inspire us to return , and the cost of Breakfast , you are Joking !
Location: Wonderful . The most beautiful place in the world.
Nothing sets this apart as special . You have asked for more . There is NOTHING WHICH SETS THE HOTEL APART . GOT IT?

Posted by , from Yorkshire on 17 Jul 2017

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3 out of 5

Disappointed

Room no kettle. Request booked single beds. Informed no staff to address concerns. Moved room to address concern. Request food at bar when requested to sign for food humiliated by staff member in front of guests stating I did not have the authorisation to access this further delay to check with reception left me disgusted when the problem was clearly reception not addressing the change of room due to inadequate facilities provided. Let down embarrassed. Did not make a fuss simply left.

Posted by , from Emsworth West Sussex on 23 May 2017

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1 out of 5

Disappointingly Dismayed

I was very much looking forward to this trip and this hotel was a complete let down. I did not sleep! Our room is out to the far side of the hotel and has d a front door with glass panels that let the light shine through straight onto your face. It was not well soundproofed as you can hear every rustle of the wind. Furthermore we were next to a room that created regular intermittent (but for significant and disturbing periods) noise - I think it was the boiler! We were disappointed as we approached the room after checking in - the first glance is of three laundry trolleys full of bags that lines the outer side of our room building. Ridiculous! We felt we had been shoved outside like unwanted dirty laundry because we did not book through their site! The jacuzzi was broken and we told it had been for some time but no one had come to repair it. If we had known about this we would not have booked as a jacuzzi, steam room and sauna were imperative as we are in the Lakes for a Sporting Event. Hence sleep and relaxation was important but not achieved when today is very important. The pool was not warm, the steam room was not working properly either. The welcome tray in the room was minimal - usually they are much more generous! The food was overpriced. We were duped as we booked thinking we had got breakfast included as was same price as on another website where I had originally found the hotel - however we were shocked on arrival that we had paid the same price and got less plus a terrible room and poor facilities. We opted not to pay extra and already have not achieved value for money. I am so upset at this. I expected better. It has ruined half our trip. To make matters worse - this room is so far away from the main bedrooms that wifi cannot reach!!! Our mobile reception was poor - non existent and the free wifi cannot be reached adequately. We are having to use our mobile dongle from home. Thank goodness we brought it!!! This room needs reviewing by a Best Western Site Manager and we have told customer services who are going to investigate. I would also suggest that the website pictures give the impression of being placed on the Lake - we'll that is far from the truth.

Posted by on 15 Apr 2014

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About the Castle Inn Hotel, BW Signature Collection

Location Bassenthwaite, Keswick, England CA12 4RG

Renovations + Closures

The following facilities are closed on Monday and Tuesday:

  • Restaurant

Property Features

As a guest of Castle Inn Hotel, BW Signature Collection, you'll find an indoor pool, an outdoor tennis court, a health club, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A terrace, vending machine, and an arcade/games room are also featured at Castle Inn Hotel, BW Signature Collection. Self parking is free. This 4-star Keswick hotel is smoke free.

  • 45 guestrooms or units
  • 2 levels
  • Conference rooms
  • Built in 1770
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Games room or arcade
  • Terrace
  • Garden
  • Outdoor picnic space
  • Computer for guest use
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Outdoor tennis courts - 1
  • Laundry facilities
  • Arcade/game room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Castle Inn Hotel, BW Signature Collection offers 45 accommodations with a safe and a hairdryer. Beds feature premium bedding. 32-inch flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and portable fans. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Electric kettle
  • Luxury bedding
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout curtains
  • Heating
  • Portable fan
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a English breakfast daily from 7:00 AM to 10:00 AM.

Castle Inn Hotel, BW Signature Collection has a restaurant on site.

Castle Inn Tavern – This bar specialises in local and international cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor tennis court and a health club are featured at the hotel. In addition to an indoor pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Horse riding nearby
  • Bicycle rentals nearby
  • Miniature golf on site
  • Golfing on site
  • Mountain climbing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15.0 per day.
  • Cots (infant beds) are available for GBP 5.0 per night.

Pet Policy

  • Pets: GBP 30 per accommodation, per dayService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Noise-free guestrooms cannot be guaranteed

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. Noise-free guestrooms cannot be guaranteed. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 12 for adults and from GBP 7.50 for children
  • Pet fee: GBP 30 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in fee: GBP 30 (subject to availability)
  • Late check-out fee: GBP 30 (subject to availability)
  • Crib (infant bed) fee: GBP 5.0 per night
  • Rollaway bed fee: GBP 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus Castle Inn Hotel Keswick
  • Castle Inn Hotel BW Signature Collection Best Western Keswick
  • Best Western Plus Castle Keswick
  • Best Western Plus Lake District Keswick Castle
  • Bassenthwaite Best Western
  • Best Western Plus Castle Hotel Bassenthwaite
  • Best Western Keswick
  • Best Western Castle Hotel
  • Best Western Bassenthwaite
  • Best Western Plus Lake District Keswick Castle Inn Hotel
  • Castle Inn Hotel BW Signature Collection Best Western
  • Castle BW Signature Collection Best Western Keswick
  • Castle BW Signature Collection Best Western
  • BW Signature Collection Keswi
  • Hotel, Bw Signature Collection
  • Castle Inn Hotel BW Signature Collection
  • Castle Inn Hotel, BW Signature Collection Hotel
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.