17 Jul 2018 by Guest Relations Manager
Dear Sir/Madam, Thank you for your stay with us. We refer to your posting of July 4th which we wish to comment. We firstly wish to apologies for any inconvenience of the unsatisfactory service from the reception staff. We are taking your complaint seriously. All clients are expected to receive the quality service that Mada Hotels is renowned for. With regard to our design of rooms, our design caters for a swinging door in the bath room which does allow for an extent of privacy.We are surprised you were disappointed with the swimming pool. The Hunters Lodge pool is one of the property’s key features which has received complements from many of our clients. All our rooms have solar hot water facilities with an electric backup for heating and your comment of less hot water is a surprise. Rest assured we have taken note and will see if there was a different problem. Thank you for taking the time to post your comments and we look forward to seeing you again at Hunters Lodge.
There's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include A bar/lounge and A poolside bar. Free breakfast is served daily. WiFi is free in public spaces. Business amenities include a business centre and a meeting room. An outdoor pool, a terrace, and tour or ticket assistance are also featured at the business-friendly Hunters Lodge - Kiboko. Free self parking is available. This 3.5-star Kiboko hotel is smoke free.
Available in some public areas: Free WiFi
Free self parking
Hunters Lodge - Kiboko offers 62 accommodations with a safe and complimentary bottles of water. Rooms open to balconies or patios. Televisions come with cable channels. Bathrooms include a shower. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include coffee/tea makers and a ceiling fan. Housekeeping is provided on a daily basis.
Guests are served a free English breakfast daily from 7 AM to 10:30 AM.
On-site venue – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner.
24-hour room service is available.
Recreational amenities at the hotel include an outdoor pool.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Special check-in instructions:
The front desk is open daily from 10:00 AM - 8:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 10:00 AM - 8:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards, debit cards and cash
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts Visa, Mastercard, debit cards and cash. Social distancing measures are in place.