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"Noisiest hotel stayed in can hear everything in other rooms and dinning room. Bed really uncomfy woke up aching and bad back. Staff over stretched. R ... " More

By a verified traveller on Mon 05 Dec 2016

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Hotel Description

Our customers tell us that they can't get enough of the overall property condition at Dower House Hotel & Spa, Sure Hotel Collection by Best Western. During your stay, you're just a quick walk from Knaresborough Castle. Free WiFi in public areas, a full-service spa and an indoor pool are available. This 3-star hotel has 29 rooms over 2 floors. Enjoy your stay with amenities like free WiFi and a flat-screen TV in each room.

  • All rooms offer 24-hour room service, flat-screen TVs and DVD players
  • Free WiFi
  • Drinking and dining options include a restaurant, a coffee shop and a bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Treat yourself to facials, body treatments or manicures and pedicures at Imagine
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests have great things to say about the overall condition of the property and the local sightseeing
  • 12 minutes by car from Harrogate Convention Centre and 12 minutes from Turkish Baths and Health Spa
  • Pets welcome for a fee (restrictions apply)

Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£69* Per night/room 23 Aug - 24 Aug

Superior Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Standard Room, 1 Single Bed, Non Smoking

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Dower House Hotel & Spa, Sure Hotel Collection by Best Western ratings based on 4 verified reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Dower House Hotel & Spa, Sure Hotel Collection by Best Western

Everyone (3) Couples (1)
2 out of 5
Needs updating. There was a massive fan making Noise all night long

Posted by on 6 Feb 2019

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2 out of 5

Already slated this place on trip advisor

So noisy and staff didn’t seem to care or even apologize after multiple phone calls. Was hoping for relaxing weekend and regret booking this place. Food menu uninspiring. Not impressed

Posted by , from london on 15 Jan 2018

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3 out of 5

On paper hotel has everything.

Noisiest hotel stayed in can hear everything in other rooms and dinning room. Bed really uncomfy woke up aching and bad back. Staff over stretched. Room over the function room so disco so loud you can even hear tv. Put guests not attending in other rooms. Stayed out of the room as much as possible. Too small too noisy and not worth the money we paid. Breakfast good. Clean. Staff trying but over stretched doing multiple jobs so you get a brisk service.

Posted by on 5 Dec 2016

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5 out of 5

quick stopover

Amazing room, clean and really nice bathroom. Staff very helpful, walking distance from town.

Posted by on 21 May 2015

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About the Dower House Hotel & Spa, Sure Hotel Collection by Best Western

Location Bond End, Knaresborough, England HG5 9AL

Renovations + Closures

The following facilities will be closed from 01 August 2020 to 31 August 2020 (dates subject to change):

  • Sauna

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Dower House Hotel & Spa, Sure Hotel Collection by Best Western offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A hot tub, a sauna, and a terrace are also featured at the business-friendly Dower House Hotel & Spa, Sure Hotel Collection by Best Western. Parking is available for a fee. This 3-star Knaresborough hotel is smoke free.

  • 29 guestrooms or units
  • 2 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Leeds (LBA-Leeds Bradford) (24.1 km / 15 mi)
  • Train station: Knaresborough Station (0.4 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Dower House Hotel & Spa, Sure Hotel Collection by Best Western offers 29 forms of accommodation with DVD players and coffee/tea makers. Each accommodation is individually decorated. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Knaresborough hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered once per stay and an iron/ironing board can be requested. Housekeeping is provided on a limited basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • DVD player
  • Coffee maker
  • Shower and tub combination
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (once per stay)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Ensuite bathroom
  • Unique decor

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7 AM to 9:30 AM.

Storm – This restaurant serves breakfast, lunch and dinner.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Spa Services

Imagine has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

  • Number of treatment rooms 4
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:00 PM

Special check-in instructions:

There is no front desk at this property. This property doesn't offer after-hours check-in. To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and key retrieval information. Guests can access their accommodation through a private entrance.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

This property does not have a front desk. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and key retrieval information. Guests can access their accommodation through a private entrance.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 10.0 per stay.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 10.00 per pet, per night, plus a deposit of GBP 10.00 per day
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve on-site parking

This property advises that guest safety measures are currently in place

Personal protective equipment, including masks, will be available to guests

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests

Contactless check-in and contactless check-out are available

Individually wrapped food options are available for breakfast

Each guestroom is kept vacant for a minimum of 24 hours between bookings

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve on-site parking. This property advises that guest safety measures are currently in place.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Private entrance
  • Social distancing measures are in place
  • Contactless check-in is available
  • No lifts
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guests' stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 10.95 for adults and GBP 7.50 for children (approximately)
  • Self-parking fee: GBP 2 per stay
  • Pet deposit: GBP 10.00 per day
  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Dower House Hotel Knaresborough
  • Best Western Dower House Hotel
  • Best Western Dower House Knaresborough
  • Best Western Dower House
  • Best Western Dower Hotel
  • BEST WESTERN Dower House Hotel & Spa Knaresborough, Yorkshire
  • Knaresborough Best Western
  • Best Western Knaresborough
  • Dower House Hotel Spa Sure Hotel Collection by Best Western

You should know

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.