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4.3 out of 5

"Beautiful room, great area, but the buffet is expensive and not fabulous " More

By a verified traveller on Sun 16 Oct 2016

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Hotel Description

Our customers tell us that they enjoy the pool at The Pacific Sutera Hotel. During your stay, you'll be connected to the convention centre and just a quick walk from Sutera Harbour. Features include free WiFi in public areas, free self-parking and a free area shuttle. Built in 1999, this 5-star hotel has 500 rooms over 12 floors. Free WiFi and deep-soaking bathtubs are available in all rooms.

  • Air-conditioned rooms with memory foam beds, deep-soaking bathtubs and 24-hour room service
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy Chinese cuisine with garden views at Silk Garden, one of the property's 2 restaurants
  • Buffet breakfast offered for a fee
  • Take a swim in the 3 outdoor pools
  • Treat yourself to massages, facials or manicures and pedicures at Body Senses By Mandara
  • Services include babysitting, a kids' club and dry cleaning/laundry
  • On-site recreation includes a private beach, a golf course and 3 outdoor tennis courts
  • Guests have good things to say about the accommodation for the cleanliness and spaciousness
  • Just a 5-minute walk from Sutera Harbour and a 5-minute drive from Sabah State Mosque
  • Free local-area shuttle service

Family Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Pacific Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Sea View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Pacific Club Golf View (Malaysia, Singapore, and Brunei Residents Only)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Pacific Executive Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Pacific Sutera Hotel ratings based on 3 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Pacific Sutera Hotel

Everyone (1) Couples (2)
5 out of 5

Superb hotel

Pros: The area
Cons: Buffet too expensive and not great
Beautiful room, great area, but the buffet is expensive and not fabulous

Posted by on 16 Oct 2016

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4 out of 5

rentouttavat viisi päivää

Hotelli ei ehkä hintatasoltaan sovi kaikkien matkakassaan puhuttaessa aasiassa yöpymisestä. Halusimme rauhallisen paikan kaikilla palveluilla muutamaksi päiväksi kohtuuhintaan (tarjouksilla). Ruoka hotellin ravintoloissa on todella hyvää niin monipuolisella aamupalalla kuin muillakin aterioilla. Allasalue todella hieno ja allasbaarien drinkit ja pienet välipala ateriat todella hyviä. Hotellin vieressä on oma satama josta korvausta vastaan pääsee saarihyppelyille ja otettua retkiä jos haluaa. Henkilökunta todella ystävällistä ja englannikkielen taitoista, jota ei voi sanoa kaikista kaupungin hotelleista. Ainoat miinukset hotellin hieman sivussa oleminen ja uimakelvoton ranta (ainakin meidän siellä ollessa.

Posted by on 6 Feb 2016

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4 out of 5

nice place to stay

The hotel was nice and it met our expectations for the stay.

Posted by on 30 Jan 2016

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Property Features

Simply walk outside to feel the sun on your face at the white sand beach. Summer fun is a breeze at The Pacific Sutera Hotel, where you can play a round of golf at the golf course, cool off in one of the 3 the outdoor swimming pools and enjoy a treatment at the full-service spa. There are 2 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include A swim-up bar and A bar/lounge. Public spaces have free WiFi and wired Internet. This luxury hotel also offers a kids' pool, outdoor tennis courts and a fitness centre. Self parking is free. Smoking is allowed in designated areas at this 5-star Kota Kinabalu hotel.

  • 1 building
  • 500 guestrooms or units
  • 12 levels
  • 2 dining venues
  • Built in 1999
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • On private beach
  • Number of outdoor pools -3
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts -3
  • Indoor tennis courts -3
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet


Free self parking


  • Airport: Kota Kinabalu (BKI-Kota Kinabalu Intl.) (7.2 km / 4.5 mi)
  • Train station: Tanjung Aru Station (2.8 km / 1.8 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free self parking

Room Amenities

The Pacific Sutera Hotel offers 500 forms of accommodation with minibars and a safe. Beds feature memory foam mattresses. LCD televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Memory foam beds
  • Deep-soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Silk Garden – Overlooking the garden, this restaurant specialises in Chinese cuisine and serves lunch and dinner.

Cafe Boleh – This restaurant serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open 24 hours.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 3 outdoor tennis courts and 3 indoor tennis courts. 3 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Racquetball/squash on site
  • Golf driving range on site
  • Golf lessons on site
  • Golfing on site
  • Snorkelling nearby
  • Tennis lessons on site
  • Volleyball on site
  • Scuba diving nearby

Spa Services

Body Senses By Mandara has massage/treatment rooms. Services include facials and manicures and pedicures. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy.

  • Sauna in spa
  • Spa tub in spa
  • Manicures and pedicures
  • Facial treatments
  • Aromatherapy treatments
  • Massages


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies


  • Check-in time starts at 2 PM
  • Check-in time ends at midnight


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 165.0 per day.

Pet Policy

  • Pets and service animals are not allowed at The Pacific Sutera Hotel


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • UnionPay
  • No pets or service animals allowed
  • Debit cards


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 64.10 for adults and MYR 32.10 for children (approximately)
  • Rollaway bed fee: MYR 165.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Pacific Sutera
  • Pacific Sutera
  • Pacific Sutera Hotel
  • Pacific Sutera Hotel Kota Kinabalu
  • Pacific Sutera Kota Kinabalu
  • Sutera Hotel
  • Sutera Pacific
  • Sutera Pacific Hotel
  • The Pacific Sutera Hotel Hotel
  • The Pacific Sutera Hotel Kota Kinabalu
  • The Pacific Sutera Hotel Hotel Kota Kinabalu

You should know

  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.