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"Sufficient if slightly underwhelming for a stay within Poring Hot Spring & Nature Reserve " More

By a verified traveller on Wed 19 Jun 2019

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Serindit Hostel with 1 Bunk Bed

Bed Count room.options.bedSize.BunkBed.Singular Maximum Occupancy 2 Max
£43* Per night/room 10 Jul - 11 Jul

Serindit Hostel with 2 Bunk Beds

Bed Count room.options.bedSize.BunkBed Maximum Occupancy 4 Max

Premier Room (River Lodge)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room (Kelicap Twin Share)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Palm Villa

Bed Count 1 King Bed Maximum Occupancy 6 Max

Premier Room (Jungle Lodge)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Sutera Sanctuary Lodges at Poring Hot Springs. During your stay, you're just a quick walk from Mount Kinabalu National Park. You'll find features such as an outdoor pool, a restaurant and a bar.

  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include a gift shop
  • On-site recreation includes hot springs and hiking/biking trails
  • Guests have good things to say about the accommodation for the overall comfort and nice bathrooms
  • Steps from Mount Kinabalu National Park and Poring Hot Spring

Sutera Sanctuary Lodges at Poring Hot Springs ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Sutera Sanctuary Lodges at Poring Hot Springs

Couples (1)
3 out of 5
Sufficient if slightly underwhelming for a stay within Poring Hot Spring & Nature Reserve

Posted by on 19 Jun 2019

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About the Sutera Sanctuary Lodges at Poring Hot Springs

Location Poring Hot Spring, Ranau, Sabah 89300

Property Features

Sutera Sanctuary Lodges at Poring Hot Springs offers its guests hot springs, an outdoor pool, and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Sutera Sanctuary Lodges at Poring Hot Springs also features gift shops/news stands, a garden, and a picnic area. This 3-star Ranau guest house is smoke free.

  • 4 guestrooms or units
  • Front desk (24 hours)
  • Garden
  • Outdoor picnic space
  • Gift shop
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Children's pool
  • Number of living rooms
  • Separate dining area

Room Amenities

Sutera Sanctuary Lodges at Poring Hot Springs offers 4 air-conditioned accommodations with complimentary slippers and free toiletries. This accommodation offers separate living rooms. 20-inch Flat-screen televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

  • Dining room
  • Living room
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hairdryer available
  • Slippers
  • Toiletries (free)
  • Iron and ironing board available
  • Air conditioning
  • Ceiling fan

Food & Drink

Rainforest Restaurant – This restaurant serves breakfast, lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Hiking/biking trails on site
  • Hot springs on site
  • Golfing nearby

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 8 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Sutera Sanctuary Lodges at Poring Hot Springs

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • No cots (infant beds) available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Hot Poring
  • Hot Spring Poring
  • Poring Hot
  • Sutera Sanctuary Lodges Poring Hot Springs Ranau
  • Poring Hot Spring House Ranau
  • Poring Hot Spring Ranau
  • Poring Spring
  • Sutera Sanctuary Lodges Poring Hot Springs
  • Sutera Sanctuary Poring Hot Springs Ranau
  • Sutera Sanctuary Poring Hot Springs
  • Sutera ctuary Poring Hot Spri
  • Sutera Sanctuary Lodges at Poring Hot Springs Ranau
  • Sutera Sanctuary Lodges at Poring Hot Springs Guesthouse
  • Sutera Sanctuary Lodges at Poring Hot Springs Guesthouse Ranau

You should know

  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.