29 Oct 2019 by Aoife
Dear Madam, Thank you for your latest review on your stay.It is unfortunate that you were not happy with you Superior Room given for your trip. I have checked our diary to review all our rooms and correctly we did not have any Single Rooms left available for your walking trip (this was also made aware to you when you contacted us via telephone prior to your arrival). We do not wish to have any guest unhappy however if the only room available on a Bank Holiday Weekend was a Twin/Double Superior Room we cannot charge a Single guest rate for a Twin/Double Room allowance. I am sorry you did not like our Breakfast as it was specifically homemade for you. We do try our very best with each guest and if a large Superior Room with a homemade breakfast individually addressed for you was not to your satisfaction we sincerely apologise again. Regards Aoife O'Shea Proprietor
As a guest of Castle Lodge, you'll find a terrace, tour or ticket assistance, and multilingual staff. Public spaces have free WiFi. The business-friendly Castle Lodge also features a garden, concierge services, and laundry facilities. Free self parking is available. This 3-star Killarney hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Castle Lodge offers 24 forms of accommodation with coffee/tea makers and a hairdryer. This Killarney hotel provides complimentary wireless Internet access. Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy a full breakfast daily from 8 AM to 9:30 AM.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Special check-in instructions:
The front desk is open daily from 7 AM - 9 PM.
If you are planning to arrive after 8 PM, please contact the property in advance using the information on the booking confirmation.
The front desk at this property is open daily from 7 AM - 9 PM.
Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property does not have a Ireland Tourist Board rating. For the benefit of our customers, we have provided a rating based on our ratings system.