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Reviews

4.6 / 5Wonderful
2,040 reviews

Your dates need to occur after 2020-01-21. Try updating your dates to see prices for your trip.

    4.6

    Wonderful

    5 - Excellent
    1,394
    4 - Good
    511
    3 - Okay
    81
    2 - Mediocre
    31
    1 - Poor
    23
    4.7
    Cleanliness
    4.6
    Service and Staff
    4.5
    Amenities
    4.5
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    It was as we expected, having stayed in other Shangrila hotels in other countries. From checking in through checking out, excellent service. The breakfast buffet was very good.

    Stayed 1 night in Jan 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Service and room are excellent. Swimming pool was rather small.

    Stayed 3 nights in Jan 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Top class in every way and good value. Staff gave faultless service.

    Stayed 3 nights in Jan 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Relax, enjoy so much !

    Stayed 1 night in Dec 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Exceptional service and comfortable stay

    Hotel was what we expected, outstanding amenities, comfort and service. Health spa with steam room and sauna were great! Turn-down service and housekeeping were very responsive to requests. One porter in particular, Rolly, really stood out by providing exceptional service on our last day. He waited with us the entire time in the rain to make sure we and our baggage made it onto the Airport Express safely. He was warm and welcoming and bid us farewell with a smile and well wishes. Traveling as a lesbian couple, staff aren’t always as friendly and kind. Thank you Rolly for the wonderful last impression of SL!

    Stayed 3 nights in Dec 2019

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