28 Jun 2018 by Group Director of Sales & Marketing
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your goodself. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We hope for another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
Promenade Hotel Kota Kinabalu offers its guests an outdoor pool, a fitness centre, and a kids' pool. There are 2 restaurants and 2 coffee shops/cafés, as well as a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite business centre. Event space at this hotel measures 8396 square feet (780 square metres) and includes conference rooms. The business-friendly Promenade Hotel Kota Kinabalu also features tour or ticket assistance, concierge services, and complimentary newspapers in the lobby. A shuttle from the airport to the hotel (available on request) is available for a fee. Parking is available for a fee. This 4-star Kota Kinabalu hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Promenade Hotel Kota Kinabalu offers 436 forms of air-conditioned accommodation with free minibar items and a safe. LCD televisions come with satellite channels. Bathrooms include bidets, complimentary toiletries and hairdryers. This Kota Kinabalu hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
Promenade Cafe – Overlooking the pool, this buffet restaurant specialises in fusion cuisine and serves breakfast, lunch and dinner.
Dynasty Restaurant – This restaurant specialises in Asian cuisine and serves lunch and dinner. Open daily.
Lobby Lounge – This bar specialises in fusion cuisine and only serves light fare. Happy hour is offered. Open daily.
24-hour room service is available.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
Airport shuttle service is available on request from 7 AM to 10 PM. Fees may apply. Contact the property in advance to make arrangements.
Airport shuttle service is offered on request from 7 AM to 10 PM. Fees may apply. Please make arrangements in advance by contacting the property.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.