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"The hotel had double booked and had no room for us when we arrived. They sent us to the local Ibis hotel, which was not what we had booked or paid for ... " More

By a verified traveller on Wed 27 Dec 2017

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Hotel Description

Our customers tell us that they can't get enough of the overall value at Sidra Pristine Hotel & Portico Halls. During your stay, you'll be connected to the convention centre and within walking distance of Centre Square Mall. You'll find features such as free WiFi in public areas and free valet parking, plus an outdoor pool. Built in 2017, this 3-star hotel has 64 rooms over 3 floors. All rooms offer free WiFi and fireplaces.

  • Air-conditioned rooms with fireplaces, LED TVs and room service (during limited hours)
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine while dining at Eatopia
  • Continental breakfast served daily for a fee
  • Extended parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club
  • Guests have good things to say about the accommodation for the cleanliness and spaciousness
  • 2.2 mi (3.5 km) from Durbar Hall Art Gallery and 2.6 mi (4.2 km) from Bolgatty Palace
  • Airport and local-area shuttle service available for a fee

Standard Double or Twin Room, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
£27* Per night/room 4 Aug - 5 Aug

Standard Double or Twin Room, 1 Bedroom, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Room, 2 Bedrooms, Balcony

Bed Count 1 King Bed Maximum Occupancy 7 Max

Sidra Pristine Hotel & Portico Halls ratings based on 2 verified reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Sidra Pristine Hotel & Portico Halls

Everyone (2)
1 out of 5

Absolutely shocking service

Booked into this hotel for 8 days. Location of the hotel is nothing special. Not much around. Taxi and Uber drivers struggle to find it for some reason even though it’s clearly marked on the street. Upon checking in we were told we had been given an upgrade to a room with a balcony. The balcony basically overlooked a whole lot of rubbish and waste on the neighbouring property. Not what I could call an upgrade! When we got to the room we immediately noticed there was no fridge in the room. This is a problem because I am diabetic and need my insulin to be kept cool so a fridge in the room is a must. The next morning we asked the hotel if they have one and the manager told us that there is a charge of 200 rupees per day to use the fridge! Couldn’t believe it as I have stayed in worse hotels/motels than this one all over the world and even the most crappy cheap accommodation usually provides a fridge in the room as standard. Especially in hot countries. We explained to the manager the situation and advised why we needed it. We didn’t care about keeping drinks cool, we needed it for Insulin. A valid medical reason! The manager said the best he could do was to charge us 100 rupees per day instead of 200. Absolutely absurd we thought! We requested that they give the fridge for free to us but the manager refused. We argued that all basic hotels worse than this include a fridge in the room rate, yet Sidra does not and want to make more money off us by charging for it. The manager

Posted by , from UK on 4 Jan 2018

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3 out of 5

Double Booked

Pros: Modern, clean.
Cons: They could learn to respect bookings they have accepted.
Location: In a backstreet with a couple of small shops, and near the North Ernakulam railway station, but a bit away from the action on the waterfront & M.G. Rd
The hotel had double booked and had no room for us when we arrived. They sent us to the local Ibis hotel, which was not what we had booked or paid for. The duty manager told us there was a wedding party that had not reserved enough rooms so they had none to spare, and that they had also suffered a computer glitch involving bookings. They are clearly not competent at taking bookings, which is one of the core tasks a hotel should be able to do. They also chose to offer rooms to people who had not booked because they were part of a large and lucrative party, and sent a family who had booked a room months in advance to a mediocre chain hotel across town.

Posted by , from Norfolk, UK on 27 Dec 2017

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About the Sidra Pristine Hotel & Portico Halls

Location No. 65/4496 Sivarama Menon Road, Kochi, Kerala 682018

Property Features

Sidra Pristine Hotel & Portico Halls offers its guests an outdoor pool, a health club, and a kids' pool. There's a restaurant on site. You'll find a business centre on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 6000 square feet (557 square metres) and includes conference centres. A rooftop terrace, tour or ticket assistance, and multilingual staff are also featured at the family-friendly Sidra Pristine Hotel & Portico Halls. An area shuttle within 2.00 km and an airport shuttle (available 24 hours) are available for a fee. Free self parking and valet parking are available. A complete renovation of Sidra Pristine Hotel & Portico Halls was completed in May 2017. Smoking is allowed in designated areas at this 3-star Kochi hotel.

  • 64 guestrooms or units
  • 3 levels
  • 6000 sq ft of conference space
  • 557 sq. m of conference space
  • Built in 2017
  • Dining venue
  • Terrace on the roof
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Locker space

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • In-room childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking , Free valet parking

Transport

  • Airport: Cochin (COK-Cochin Intl.) (27.7 km / 17.2 mi)
  • Train station: Cochin Ernakulam North Station (1.8 km / 1.1 mi)
  • Metro station: Lissie Metro Station (0.6 km / 0.4 mi)
  • Property shuttles: Airport shuttle and area shuttle within 2.00 km available for a surcharge
  • Parking: Free valet parking and self parking; extended parking available for a surcharge

Room Amenities

Sidra Pristine Hotel & Portico Halls offers 64 forms of air-conditioned accommodation with fireplaces and a safe. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. 32-inch LED televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. This Kochi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Fireplace
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 7:30 AM to 10:30 AM.

Eatopia – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for INR 750.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • One child stays free
  • Staffed front desk

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: INR 350 per person (approximately)
  • Airport shuttle fee: INR 2000 per vehicle (one way)
  • Extended parking fee: INR 200 per day
  • Rollaway bed fee: INR 750.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sidra Pristine Hotel Portico Halls Cochin
  • Sidra Pristine Hotel Portico Halls
  • Sidra Pristine Portico Halls Cochin
  • Sidra Pristine Hotel Portico Halls Kochi
  • Sidra Pristine Hotel Portico Halls
  • Sidra Pristine Portico Halls Kochi
  • Sidra Pristine Portico Halls
  • Kochi Sidra Pristine Hotel & Portico Halls Hotel
  • Hotel Sidra Pristine Hotel & Portico Halls
  • Sidra Pristine Hotel & Portico Halls Kochi
  • Hotel Sidra Pristine Hotel & Portico Halls Kochi
  • Sidra Pristine Portico Halls
  • Sidra Pristine & Portico Halls
  • Sidra Pristine Hotel & Portico Halls Hotel
  • Sidra Pristine Hotel & Portico Halls Kochi
  • Sidra Pristine Hotel & Portico Halls Hotel Kochi

You should know

  • Sidra Pristine Hotel & Portico Halls offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Sidra Pristine Hotel & Portico Halls.
  • Set meals are served in guestrooms only (no menus or public dining).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.