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3.8 out of 5

"I don't understand how this place got 4.2 review from other travelers. My stay was okay, but the place is essentially a little bit dirty, worn out joi ... " More

By a verified traveller on Sun 14 Jan 2018

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Business Double Room, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max
£64* Per night/room 15 Oct - 16 Oct

Superior Suite

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Suite, Mountain View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Business Twin Room, City View

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 2 Max

Hotel Description

With your stay at 2000 HOTEL Downtown Kigali, you're connected to a shopping centre and just a quick walk from Union Trade Center. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.

  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy international cuisine while dining at Bamboo
  • Services include babysitting, supervised childcare and dry cleaning/laundry
  • On-site recreation includes a gym and a playground
  • Within a 15-minute walk of Union Trade Center and Ntarama Church
  • Free airport shuttle service

2000 HOTEL Downtown Kigali ratings based on 4 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for 2000 HOTEL Downtown Kigali

Everyone (4)
3 out of 5

Conveniently located dirty hotel

Pros: The gym was essentially a treadmill and a stepper, and that's why it was always empty when I went there..
Cons: Renovation?
Location: Kigali is a safe place to walk and Rwandan people are super friendly. You can breeze around downtown from this place easily.
I don't understand how this place got 4.2 review from other travelers. My stay was okay, but the place is essentially a little bit dirty, worn out joint in an apartment building type setting at the centre of Kigali. It is owned by the Chinese, which is good if you like to eat Chinese, but they don't really know how to cook much else. Overall okay stay, but I won't be staying there again.

Posted by , from Helsinki on 14 Jan 2018

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Comment from Hotel Management

17 Jan 2018 by Jose

Dear Toni thank you for taking your time to comment your stay on 2000 Hotel Downtown Kigali we are very sorry for your stay was not comfortable regarding on your comment only the location was walkable which is good and the peaple super friendly.we are very sorry for the little dirty you found we are working hard to fix that issue and of course for the gym we assure you that next time your stay will be unforgettable

3 out of 5
Nice stay in a clean but basic hotel. Good for short stay. Hotel staff were pleasant and the airport shuttle service a real bonus.

Posted by , from UK on 26 Dec 2017

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Comment from Hotel Management

26 Dec 2017 by Sandra

Dear Osi, Thank you very much for the positive reviews, your comments are extremely helpful, we strive every day to make the customers unforgettable, we are very happy that we have did it for you . we trust to have the pleasure of welcoming you again and wish you an excellent time to come, sincerely Sandra

5 out of 5
Le personnel très sympathiques et aidants. La proximité dans le centre de Kigali. La grandeur des chambres.

Posted by on 24 Oct 2019

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Comment from Hotel Management

24 Oct 2019 by r

Cher client, Merci beaucoup d’avoir choisi le 2000 Hotel comme lieu de résidence de choix lors de votre récente visite au Rwanda et d’avoir pris le temps de rédiger une critique aussi élogieuse de notre propriété et de nos services. Nous sommes vraiment honorés et ravis d’apprendre que vous avez apprécié votre séjour. Le personnel était sympathique et serviable. Il se trouve au centre-ville et la taille de la salle est parfaite. La direction ne manquera pas de partager vos commentaires encourageants avec toute l’équipe . Merci encore une fois de partager votre merveilleuse expérience et nous nous engageons à continuer à offrir le meilleur de l'hospitalité et du service des hôtels 2000. Cordialement paterne service de réservation

4 out of 5

Un petit morceau de Chine au centre de Kigali

Ce n'est pas le luxe tapageur, mais une grande chambre propre avec un wifi rapide et fiable au centre de Kigali, que demander d'autre? Et puis si vous aimez la Chine, c'est juste parfait, jusqu'au restaurant qui a une très belle carte. Une mention spéciale pour l'amabilité du personnel.

Posted by , from Bourg en Lavaux on 15 Oct 2016

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Comment from Hotel Management

1 Jan 2017 by

Cher Thierry. Nous espérons néanmoins que cela vous aidera dans vos recherches. Nous espérons néanmoins que cela vous aidera dans vos recherches. Original en anglais Language Weaver Notez cette traduction: Merci pour votre évaluation Mauvaise Bonne Lilian

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi and wired Internet. You'll find a business centre on site. A fitness centre, tour or ticket assistance, and an arcade/games room are also featured at the family-friendly 2000 HOTEL Downtown Kigali. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available. Smoking is allowed in designated areas at this 4-star Kigali hotel.

  • 1 building
  • 105 guestrooms or units
  • 13 levels
  • Built in 2015
  • Buffet breakfast (free)
  • Deli
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Separate dining area
  • Fridge


Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet


Free self parking


  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

2000 HOTEL Downtown Kigali offers 105 accommodations with minibars and a safe. This accommodation offers separate dining areas and includes dining tables. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and bidets. This Kigali hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Dining room
  • Sitting area
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Fridge
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Fan
  • Ensuite bathroom
  • Wardrobe or cupboard
  • Toothbrush and toothpaste
  • Desk chair

Food & Drink

Guests are served a free buffet breakfast daily from 7 AM to 10 AM.

Bamboo – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site

Spa Services

  • Facial treatments
  • Manicures and pedicures


If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Wheelchair accessible (may have limitations)
  • In-room accessibility (in select rooms)

Hotel Policies


  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

2000 HOTEL Downtown Kigali offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser. Contactless check-in is available. Each guest room is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 11
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Gap period enforced between guest stays - 24 hours


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Air conditioning is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • 2000 HOTEL Kigali
  • 2000 Kigali
  • 2000 HOTEL
  • 2000 Downtown Kigali
  • 2000 Downtown Kigali Kigali
  • 2000 HOTEL Downtown Kigali Hotel
  • 2000 HOTEL Downtown Kigali Kigali
  • 2000 HOTEL Downtown Kigali Hotel Kigali

You should know

  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.