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4.6 out of 5

"Lovely small hotel with wonderful location & spotlessly clean. If I had to find a negative, it would be that the shower wasn't the best I've ever had ... " More

By a verified traveller on Mon 21 Jan 2019

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Classic Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Classic Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Premium Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Classic Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Room with Main Market Square View

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Deluxe Double Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Imperial Hotel. During your stay, you'll be connected to the convention centre and just a quick walk from Main Market Square. You'll find features such as free WiFi in public areas, plus a restaurant and a bar. Built in 1350, this 3-star hotel has 33 rooms over 4 floors. Enjoy your stay with amenities like free WiFi and a flat-screen TV in each room.

  • All rooms offer flat-screen TVs, minibars and room service
  • Free WiFi
  • Enjoy Italian cuisine while dining at La Grande Mamma
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • Guests have good things to say about the accommodation for the cleanliness and spaciousness
  • Steps from Main Market Square and Cloth Hall
  • Airport and local-area shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)

Imperial Hotel ratings based on 14 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Imperial Hotel

Everyone (11) Couples (1)
5 out of 5
Lovely small hotel with wonderful location & spotlessly clean. If I had to find a negative, it would be that the shower wasn't the best I've ever had but would definitely stay here again

Posted by , from Ireland on 21 Jan 2019

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Comment from Hotel Management

24 Jan 2019 by ETX-MonikaJanik

We are very glad that you like our hotel and feel good during your stay.

5 out of 5

Great location and staff

Fabulous room with great facilities and fresh flowers. We got the apartment which was huge and beautiful classic decor. Bed was Really comfy and bathroom huge. Really central location overlooking the square beside the market square. Will definitely return to this hotel. Staff very friendly and helpful too.

Posted by , from ireland on 3 Dec 2017

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Comment from Hotel Management

11 Dec 2017 by Reception

Dear Linda, Thank you for sharing your feedback with us and other users. We are glad that you've rated our Hotel so high and we hope to see you again someday. We also hope that your time in Kraków was a great adventure and time well spent. Kind Regards, Imperial Hotel

4 out of 5

30 seconds from main square

Pleasant staff, nice hotel in central location. Not too modern however.

Posted by on 25 Aug 2017

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Comment from Hotel Management

17 Sep 2017 by P.Z

Dear Sir/Madam,Thank you very much for such good words about us. Satisfaction of our Guests are the most important thing for all our staff. We cordially welcome to Cracow and our hotel. Best regards, the Imperial hotel staff

5 out of 5

Posted by on 20 Aug 2019

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Comment from Hotel Management

23 Aug 2019 by Hotel Imperial

Thank you for choosing our hotel. Thank you for your feedback

4 out of 5
Hyvä sijainti, siistit huoneet ja hyvä aamupala. Kuohuviinipullon sai huoneeseen tuloillaksi (kun pyysi).

Posted by on 5 Aug 2019

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Comment from Hotel Management

7 Aug 2019 by Hotel Imperial

Thank you very much for your kind words about Hotel Imperial. We are pleased to see such a lovely feedback distinguishing our location and your overall experience in our hotel. Our professional team is always ready to help in any case. We are looking forward to seeing you again! Kind regards, Hotel Imperial

5 out of 5
L'emplacement de l'hôtel, au coeur de la veille ville, est idéal.

Posted by on 20 Apr 2019

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Comment from Hotel Management

21 Apr 2019 by Concierge

Dear Guest Thank you for the distinction of our location, but this is just one of many aspects of our hotel. We're looking at your next arrival. Best Regards Hotel Imperial Bartłomiej Pitra

4 out of 5

Posted by on 30 Mar 2019

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Comment from Hotel Management

1 Apr 2019 by Reception

Thank you so much for your feedback and we hope to see you again soon!

5 out of 5
Very friendly and helpful service. Nice and clean hotel.

Posted by on 18 Feb 2019

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Comment from Hotel Management

26 Feb 2019 by Reception

Dear Guest, Thank you very much for such a nice feedback. Thank you for rating us for 5.0. We are delighted to read this. Thank you Kind regards

5 out of 5
Todella viihtyisä hotelli torin laidalla! Lyhyt matka kävellä ympäri koko vanhan kaupungin. Hotelli hiljainen, kaunis ja huoneet viihtyisät.

Posted by , from Pirkanmaa on 9 Nov 2018

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Comment from Hotel Management

21 Nov 2018 by Reception

Dear Sirs, On behalf of the Imperial Hotel and our staff we would like to thank you for your comment. Every single one is appreciated especially if it helps us to improve our skills and achieve a flawless service level. Kind Regards, Imperial Hotel

5 out of 5
Ein sehr angenehmes Hotel, klein aber fein. Das Personal superfreundlich! A really good Hotel, small but in the city Center. Very freindly staff!

Posted by on 11 Sep 2018

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Comment from Hotel Management

18 Sep 2018 by Szymon

Dear Guest, Thank you for the such a good opinion and we are pleased that you liked our hotel. We hope that in the future you will come back to us and recommend us to your friends visiting Krakow. Best Regards, The Imperial Hotel service

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Spa services, tour or ticket assistance, and coffee/tea in common area are also featured at the business-friendly Imperial Hotel. A complete renovation of Imperial Hotel was completed in September 2016. This 3-star Krakow hotel is smoke free.

  • 1 building
  • 33 guestrooms or units
  • 4 levels
  • Built in 1350
  • Dining venue
  • Bar or lounge
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Offsite parking reservations required

Transport

  • Train station: Krakow Glowny Station (3.4 km / 2.1 mi)
  • Property shuttles: Airport shuttle and area shuttle

Room Amenities

Imperial Hotel offers 33 forms of accommodation with minibars and a safe. Flat-screen televisions come with digital channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. This Krakow hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and portable fans. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Heating
  • Portable fan
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 11 AM.

La Grande Mamma – This restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. Services include hot stone massages and sports massages.

  • Hot stone massage
  • Sports massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Handrails in hallways
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for PLN 100.0 per day.

Pet Policy

  • Pets: PLN 50 per pet, per night
  • Maximum 1 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cots/infant beds. This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser. Individually wrapped food options are available for breakfast and through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is not available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours
  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: PLN 60.00 per person (approximately)
  • Airport shuttle fee: PLN 100 per vehicle (one way)
  • Pet fee: PLN 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 100.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Imperial Hotel Krakow
  • Imperial Krakow
  • Imperial Hotel Hotel
  • Imperial Hotel Krakow
  • Imperial Hotel Hotel Krakow

You should know

  • Imperial Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.