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4.3 out of 5

"Good layout but cleanliness in apartment could have been a lot better, booking was for three but room wasn't ready for three people " More

By a verified traveller on Tue 28 May 2019

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Deluxe Studio (Air Condition)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Comfort Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Studio

Bed Count 1 King Bed Maximum Occupancy 3 Max

Exclusive Suite, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 7 Max

Hotel Description

Our customers tell us they can't get enough of Lux Aparthotel's central location. During your stay, you're just a quick walk from Park Krakowski. Free WiFi in public areas, a restaurant and a coffee shop/café are available. Built in 2012, this 3.5-star aparthotel has 18 aparthotels over 4 floors. Each apartment offers free WiFi and a kitchenette.

  • Each apartment offers a kitchenette, a washer/dryer and free minibar items
  • Free WiFi
  • Dining options include a restaurant and a coffee shop
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Guests have great things to say about the central location and the helpful staff
  • 5 minutes by car from Main Market Square and 8 minutes from Oskar Schindler Factory
  • Airport shuttle service available for a fee
  • Dogs welcome free of charge
  • Pet-friendly amenities are available, including food and water bowls

Lux Aparthotel ratings based on 32 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Lux Aparthotel

Everyone (22) Couples (1) Family (3)
3 out of 5
Good layout but cleanliness in apartment could have been a lot better, booking was for three but room wasn't ready for three people

Posted by on 28 May 2019

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Comment from Hotel Management

29 May 2019 by Zuzanna Pałka, Assistant Manager

Thank you for choosing to stay with us and writing this feedback. We always pay big attention to any remarks made by our guests. We are sorry for this shortcoming, as we aim to keep apartment cleanliness on the highest level. We hope to see you again in Lux Aparthotel

5 out of 5

Posted by on 14 May 2019

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Comment from Hotel Management

15 May 2019 by Zuzanna Pałka- Assistant Manager

Thank you for your review. It is very important to us. We are very happy that you enjoyed your stay in our aparthotel.

3 out of 5
This property was nothing like the shown pictures the deluxe studio was definitely not our idea of deluxe no reception in the evening after eleven so on the two out of four nights we were all disturbed by shouting and banging at three and four in the morning there was no one there to attend to the problem

Posted by on 25 Mar 2019

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Comment from Hotel Management

28 Mar 2019 by Zuzanna Pałka- Assistant Manager

Thank you for choosing to stay with us and writing this feedback. We always pay big attention to any remarks made by our guests. We are sorry for this shortcoming. In case of noisy neighbours you should call us (we answer calls also at night) and we would solve that problem.

4 out of 5

Apartment near to city centre

Rooms were a good size and the staff were friendly. Only downside was the mattresses which could have been comfier.

Posted by on 29 Aug 2018

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Comment from Hotel Management

29 Aug 2018 by Magdalena Noga - Assistant Manager

Dear Claudia, we appreciate your feedback and are delighted to read that you spent a nice time in Kraków and that we also contributed to this fantastic experience of yours. Our employees do their best in order for the guests to feel comfortable and serve any help whenever possible. We are sorry to hear that you did not feel comfort regarding our beds, yet, of course, we are aware of the fact that the tastes of our guests vary and we understand how inconvenient it might have been for you. However, our customers’ preferences are our priority and we will take your constructive opinion and we will try to implement an appropriate solution. You are more than welcome to stay at Lux Aparthotel if you ever happen to visit the city again!

5 out of 5

Mid week break

Fantastic staff 15 minuets walk to the central square with lots of bars and restaurants would highly recommend these apartments to stay at

Posted by on 19 May 2018

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Comment from Hotel Management

19 May 2018 by Matylda Czapor - Assistant Manager

It has been a real pleasure to read your feedback! Thank you for appreciating our location and standards. It is amazing to learn that we deserve your recognition and the highest note. You are more than welcome to stay at Lux Aparthotel again!

5 out of 5

Great apartment close to main square

Very pleased with say at Lux aparthotel. Room with great sized bathroom and shower until. Kitchen with all things needed for the stay. Beds were very comfortable. Apartment was a 10 minute walk from main square which was a lovely walk. Lots of shops and cafes close by. Staff very all very pleasant and helpful would highly recommend this apartment as the area is very quite at night and also very handy to get to thanks for such a pleasant stay.

Posted by on 4 May 2018

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Comment from Hotel Management

4 May 2018 by Paulina Noga, Reception Manager

Thank you for taking your time to share your opinion about the experience you had during your stay at Lux Aparthotel - it was a pleasure to host you. We are pleased that our standards and location lived up to your expectations. We would also like to thank you for recognition of the work of our staff – we appreciate the highest note from you! You are more than welcome to stay at Lux Aparthotel again!

5 out of 5

Great value and amazing property

Pros: The space and cleanliness alongside the facilities. The addition of a fridge is very useful for us as we wanted to have a few things in our room ,
Location: Around a 15-20 minute walk into the old square where all restaurants, bars and the cloth hall is in Krakow.
A very good property close to the centre and very comfortable, very spacious and the bathroom is huge and the staff are very friendly and will help you whenever you ask, helping me book taxis and they also book tours for you. The tram is also nearby if you don't fancy the walk into the square. Overall this is a great place to stay in an amazing city and we will defiantly be using again and returning!

