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Holiday Inn Krakow City Centre, an IHG Hotel

5-star property
Wielopole 4, Kraków, Lesser Poland 020 3788 4841
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4.2 out of 5
Very good!
See all 33 ebookers Reviews

"Professional with a real attention ton to detail and customer service. " More

By a verified traveller on Tue 08 Oct 2019

Points Of Interest

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Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max
£72* Per night/room 19 Feb - 20 Feb

Suite, 1 Bedroom, Terrace

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Krakow City Centre, an IHG Hotel. During your stay, you're just a quick walk from Planty Park. Features include free WiFi in public areas, plus 2 restaurants and a gym. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Enjoy a bite to eat at one of the 2 restaurants
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests really like the accommodation for the overall comfort and spaciousness
  • Within a 10-minute walk of St. Mary's Basilica and Cloth Hall
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Holiday Inn Krakow City Centre, an IHG Hotel ratings based on 33 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Krakow City Centre, an IHG Hotel

Everyone (6) Couples (18) Business (1) Family (4) Friends (3) Other (1)
5 out of 5

Posted by on 19 Feb 2020

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5 out of 5
Professional with a real attention ton to detail and customer service.

Posted by on 8 Oct 2019

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4 out of 5

Posted by on 25 Mar 2019

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4 out of 5
Great location. Very clean. Friendly staff. Perfect service. Rich breakfast. I will surely reserve at this hotel for future visit to Krakow.

Posted by on 25 Mar 2019

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5 out of 5

Great city break

Really good hotel helpful staff.krakow lovely city the square has lots going on. So reasonable to eat and drink here. Will definitely recommend.

Posted by on 8 Dec 2015

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5 out of 5

Lovely city break

Fantastic hotel in a great location. Staff were all very pleasant and helpful. Lots to do in this lovely city. Definitely should be on everyone's 'to do' list!

Posted by on 22 Jul 2015

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5 out of 5

Fab city break hotel

Situated in good location for the centre where its a easy walk to restaurants. The bar area is a little impersonal and really not inviting

Posted by on 21 Mar 2015

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4 out of 5

Perfect location

We stayed in the Holiday Inn for four nights. It's location could not have been better, five minutes walk from the old market square, plenty of restaurants nearby. Rooms were comfortable and staff efficient and cleanliness was excellent throughout the hotel. Refurbishment was taking place while we were there. While disruption was kept to a minimum there was work going on in the reception area and the general appearance of the foyer was unfinished. The bar was not open and a temporary bar operated in a section of the restaurant. It would have been better had we been advised of the refurbishment before our arrival. We enjoyed our stay we did not eat in the hotel as we were out and about with a huge variety of restaurants to choose from.

Posted by on 7 Jun 2013

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3 out of 5

Cold & Noisy

We were a party of 3 and were given a double room with a single bed put right next to the double as there was nowhere else for it to go. The room was freezing cold and the heating did not work. We complained and reception sent someone up, who said leave it half an hour and it will get warm. We went out for a couple of hours and the room was still freezing. Again we complained and again they said to leave it to warm up. We ended up staying in the room that night, but not getting much sleep because of the cold, and then getting woken very early by the building work going on in the hotel. We aksed them to move us to another room in the morning - we did get a free breakfast from them, but please note we had to ask for it!

Posted by on 8 Apr 2013

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4 out of 5

Great location

The Holiday Inn Krakow City Centre is approx a 15 min taxi ride away costing approx 89 zloty. Taxis are metered so no need to haggle. The taxi driver will no doubt point out various buildings of interest along the way adding to the journey. The hotel is in a great location, approx 250m from the main square and approx a 10 min walk to the Jewish quarter. Both areas have an abundance of bars and restaurants all with great atmosphere. The hotel staff are very friendly and helpful, nothing being too much trouble for them. The room I had on the third floor was huge with also a big bathroom. Both room and bathroom were clean, the room being comfortable heating wise and the bed and bedding clean and comfy. There was a large flat screen tv available and a well stocked mini bar. Complimentary bottles of water replaced daily was a nice gesture. The complientary bathroom products were Dove, so no need to bring your own products for short stays. Wifi was available in the room with a code accessed from the tv. There is building work at the hotel but noise was not an issue in the room I had. Due to the building work on the restaurant, breakfast is being served in a makeshift room just off the bar area. The food selection looked to be a reduced selection and to be honest at 60 zloty, thought this to be too much. Therefore, needless to say, we did not breakfast at the hotel. I have no doubt once the building work is complete and breakfast is once again being served in the restaurant the 60 zloty will be a good price. Overall, a great hotel in a fabulous location. I will certainly be staying here again in the future.

Posted by on 14 Mar 2013

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About the Holiday Inn Krakow City Centre, an IHG Hotel

Location Wielopole 4, Kraków, Lesser Poland 31-072

Property Features

There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. WiFi is free in public spaces. Event space at this hotel measures 16684 square feet (1550 square metres) and includes conference centres. A fitness centre, tour or ticket assistance, and multilingual staff are also featured at the luxury Holiday Inn Krakow City Centre, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Kraków hotel.

  • 236 guestrooms or units
  • 6 levels
  • 2 dining venues
  • 16684 sq ft of conference space
  • 1550 sq. m of conference space
  • Built in 2001
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Kraków Główny Station (2.7 km / 1.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn Krakow City Centre, an IHG Hotel offers 236 air-conditioned accommodations with minibars and a safe. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include baths or showers, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Electric kettle
  • Pillow options
  • Bath or shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee
  • Wardrobe or cupboard
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 10:30 AM.

Impresja – On-site restaurant. Reservations are required.

The City – This restaurant only serves breakfast. Open daily.

Reflections Bar & Restaurant – This gastropub serves lunch and light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 4:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for PLN 160.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: PLN 60 per pet, per day
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Individually wrapped food options are available for lunch and dinner. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free: Maximum age 11
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually wrapped food options are available
  • Children stay free
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Number of children who can stay for free – 2
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: PLN 90 per person (approximately)
  • Self-parking fee: PLN 90 per day
  • Pet fee: PLN 60 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 160.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Krakow City Centre
  • Holiday Inn Krakow City Centre
  • Holiday Inn Krakow City Centre Hotel

You should know

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.