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Hotel Description

The comfortable rooms at Neptune Hotels Resort, Convention Centre & Spa get good marks from our customers. During your stay, you'll be connected to the convention centre and within walking distance of Lido Waterpark. Enjoy features like free breakfast, free WiFi in public areas and free self-parking. Built in 1991, this 5-star hotel has 569 rooms over 2 floors. Enjoy your stay with amenities like free WiFi and a balcony/patio in each room.

  • Air-conditioned rooms with balconies or patios, satellite TV and fridges
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy international cuisine with ocean views at Proteas, one of the property's 4 restaurants and 8 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the indoor and 4 outdoor pools
  • Treat yourself to reflexology, Ayurvedic treatments or detox wraps at Neptune Spa
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes 4 outdoor tennis courts, a fitness centre and a steam room
  • Guests have good things to say about the accommodation for the overall comfort and nice bathrooms
  • Just a 3-minute drive from Lido Waterpark and 13 minutes from Tigaki Beach

Presidential Suite, Sea View (Meltemi)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Executive Apartment

Bed Count 1 Double Bed Maximum Occupancy 5 Max

Deluxe Twin Room

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Superior Apartment

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Executive Apartment, 2 Bedrooms, Beachfront

Bed Count 2 Single Beds Maximum Occupancy 5 Max

Twin Room, Sea View

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Neptune Hotels Resort, Convention Centre & Spa ratings based on 30 verified reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Neptune Hotels Resort, Convention Centre & Spa

Everyone (18) Couples (7) Family (2) Friends (1) Other (1)
5 out of 5
Wir waren schon zum vierten Mal hier. Alles stimmt bestens.

Posted by on 27 Sep 2019

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Comment from Hotel Management

28 Sep 2019 by Natalie M.

Dear traveler, We highly appreciate the opinion of our esteemed repeater guests and we would like to thank you for providing us with yours. We are happy to read that you enjoyed everything during your 4th stay at Neptune Hotels Resort, Convention Centre & Spa and we hope to be able to welcome you back during a future visit. Until then, we wish you all the best! With kind regards, Neptune Hotels

5 out of 5
Auch an 5 Sternen gemessen, war das Gebotene überzeugend. Gute Lage, grosses Areal, kein Gerangel um Plätze, angenehme Gäste, super Buffet etc...

Posted by on 13 Sep 2019

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Comment from Hotel Management

17 Sep 2019 by Natalie M.

Dear traveler, Warm greetings from Neptune Hotels Resort Convention Centre & Spa and we would like to thank you for taking the time to review your recent stay. We always aim to please all our guests and are more than happy to read that you enjoyed the location and the extensive buffet we offer at our restaurant. Once again, thank you for your kind feedback and we hope to have the opportunity to welcome you back during a future visit. Until then, we wish you all the best! Best Regards, Neptune Hotels

5 out of 5
Direkt am Meer gelegen und sehr gut gegessen. Die Infrastruktur lässt keine Wünsche übrig.

Posted by on 11 Sep 2019

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Comment from Hotel Management

11 Sep 2019 by Natalie M.

Dear traveler, We would like to thank you for taking the time to write us your kind feedback. It is a great satisfaction for all of us to hear that you were so satisfied with everything! We hope to have the opportunity to welcome you again at Neptune Hotels Resort, Convention Centre & Spa and until then, we wish you all the best. Yours sincerely, Neptune Hotels Kos

5 out of 5
Sehr gepflegte, weitläufige Anlage. Viele Sportmöglichkeiten.

Posted by on 8 Sep 2019

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Comment from Hotel Management

9 Sep 2019 by Natalie

Dear traveler, We would like to thank you for taking the time to review your recent stay at Neptune Hotels Resort, Convention Centre & Spa. We are happy to read that you enjoyed your stay and especially the sport facilities we have to offer. Once again, thank you for your kind feedback and we would love to welcome you back again in the near future. Until then, we wish you all the best. With kind regards, Neptune Hotels

5 out of 5

Posted by on 4 Aug 2019

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Comment from Hotel Management

5 Aug 2019 by Natalie M.

Dear traveler, It was an absolute pleasure to have you here with us and we would like to thank you for rating your recent visit at our Hotel so high. We would love to welcome you back again in the near future. Until then, we wish you all the best! With kind regards, Neptune Hotels

5 out of 5
Uns hat alles gefallen. Insbesondere, dass man nicht den Eindruck hatte, sich in einem grossen Hotel zu befinden

Posted by on 2 Aug 2019

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Comment from Hotel Management

5 Aug 2019 by Natalie M.

Dear traveler, Thank you for taking the time to review your recent stay at Neptune Hotels Resort, Convention Centre & Spa. We’re happy to hear that we were able to create a private atmosphere, although our hotel is so big, and we would like to thank you for rating us so high. We hope to have the opportunity to welcome you back in the near future and until then, we wish you all the best. Best Regards, Neptune Hotels

5 out of 5

Posted by on 9 Jul 2019

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Comment from Hotel Management

11 Jul 2019 by Natalie M.

Thanks for staying with us. We appreciate your positive feedback!

