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4.3 out of 5

"This is the 2nd time I have stayed the Puro in Krakow. The hotel is fabulous at all levels and I'll be back again soon. " More

By a verified traveller on Wed 31 Jan 2018

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Hotel Description

PURO Krakow Stare Miasto's great location gets high marks from our customers. During your stay, you're just a quick walk from Krakow Barbican. You'll find features such as free WiFi in public areas, plus a restaurant and a bar. Built in 2013, this 4-star hotel has 138 rooms over 6 floors. Free WiFi and tablet computers are available in all rooms.

  • Air-conditioned rooms with tablet computers, MP3 docking stations and LCD TVs
  • Free WiFi and wired Internet
  • Options for a bite to eat or a relaxing drink include a restaurant, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes complimentary bicycles
  • Guests have great things to say about the location and the beds
  • Within a 15-minute walk of Main Market Square and Krakow Barbican
  • Airport pick-up shuttle service available for a fee
  • Cats and dogs welcome free of charge

Classic Single Room

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Deluxe Single Room

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Classic Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max


Bed Count 1 Double Bed Maximum Occupancy 2 Max

Suite (Single Occupancy)

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Classic Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

PURO Krakow Stare Miasto ratings based on 27 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for PURO Krakow Stare Miasto

Everyone (17) Couples (6) Business (1) Friends (2) Other (1)
5 out of 5

Fabulous Hotel

This is the 2nd time I have stayed the Puro in Krakow. The hotel is fabulous at all levels and I'll be back again soon.

Posted by on 31 Jan 2018

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5 out of 5

Really great stay

Very nice room. Excellent breakfast. Very friendly, helpful and well informed reception staff. Really good recommendations.

Posted by , from Edinburgh on 1 Dec 2017

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4 out of 5
Close to transport and Old Town. Clean. Quiet. Slightly gimmicky features such as tablet to control heating and lighting; unfortunately the light control was unable to dim automated bathroom light at night - the one control that might have been useful rather than merely entertaining! We ate out so cannot comment on food.

Posted by on 30 Sep 2017

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5 out of 5

Fab hotel

The hotel was fantastic, clean and the staff couldn't do enough to help you. We didn't have breakfast at the hotel but did consume copious amounts of the delicious free hot chocolate from the drinks machine in reception. Comfy bed, and high powered shower, my only issue would be the toilet not having a proper door, sometimes it's important to have a little but of privacy and you can't have that with a glass unlockable door. All in all, would highly recommend. Staff couldn't do enough to help or make our visit more enjoyable.

Posted by on 16 Mar 2016

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3 out of 5

Enjoyable Stay

We stayed 3 nights in the hotel . Staff were excellent , breakfast exceptionally good for the price and the rooms and other areas of the hotel very clean , modern and aesthetically pleasing. Location is absolutely ideal if you are using the train as it's less than 30 seconds away from the station . A walk of around 10-15 minutes to the main square There are only a few negatives from my stay, the first of which I imagine comes up often. The tablet system to operate everything within the rooms is novel at first but very quickly becomes an irritant . Especially when combined with a bathroom light that activates on a motion sensor . Should you have to go to the bathroom during the night , the whole room is lit up and has to then be put off again using the tablet . I'm very much into my technology but a simple task such as turning a light off really doesn't need to be controlled in such a way regardless of how clever it seems. Room was way too warm , despite it being -5 outside when we were there. Air conditioning even when turned to its lowest setting didn't make any difference . Even leaving the window open during the day still couldn't keep the room from being warm and stuffy .

Posted by on 1 Mar 2016

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5 out of 5

Amazing stylish hotel

Amazing hotel. Very modern and stylish design. Location of hotel is good, right beside railway station, Krakowia Shopping Mall and only few minutes walk from Old Town. Breakfast was good. Staff was very friendly and very helpful. Free coffee from coffee machine at lobby (for hotel guests) Higly recomended!

Posted by on 21 Nov 2015

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4 out of 5


Breakfast was not great for 4 star establishment....

Posted by on 9 Apr 2015

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4 out of 5

sole occupier

for me that loves a good hot shower every morning,i thought that the water wasn't hot enough,i raised this issue with a staff member,but i was told that there was nothing that could be done which i considered to be disappointing

Posted by on 19 Mar 2015

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2 out of 5

Posted by on 25 Nov 2019

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Comment from Hotel Management

29 Nov 2019 by Sebastian Piasecki

Dear Guest, Thank you for rating us. I will be gratefull if you write us any information about the reason you give us so low note. It will help us to eliminate the problem. Best regards Sebastian Piasecki

3 out of 5
Aamiaishuone oli ahdas ja aina täynnä. Tarjottavat oli hankalasti saatavilla. Kylpyhuoneen lasiseinät??? Suihkutilasta vesi roiskui pakostakin jopa huoneen puolelle. Ikäihmisille kaikki toiminnot valoja myöten tabletilla, siis vaikeaa. Hotelli sinällään hyvällä paikalla ja erittäin siisti.

Posted by on 12 Sep 2019

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Comment from Hotel Management

12 Sep 2019 by Sebastian Piasecki

Dear Guest, I am sorry for your difficulties during the stay. We host also groups so sometimes it could be crowdy. We have guest of all age and most of them finds our room design interesting, but I understand that you can have another opinion. I am hoping that despite this problems you liked your stay with us. Best regards Sebastian Piasecki

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and a meeting room. Public spaces have free WiFi and wired Internet. Event space at this hotel measures 420 square feet (39 square metres) and includes conference rooms. A terrace, tour or ticket assistance, and multilingual staff are also featured at the business-friendly PURO Krakow Stare Miasto. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Krakow hotel is smoke free.

  • 1 building
  • 138 guestrooms or units
  • 6 levels
  • 420 sq ft of conference space
  • 39 sq. m of conference space
  • Built in 2013
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet


Self parking (surcharge) , Parking (limited spaces)


  • Airport: Krakow (KRK-John Paul II - Balice) (17.3 km / 10.8 mi)
  • Train station: Krakow Glowny Station (0.6 km / 0.4 mi)
  • Property shuttles: Airport pick-up
  • Parking: Self parking available for a surcharge

Room Amenities

PURO Krakow Stare Miasto offers 138 forms of accommodation with tablet computers and MP3 docking stations. 49-inch LCD televisions come with premium satellite channels. Bathrooms include designer toiletries, complimentary toiletries and hairdryers. This Krakow hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and blackout curtains. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Separate bedroom
  • Tablet
  • MP3 dock
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Nightly turndown service
  • International calls (free)
  • Long distance calls (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.

PURO Krakow Stare Miasto has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include complimentary bicycles.

  • Free bicycles on site


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for PLN 120.0 per night.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 per room


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Pets allowed (no fees)
  • Parking height restrictions apply
  • Debit cards


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: PLN 65 per person (approximately)
  • Airport shuttle fee: PLN 105 per vehicle
  • Self-parking fee: PLN 80 per day
  • A pet fee will be charged
  • Rollaway bed fee: PLN 120.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel PURO
  • Hotel PURO Krakow
  • Krakow PURO
  • Krakow PURO Hotel
  • PURO Hotel
  • PURO Hotel Krakow
  • PURO Krakow
  • PURO Krakow Hotel
  • PURO Krakow Stare Miasto Hotel
  • PURO Stare Miasto Hotel
  • PURO Stare Miasto
  • PURO Krakow Stare Miasto Hotel
  • PURO Krakow Stare Miasto Krakow
  • PURO Krakow Stare Miasto Hotel Krakow

You should know

  • PURO Krakow Stare Miasto offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation on arrival with your arrival details.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.