Posted by , from Leicester on 10 Apr 2018

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Comment from Hotel Management

10 Apr 2018 by Matylda Czapor - Assistant Manager

Dear Lochlan, thank you for leaving your feedback concerning your recent stay at Lux Aparthotel. We are pleased that you enjoyed the standard, location and cleanliness of our apartments. We also appreciate all your kind words about our staff – the receptionists are very attentive and try to provide the highest quality services so that the guests could relax and have a great time in Kraków. The highest note from you is the best reward for our efforts. We would undoubtedly be happy to host you again!

5 out of 5

Great base with the most helpful staff

This accommodation offers a perfect base from which to explore Kraków. Turn right and it’s a straight walk to town. We can’t praise the staff enough - they were incredibly helpful and nothing was too much effort. Would recommend the local kebabs, turn left out of the aparthotel to find the closest stall. It was very very cold when we were there but room offered a warm, comfortable base. Plenty of local shops nearby. Local restaurant onsite was pleasant. We also stayed with children and found the accommodation sufficient for a family of four. Overall a great stay and we would recommend this as a place to stay.

Posted by on 24 Feb 2018

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Comment from Hotel Management

25 Feb 2018 by Magdalena Noga - Assistant Manager

Thank you for taking your time to write about the experience you had during your stay at Lux Aparthotel - it was a pleasure to host you! We are delighted to read that you appreciate our standards and location. Thank you for the highest rate – we work extremely hard in order for our guests to feel relaxed and comfortable. It is also delightful to learn that the work of our staff made such an amazing impression on you – thank you for your recognition. You are more than welcome to stay at Lux Aparthotel again if you happen to visit Kraków in the future!

5 out of 5

Lovely place

Ideal base for a stay. Facilities are basic but everything you would need. Place is spotless and staff are friendly, polite and professional at all times.

Posted by , from kracow on 13 Dec 2017

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Comment from Hotel Management

13 Dec 2017 by Matylda Czapor, Assistant Manager

Thank you for your feedback. The highest rate is the best reward for our work. Our staff do their best so that our guests were able to have the best time in Kraków. We are proud that we managed to live up to your expectations and that our standards met your requirements. If you ever happen to visit our city again, you are more than welcome to stay at Lux Aparthotel again.

4 out of 5

Located close to the main Square

I think this hotel was absolutely fantastic for the price. They were spacious, comfortable and was great for a weekend break where you are also travelling around a lot. It was only a 15 minute walk from the main square, and 1.30 hours from Auschwitz. Perfect location for what we wanted to do. I would say I was a little annoyed that the sofa bed wasn’t pulled out and made ready for a double bed as we had to make that ourselves and there were only 2 drinks in the fridge for a 4 person room.

Posted by , from Worcester on 14 Nov 2017

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Comment from Hotel Management

16 Nov 2017 by Magdalena Noga - Assistant Manager

Dear Kirsty, thank you very much for choosing to stay in Lux Aparthotel and for writing this fantastic review. We always pay a lot of attention to any remarks made by our guests, therefore we are really sorry for any shortcomings. On the other hand, it is delightful to hear that our standard made such an amazing impression on you – thank you for your recognition. You are more than welcome to visit us again!

Property Features

Along with a restaurant, there's a coffee shop/café on site. A computer station is on site and WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Tour or ticket assistance, multilingual staff, and laundry facilities are also featured at Lux Aparthotel. This 3.5-star Krakow aparthotel is smoke free.

  • 1 building
  • 18 guestrooms or units
  • 4 levels
  • Built in 2012
  • Dining venue
  • Coffee shop
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Computer for guest use
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Washer/dryer
  • Full-sized fridge/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Transport

  • Train station: Krakow Lobzow Station (2.2 km / 1.3 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Lux Aparthotel offers 18 forms of air-conditioned accommodation with washers/dryers and free minibar items. Accommodation at this 3.5-star aparthotel has kitchenettes with full-sized fridge/freezers, hobs, microwaves and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and hairdryers. This Krakow aparthotel provides complimentary wireless Internet access. Flat-screen televisions come with satellite channels. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • In-room kitchenette
  • Washer and dryer
  • Stocked minibar (free)
  • Flat-screen television
  • Satellite channels
  • Fridge (full size)
  • Microwave
  • Hob
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Portable fan
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 9:00 AM.

Lux Aparthotel has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 10:00 AM - 8:00 PM. To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11 PM, please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 10:00 AM - 8:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds and on-site parking

This property accepts credit cards, debit cards and cash

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cots/infant beds and on-site parking. This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless checkout is available. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • UnionPay
  • Pets allowed (no fees)
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: PLN 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: PLN 22 for adults and PLN 22 for children (approximately)
  • Airport shuttle fee: PLN 90 per vehicle
  • Cleaning/housekeeping/linen fee: PLN 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lux Aparthotel Krakow
  • Lux Aparthotel
  • Lux Krakow
  • Lux Aparthotel Krakow
  • Lux Aparthotel Aparthotel
  • Lux Aparthotel Aparthotel Krakow

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Lux Aparthotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.