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4.3 out of 5

"Excellent place to stay. Within 20 minute walk of the Main Square etc and only about 10 minutes from the Jewish quarter with a good choice of places t ... " More

By a verified traveller on Sat 30 Nov 2019

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Standard Double Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
£63* Per night/room 9 Oct - 10 Oct

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Business Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Business Double Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the breakfast at Galaxy Hotel. During your stay, you'll be connected to a shopping centre and just a quick walk from Galeria Kazimierz. Enjoy features like free WiFi in public areas, plus a full-service spa and an indoor pool.

  • Free WiFi
  • Enjoy international cuisine while dining at Andromeda
  • Buffet breakfast served daily for a fee
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Indulge with manicures and pedicures, body wraps or Thai massages at the spa
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests have great things to say about the overall condition of the property and the breakfast
  • Steps from Galeria Kazimierz and 10 minutes on foot from Cracovia Business Center
  • Airport, train station pick-up and casino shuttle service available for a fee

Galaxy Hotel ratings based on 40 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Galaxy Hotel

Everyone (22) Couples (10) Family (1)
1 out of 5

Posted by on 10 Jan 2020

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Comment from Hotel Management

11 Jan 2020 by Michał Kociarz

We will be appreciate for more information!

5 out of 5
Excellent place to stay. Within 20 minute walk of the Main Square etc and only about 10 minutes from the Jewish quarter with a good choice of places to eat and drink. Lovely modern and comfortable hotel with excellent choice at breakfast. Friendly and helpful staff.

Posted by on 30 Nov 2019

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Comment from Hotel Management

2 Dec 2019 by Michał Kociarz

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Posted by on 24 Jun 2019

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Comment from Hotel Management

25 Jun 2019 by Michał Kociarz

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Lovely hotel very friendly staff most of them spoke very good English. They made us feel very welcome. Breakfast was excellent. Everything you could want.

Posted by on 4 Feb 2019

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Comment from Hotel Management

9 Feb 2019 by Michał Kociarz

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Great hotel with very friendly staff. For example i was unwell and the staff all assisted me

Posted by on 31 Jan 2019

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Comment from Hotel Management

2 Feb 2019 by Michał Kociarz

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Just back from krakow. Quick check in staff pleasant and helpful. I emailed them before hand to say it was my partners birthday and when we went up to the room there was fruit and a note to wish him a happy birthday. Room was clean and comfortable. Good location only thing is there's a tram line nearby but you get used to that. On checking out we received a jar of bath salts which I thought was a nice touch. I would definitely recommend the Galaxy hotel.

Posted by , from scotland on 6 Apr 2018

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Comment from Hotel Management

12 Apr 2018 by Galaxy Hotel Front Office Shift Leader

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Krakow over Easter not geared up for tourists 95% of everything closed Struggled to buy a drink and hundreds of people with nothing to do Trips fully booked months ago If not on a trip there’s nothing

Posted by on 3 Apr 2018

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Comment from Hotel Management

12 Apr 2018 by Galaxy Hotel Front Office Shift Leader

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Lovely modern hotel with excellent pool, sauna etc

Pros: clean and with good pool area
Cons: Maybe some music in the lounge area
Location: Not too far from main square if you don't mind a walk though tram service is meant to be excellent .
lovely short break in Krakow. Enjoyed wandering around the city and the salt mine trip was really good.

Posted by , from livingston on 19 Jan 2018

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Comment from Hotel Management

23 Jan 2018 by Anna Wilkońska | Front Office Shift Leader

Thank you very much for your opinion and your stay in Galaxy Hotel! Hope to welcome you again in Kraków!

4 out of 5
Pieni kylpylä, saunan lämpö hyvä ja höyrysauna ajoittain polttavan kuuma. Vesiautomaatti olisi hyvä lisä myös kylpylän puolelle, nyt vain vastaanoton vieressä ja sekin muutaman kerran tyhjä. Aamiainen hyvä.

Posted by on 22 Oct 2019

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Comment from Hotel Management

23 Oct 2019 by Michał Kociarz

Thanks for staying with us. We appreciate your feedback!

4 out of 5

Posted by on 20 Oct 2019

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Comment from Hotel Management

23 Oct 2019 by Michał Kociarz

Thanks for staying with us. We appreciate your feedback!

Property Features

Galaxy Hotel offers its guests a full-service spa, an indoor pool, and a spa tub. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business centre and a limo/town car service are available. Event space at this hotel measures 4844 square feet (450 square metres) and includes conference centres. A kids' pool, a 24-hour fitness centre, and a sauna are also featured at the family-friendly Galaxy Hotel. An airport shuttle (available 24 hours) and a theme park shuttle are available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Kraków hotel.

  • 1 building
  • 205 guestrooms or units
  • 6 levels
  • 4844 sq ft of conference space
  • 450 sq. m of conference space
  • Built in 2011
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Fridge

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Train station: Kraków Główny Station (3.5 km / 2.2 mi)
  • Property shuttles: Airport shuttle, train station pick-up, theme park shuttle, casino shuttle, and shopping centre shuttle
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Galaxy Hotel offers 205 accommodations with laptop-compatible safes and complimentary bottles of water. Pillowtop beds feature down duvets. 32-inch LCD televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Kraków hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on request.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Fridge
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Bath or shower
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Andromeda – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

Children aged under 12 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Ecotours on site
  • Rafting nearby
  • Ecotours nearby
  • Golfing nearby
  • Segway rental/tour nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Scooter/moped rentals nearby

Spa Services

The on-site spa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

  • Number of treatment rooms 11
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Steam room in spa
  • Thai massage
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 5:30 AM
  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Galaxy Hotel offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for PLN 100.0 per night.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast and lunch.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Smoke detector
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free: Maximum age 6
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Children stay free
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Online penalty collection
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: PLN 50 for adults and PLN 25 for children (approximately)
  • Airport shuttle fee: PLN 110 per vehicle (one-way)
  • Self-parking fee: PLN 60 per day
  • Rollaway bed fee: PLN 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Galaxy Hotel Krakow
  • Galaxy Krakow
  • Hotel Galaxy
  • Galaxy Hotel Hotel
  • Galaxy Hotel Kraków
  • Galaxy Hotel Hotel Kraków

You should know

  • Pool access available from 8:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.