22 Jun 2019 by Communications Executive
Dear Guest, Thank you for chossing Mercure Kota Kinabalu City Centre as your preferred hotel during your recent visit to Kota Kinabalu. We truly appreciate your comments and hope to see you again demonstrating our improvements. Sincerely, The Mercure Team
4 Jun 2019 by Communications Executive
Dear Guest, Thank you for staying with Mercure Kota Kinabalu City Centre. We are truly greatful for your feedback and hope to serve you better on your next visit. Sincerely, The Mercure Team
Due to COVID-19, this property’s food and beverage options may be limited.
Mercure Kota Kinabalu City Centre offers its guests an outdoor pool and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. A business centre and a meeting room are available. The eco-friendly Mercure Kota Kinabalu City Centre also features tour or ticket assistance, concierge services, and laundry facilities. Parking is available for a fee. This 4-star Kota Kinabalu hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Mercure Kota Kinabalu City Centre offers 310 forms of air-conditioned accommodation with minibars and a safe. Flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Fratini's – This restaurant specialises in Italian cuisine and serves lunch and dinner. A children's menu is available.
Mou Passant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Compass – On-site rooftop bar. Happy hour is offered.
24-hour room service is available.
Recreational amenities at the hotel include an outdoor pool and a fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) and ALLSAFE (Accor Hotels) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has signed the UNESCO Sustainable Tourism Pledge.