26 Mar 2018 by Jolly
Dear James, Thank you for taking your time to share your review from your recent stay. We regret to learn that your stay was not to your expectation and apologize for the issue you encountered with hot water as there was a technical malfunction in the past few days which has been fixed. Regarding the facility, we are planning a refurbishment that will allow us offer improved services especially the rooms. Nonetheless, the hotel has beautiful greenery, open space that allows one to take in good fresh air, one of the biggest swimming pools in town and breathtaking views over the hills of Kigali. In the interim, please know that your feedback is very valuable to us. Looking forward to hosting you on your next visit to Rwanda. Warm Regards,
16 May 2017 by Denis Wollner
Dear Anonymous , Thank you for taking time to share your review and for choosing to stay with us. We are glad to hear you enjoyed your stay and most importantly scenery and history. In regards the sound, we are delighted to inform you that we are planning a hotel refurbishment that will allow us to offer new and improved services such as renovated rooms. We are looking forward to welcoming you back to our hotel on your next visit. Warm Regards,
Hôtel Des Mille Collines offers its guests an outdoor pool, an outdoor tennis court, and a fitness centre. There are 3 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges, A poolside bar, and A bar/lounge. Free breakfast is available daily. WiFi is free in public spaces. You'll find a 24-hour business centre on site. Spa services, a terrace, and tour or ticket assistance are also featured at the business-friendly Hôtel Des Mille Collines. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 4-star Kigali hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Hôtel Des Mille Collines offers 112 forms of air-conditioned accommodation which are accessible via exterior corridors, and features a safe and complimentary bottles of water. This accommodation offers separate sitting areas. Beds feature Egyptian cotton sheets, down comforters and premium bedding. 25-inch Plasma televisions come with digital channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board and hairdryers can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Guests are served a free buffet breakfast daily.
Panorama Restaurant – This restaurant serves breakfast and dinner.
La Piscine – This tapas bar serves brunch, lunch and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.
Recreational amenities at the hotel include an outdoor tennis court, an outdoor pool and a fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include facials and body treatments.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser. Each guest room is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.