5 out of 5
Die Unterkunft ist sehr schön, gepflegt, grosszügig und fast Alles ist neu. Das Essen ist frisch, von guter Qualität, reichhalit und vielfältig. Auch das Wassersport,- und Freizeitangebot, ist gross und nur zu empfehlen. Das Personal ist sehr freundlich und zuvorkommend. Nur mit der Zimmerreinigung, wird es leider nicht so genau genommen,was sehr schade ist. Ansonsten, kann ich das Hotel nur weiter emfehlen.

Posted by on 30 Jun 2019

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Comment from Hotel Management

8 Jul 2019 by Natalie M.

Dear traveler, Thank you for your review and comments further to your recent stay in Neptune Hotels Resort, Convention Centre & Spa. We are delighted that you were happy with your stay here in the hotel. We really appreciate your feedback and we would like to thank you for highlighting the spacious accommodation, the quality of the food, the activities we offer and the friendliness of our staff. As our hotel is known for its cleanliness, it is disappointing to hear that we could not convince you with regards to your room cleaning. We hope you mentioned this to the Reception in order for us to improve our services where possible. We hope to have the opportunity to welcome you again at Neptune Hotels Resort, Convention Centre & Spa and until then, we wish you all the best. With kind regards, Neptune Hotels

5 out of 5
Sehr schöne, saubere Anlage. Viele Möglichkeiten für Aktivitäten. Gute, preiswerte Restaurants...

Posted by on 3 Jun 2019

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Comment from Hotel Management

4 Jun 2019 by Natalie M.

Dear traveler, Thank you so very much for taking the time to review your recent stay at Neptune Hotels Resort, Convention Centre & Spa. We are pleased to hear that you enjoyed your stay here and we hope to have the opportunity to welcome you again. Until then we wish you all the best. Best regards, Neptune Hotels Kos

5 out of 5
Die Ruhe, die Weite, das 50 Meter Pool, die Grosszügigkeit u Freundlichkeit des Personals, die Auswahl am Buffet

Posted by on 2 Jun 2019

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Comment from Hotel Management

4 Jun 2019 by Natalie M.

Dear traveler, Warm greetings from Neptune Hotels Resort, Convention Centre & Spa and we would like to thank you for choosing our Resort for your recent holidays. It is very nice to hear that you appreciated different parts of the Resort. Rest assure that your positive comments will be passed on to the rest of the team. We hope to have the opportunity to welcome you again. Best regards, Neptune Hotels

About the Neptune Hotels Resort, Convention Centre & Spa

Location Mastichari, Kos, 853 02

Property Features

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Neptune Hotels Resort, Convention Centre & Spa, you can cool off in one of the 4 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This luxury hotel also offers a complimentary water park, a free kid's club and a kids' pool. Free self parking is available. Smoking is allowed in designated areas at this 5-star Kos hotel.

  • 569 guestrooms or units
  • 2 levels
  • 37 buildings
  • 4 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • 1775 sq. m of conference space
  • Built in 1991
  • Buffet breakfast (free)
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Locker space

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools -4
  • Indoor pool
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts -4
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Fridge

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Kos (KGS-Kos Island Intl.) (10.5 km / 6.5 mi)
  • Parking: Free self parking

Room Amenities

Neptune Hotels Resort, Convention Centre & Spa offers 569 forms of air-conditioned accommodation with a safe and coffee/tea makers. Rooms open to balconies or patios. Satellite televisions are provided. Bathrooms include a complimentary bathrobe, complimentary slippers, complimentary toiletries and a hairdryer. This Kos hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Private balcony or patio
  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Fridge
  • Coffee maker
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served a free buffet breakfast daily from 7:30 AM to 10 AM.

Proteas – Overlooking the ocean and pool, this fine-dining restaurant specialises in international cuisine and only serves dinner.

Taverna – This poolside restaurant specialises in Greek cuisine and serves lunch and dinner.

Osteria – Overlooking the ocean and garden, this restaurant specialises in Italian cuisine and serves lunch and dinner.

Main Restaurant – This poolside restaurant specialises in international cuisine and serves breakfast and dinner.

Room service (during limited hours) is available.

Nearby Activities

Outdoor tennis courts and a complimentary water park with waterslides are featured at the hotel. 4 the outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a spa tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Miniature golf on site
  • Hiking/biking trails on site
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Archery on site
  • Windsurfing on site
  • Mountain biking on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Racquetball/squash on site
  • Rowing or canoeing on site
  • Sailing on site
  • Fitness classes on site
  • Basketball on site
  • Bicycle rentals on site
  • Scooter/moped rentals nearby

Spa Services

Neptune Spa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 11
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • No rollaway/extra beds available
  • Property Registry Number – 1143K015A0333100
  • Cash or credit card deposit required

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: EUR 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Neptune Convention Centre
  • Neptune Convention Centre Kos
  • Neptune Hotels Resort
  • Neptune Hotels Resort Convention
  • Neptune Hotels Resort Convention Centre
  • Neptune Hotels Resort Convention Centre Kos
  • Neptune Hotels Convention Centre Kos
  • Neptune Hotels Convention Centre
  • Neptune Hotels Resort, Convention Centre & Spa Kos
  • Neptune Hotels Resort, Convention Centre & Spa Hotel
  • Neptune Hotels Resort, Convention Centre & Spa Hotel Kos

You should know

  • Onsite cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.