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4.8 out of 5

"The staff were very welcoming. Location was brilliant. We had been upgraded to a Privileged Room and there was a note and cake to wish my husband a h ... " More

By a verified traveller on Tue 22 Oct 2019

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Classic Room

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 4 Max
£39* Per night/room 23 Feb - 24 Feb

Premium Room, 1 Single Bed (Privilege)

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Classic Double Room, Multiple Beds

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Classic Twin Room, 1 Single Bed

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Mercure Krakow Stare Miasto (Old Town). During your stay, you're just a quick walk from Krakow Barbican. Free WiFi in public areas, a restaurant and a fitness centre are available. Built in 2016, this 4-star hotel has 198 rooms over 7 floors. Free WiFi and LCD TVs are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and minibars
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre
  • Guests really like the accommodation for the cleanliness, overall comfort and spaciousness
  • Just a 5-minute walk from Krakow Barbican and 11 minutes on foot from St. Mary's Basilica
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Mercure Krakow Stare Miasto (Old Town) ratings based on 20 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Mercure Krakow Stare Miasto (Old Town)

Everyone (12) Couples (2) Family (2)
5 out of 5
The staff were very welcoming. Location was brilliant. We had been upgraded to a Privileged Room and there was a note and cake to wish my husband a happy birthday!!! Loved the breakfast and location - would definitely stay here again Reception staff were very helpful as were all the staff. Definitely recommend this so near the main square, shopping, train station, beautiful churches, a city full of history fabulous

Posted by on 22 Oct 2019

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5 out of 5
great hotel, great staff, great breakfast. will use again

Posted by , from London UK on 24 Sep 2018

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4 out of 5

Modern hotel. Great location.

Stayed for three nights to explore Krakow and visit Auschwitz. The hotel is well decorated and very clean. Unfortunately we couldn't settle and moved rooms twice because of the way the pipework runs in the hotel. A loud hissing/whistling sound was present in the first two rooms which kept us up at night and severely irritated us. Fortunately staff were friendly in trying to find us a quieter room. This sadly resulted in less sleep so we were very tired/agitated. Staff went out of their way to help which we were grateful for. Would like to return to Krakow one day.

Posted by , from nottingham on 6 Jan 2018

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5 out of 5

Nice new hotel

Pros: Staff were lovely all very friendly and helpful, nice breakfast plenty to choose from
Visited Kraków with friends stayed for 3 nights in this hotel and it was fantastic, everything for new nice and clean, great location opposite a shopping centre and only 10 minutes walk to the main square in the old town. Plenty of places to eat and drink. Within walking distant to visit the castle & cathedral.

Posted by , from Beverley, Yorkshire on 1 Dec 2016

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Comment from Hotel Management

5 Dec 2016 by Grzegorz - Guest Experience Manager.

Dear Julie , Thank you for sharing your comment. I am looking forward to welcoming you back whenever your travel plans bring you back to Krakow. With best regards

5 out of 5
Sehr nettes und hilfsbereites Personal, gutes Frühstück. Tolle Bar mit angemessenen Preisen

Posted by on 2 Mar 2020

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5 out of 5

Posted by on 26 Nov 2019

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5 out of 5
Good location, short distance to everywhere, easy to reach by train from the airport. Room very quiet. Great breakfast.

Posted by , from Finland on 23 Nov 2019

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4 out of 5
Hyvä sijainti aivan vanhankaupungin vieressä. Valtava ostoskeskus hotellin edessä. Erittäin siisti ja mukavaa henkilökuntaa.

Posted by , from Raisio on 21 Oct 2019

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4 out of 5
+ tyylikäs ja siisti + Ystävällinen englantia puhuva henkilökunta + Monipuolinen ja laadukas aamiaisbuffet + Kuntohuone + Sijainti on loistava - herkkäunista saattaa lähiliikenteen äänet häiritä

Posted by on 12 Aug 2019

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5 out of 5
Erinomainen vastaanotto, ei tiskin edessä turhaa seisoskelua vaan asiat hoituivat heti pöydän ääressä istuen. Saimme huoneen heti tultuamme jo puolen päivän maissa.

Posted by , from Kuopio on 27 Jun 2019

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About the Mercure Krakow Stare Miasto (Old Town)

Location Pawia 18 B, Krakow, 31154

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business centre on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 3229 square feet (300 square metres) and includes conference centres. A fitness centre, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Mercure Krakow Stare Miasto (Old Town). Parking is available for a fee. This 4-star Krakow hotel is smoke free.

  • 1 building
  • 198 guestrooms or units
  • 7 levels
  • 3229 sq ft of conference space
  • 300 sq. m of conference space
  • Built in 2016
  • Dining venue
  • Bar or lounge
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Krakow (KRK-John Paul II - Balice) (18.2 km / 11.3 mi)
  • Train station: Krakow Glowny Station (1.7 km / 1.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Krakow Stare Miasto (Old Town) offers 198 forms of air-conditioned accommodation with minibars and a safe. LCD televisions are featured in guestrooms. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Krakow hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11 AM.

Mercure Krakow Stare Miasto (Old Town) has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: PLN 40 per pet, per day
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. The property affirms that it follows the sanitisation practices of the ALLSAFE (Accor Hotels) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: PLN 50 per person (approximately)
  • Self-parking fee: PLN 100 per day
  • Pet fee: PLN 40 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Krakow Stare Miasto Old Town Hotel
  • Mercure Krakow Stare Miasto Old Town
  • Mercure Krakow Stare Miasto
  • Mercure Krakow Stare Miasto (opening September 2016)
  • Mercure Krakow Stare Miasto (Old Town) Hotel
  • Mercure Krakow Stare Miasto (Old Town) Krakow
  • Mercure Krakow Stare Miasto (Old Town) Hotel Krakow
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.