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Hotel Description

The spacious rooms at Promenade Hotel Kota Kinabalu get good marks from our customers. During your stay, you're just a quick walk from Imago Shopping Mall. Free WiFi in public areas, 2 restaurants and 2 coffee shops/cafés are available. This 4-star hotel has 436 rooms over 12 floors. All rooms offer free WiFi and free stocked minibars.

  • Air-conditioned rooms with free minibar items, 24-hour room service and LCD TVs
  • Free WiFi
  • Enjoy fusion cuisine with pool views at Promenade Cafe, one of the property's 2 restaurants
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre
  • Guests speak favourably about the overall condition of the property and the size of the guestrooms
  • Within a 10-minute walk of Imago Shopping Mall and Anjung Samudera
  • Airport pick-up shuttle service available for a fee

Superior Double or Twin Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
£48* Per night/room 15 Apr - 16 Apr

Promenade Deluxe single use with Club Lounge Access

Bed Count 1 Double Bed Maximum Occupancy 1 Max

Junior Suite Single Use

Bed Count 1 King Bed Maximum Occupancy 1 Max

Superior Double or Twin Room (Room Only)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Double Room Single Use

Bed Count 1 King Bed Maximum Occupancy 1 Max

Deluxe Double Room Single Use

Bed Count 1 King Bed Maximum Occupancy 1 Max

Promenade Hotel Kota Kinabalu ratings based on 2 verified reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Promenade Hotel Kota Kinabalu

Everyone (2)
2 out of 5

Pay a bit extra and stay at the Hyatt or Hilton

The hotel starts off very impressive with a massive opulent lobby but it goes down hill from there. The room was ok and nice powerful shower but cleaning was clearly minimal with collections of dust in places and I am not sure when the carpet was last hoovered as loads of bits. Maintenance work being done in the corridor meant banging at 8.45am each morning. The most disappointing bit was the swimming pool and area. Pool towels were often ripped and marked. To access the pool you had to go down a grungy fire escape and then restaurant outside buffet area. The pool was dirty, sunbeds dirty and some the plastic split with no mattress padding. The whole pool area needs some serious attention and cleaning plus you get the occasional whiff of sewerage from the gully out on the road. The Hyatt and Hilton are about £20 more a night, I would recommend splashing the cash and get something way better.

Posted by , from Bristol on 25 May 2018

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Comment from Hotel Management

28 Jun 2018 by Group Director of Sales & Marketing

Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your goodself. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We hope for another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

2 out of 5

Älteres Hotel in der Nähe der Waterfront. Die Korridore und Zimmer sind mit schmutzigen, stinkenden Teppichen belegt. Auch eine Nachreinigung brachte nichts; der Schmutz lag immer noch überall herum. Das Hotel wird von vielen asiatische Reisegruppen besucht die sich sehr laut verhielten. Das Morgenbuffett wie auch das Personal war ok. Hotel kann nicht empfohlen werden.

Posted by , from Schweiz on 3 Jan 2018

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Property Features

Promenade Hotel Kota Kinabalu offers its guests an outdoor pool, a fitness centre, and a kids' pool. There are 2 restaurants and 2 coffee shops/cafés, as well as a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite business centre. Event space at this hotel measures 8396 square feet (780 square metres) and includes conference rooms. The business-friendly Promenade Hotel Kota Kinabalu also features tour or ticket assistance, concierge services, and complimentary newspapers in the lobby. A shuttle from the airport to the hotel (available on request) is available for a fee. Parking is available for a fee. This 4-star Kota Kinabalu hotel is smoke free.

  • 436 guestrooms or units
  • 12 levels
  • 2 dining venues
  • 2 coffee shops
  • 8396 sq ft of conference space
  • 780 sq. m of conference space
  • Bar or lounge
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Kota Kinabalu (BKI-Kota Kinabalu Intl.) (8.1 km / 5 mi)
  • Train station: Tanjung Aru Station (4 km / 2.5 mi)
  • Property shuttles: Airport pick-up
  • Parking: Self parking available for a surcharge

Room Amenities

Promenade Hotel Kota Kinabalu offers 436 forms of air-conditioned accommodation with free minibar items and a safe. LCD televisions come with satellite channels. Bathrooms include bidets, complimentary toiletries and hairdryers. This Kota Kinabalu hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Electric kettle
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Promenade Cafe – Overlooking the pool, this buffet restaurant specialises in fusion cuisine and serves breakfast, lunch and dinner.

Dynasty Restaurant – This restaurant specialises in Asian cuisine and serves lunch and dinner. Open daily.

Lobby Lounge – This bar specialises in fusion cuisine and only serves light fare. Happy hour is offered. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Airport shuttle service is available on request from 7 AM to 10 PM. Fees may apply. Contact the property in advance to make arrangements.

Airport shuttle service is offered on request from 7 AM to 10 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 105.0 per day.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Promenade Hotel Kota Kinabalu

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cots (infant beds) available
  • No pets or service animals allowed
  • UnionPay
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 50 for adults and MYR 25 for children (approximately)
  • Airport shuttle fee: MYR 50 per vehicle
  • Self-parking fee: MYR 4 per day
  • Rollaway bed fee: MYR 105.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Promenade
  • Promenade Hotel
  • Promenade Hotel Kota Kinabalu
  • Promenade Kota Kinabalu
  • Promenade Hotel Kota Kinabalu, Sabah
  • Promenade Kota Kinabalu
  • Promenade Hotel Kota Kinabalu Hotel
  • Promenade Hotel Kota Kinabalu Kota Kinabalu
  • Promenade Hotel Kota Kinabalu Hotel Kota Kinabalu

You should know

  • Promenade Hotel Kota Kinabalu offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.