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3.7 out of 5

"Superbly clean hotel. Brilliant breakfast buffet. Typical big brand hotel, hugely reliable but overall lacks individual personality. " More

By a verified traveller on Wed 19 Jun 2019

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Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
£40* Per night/room 5 May - 6 May

Suite, 3 Bedrooms

Bed Count 3 Full Beds Maximum Occupancy 5 Max

Superior Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Single Beds, View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us they enjoy Mercure Kota Kinabalu City Centre's good location. During your stay, you're just a quick walk from Suria Sabah Shopping Mall. Free WiFi in public areas, 2 restaurants and 2 bars are available.

  • Free WiFi
  • Enjoy Italian cuisine at Fratini's, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a gym
  • Steps from Jesselton Point Ferry Terminal and 8 minutes on foot from Suria Sabah Shopping Mall

Mercure Kota Kinabalu City Centre ratings based on 3 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Mercure Kota Kinabalu City Centre

Everyone (2) Couples (1)
4 out of 5
Superbly clean hotel. Brilliant breakfast buffet. Typical big brand hotel, hugely reliable but overall lacks individual personality.

Posted by on 19 Jun 2019

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Comment from Hotel Management

22 Jun 2019 by Communications Executive

Dear Guest, Thank you for chossing Mercure Kota Kinabalu City Centre as your preferred hotel during your recent visit to Kota Kinabalu. We truly appreciate your comments and hope to see you again demonstrating our improvements. Sincerely, The Mercure Team

4 out of 5

Posted by on 3 Jun 2019

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Comment from Hotel Management

4 Jun 2019 by Communications Executive

Dear Guest, Thank you for staying with Mercure Kota Kinabalu City Centre. We are truly greatful for your feedback and hope to serve you better on your next visit. Sincerely, The Mercure Team

3 out of 5

Posted by on 27 Jun 2023

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Property Features

Mercure Kota Kinabalu City Centre offers its guests an indoor pool, an outdoor pool, and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. The business-friendly Mercure Kota Kinabalu City Centre also features dry cleaning/laundry services, 24-hour room service, and a porter. This 4-star Kota Kinabalu hotel is smoke free.

  • 226 guestrooms or units
  • 25 levels
  • 2 dining venues
  • 2 bars or lounges
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Wedding services available
  • Bellhop
  • No smoking on site
  • Coffee shop
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Tanjung Aru Station (6.2 km / 3.9 mi)

Room Amenities

Mercure Kota Kinabalu City Centre offers 226 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, slippers, bidets and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Fratini's – This restaurant specialises in Italian cuisine and serves lunch and dinner. A children's menu is available.

Mou Passant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Compass – On-site rooftop bar. Happy hour is offered.

24-hour room service is available.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • No lift (single level property)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets and service animals are not allowed at Mercure Kota Kinabalu City Centre

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No on-site parking is available. This property accepts Visa, Mastercard, American Express and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • UnionPay
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 15
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 65 for adults and from MYR 32.5 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Kota Kinabalu City Centre Opening September 2016 Hotel
  • Mercure Opening September 2016 Hotel
  • Mercure Kota Kinabalu City Centre Opening September 2016
  • Mercure Opening September 2016
  • Mercure Kota Kinabalu City Centre Opening November 2016 Hotel
  • Mercure Opening November 2016 Hotel
  • Mercure Kota Kinabalu City Centre Opening November 2016
  • Mercure Opening November 2016
  • Mercure Kota Kinabalu City Centre Opening April 2017 Hotel
  • Mercure Opening April 2017 Hotel
  • Mercure Kota Kinabalu City Centre Opening April 2017
  • Mercure Opening April 2017
  • Mercure Kota Kinabalu City Centre Hotel
  • Mercure Kota Kinabalu City Centre (Opening December 2017)
  • Mercure Kota Kinabalu City Centre (Opening April 2017)
  • Mercure Kota Kinabalu City Centre (Opening November 2016)
  • Mercure Kota Kinabalu City Centre (opening March 2016)
  • Mercure Kota Kinabalu City Centre (Opening October 2016)
  • Mercure Kota Kinabalu City Centre (Opening September 2016)
  • Mercure Kota Kinabalu City Centre (opening June 2016)
  • Mercure Kota Kinabalu City
  • Mercure Kota Kinabalu City
  • Mercure Kota Kinabalu City Centre Hotel
  • Mercure Kota Kinabalu City Centre Kota Kinabalu
  • Mercure Kota Kinabalu City Centre Hotel Kota Kinabalu

You should know

  • Pool access available from 7:00 AM to 8:00 PM
  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.