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4.7 out of 5

"Excellent hotel and conveniently located. Staff were great and provided lots of information and advice. " More

By a verified traveller on Mon 25 Nov 2019

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Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
£47* Per night/room 13 Dec - 14 Dec

Superior Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Apartment

Bed Count 2 King Beds Maximum Occupancy 4 Max

Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

The clean rooms at Vienna House Andel's Cracow get high marks from our customers. During your stay, you're just a quick walk from Royal Road. Free WiFi in public areas, a restaurant and a gym are available. This 4-star hotel has 159 rooms over 5 floors. This property offers pet-friendly amenities, such as food and water bowls. Each room includes amenities such as free WiFi and satellite TV channels.

  • Air-conditioned rooms with 24-hour room service, satellite TV and premium bedding
  • Free WiFi and wired Internet
  • Enjoy a bite to eat at Restauracja Mevericks, a theme restaurant that serves Californian cuisine
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a gym, a sauna and complimentary bicycles
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 4-minute walk from Krakow Barbican and 10 minutes on foot from St. Mary's Basilica
  • Airport and local-area shuttle service available for a fee
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Vienna House Andel's Cracow ratings based on 17 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Vienna House Andel's Cracow

Everyone (11) Couples (2) Family (2) Friends (1)
5 out of 5
Excellent hotel and conveniently located. Staff were great and provided lots of information and advice.

Posted by on 25 Nov 2019

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Comment from Hotel Management

1 Dec 2019 by TP

Dear Guest, We are glad you have spent with us such a good time. Impatiently looking forward to your return visit in the future. Kind regards from the beautiful city of Kraków, Tomasz Piórkowski Regional Director Kraków & Katowice

4 out of 5

Good hotel

Good hotel, been staying here for years and a bit disappointed that they had overbooked and tried to move us to another hotel. Otherwise great location and clean well maintained hotel.

Posted by on 9 Dec 2016

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Comment from Hotel Management

23 Dec 2016 by JD

Dear Guest, Let us to thank you for choosing the andel’s by Vienna House Cracow for your stay and for sharing your experiences with us. We take all comments from our guests very seriously, negative or positive, because this is the best way how we can improve our services. We are really sorry to hear that because of our system issues we were not able to fulfill your expectation and we hope we will be able to welcome you at our hotel soon again in order to reassure you about the quality of the andel‘s by Vienna House Cracow. With kind regards, Best regards, Joanna Domańska Operations Manager

5 out of 5

Great Location, friendly staff

Pros: Friendly reception. Clean rooms
I have been to the place before. Like it for its great location. Sometimes it can be kind of noisy when there are events taking place in front of the hotel. The reception staff is extremely friends. Breakfast is fine. Mall is jus next door and getting to the old town is easy. I can recommend this Hotel and will be back for sure.

Posted by , from Switzerland on 26 Jul 2016

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5 out of 5
Sauna sekä tilava ja siisti huone, jossa oli myös amme.

Posted by on 7 Jan 2020

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Comment from Hotel Management

25 Jan 2020 by TP

Dear Guest, Glad to hear from you after your visit to Vienna House Andel's Cracow! We much appreciate your highest rate and will be happy to greet you here again soon. Best regards, Tomasz Piórkowski Regional Director Kraków & Katowice

5 out of 5

Posted by on 29 Aug 2019

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Comment from Hotel Management

30 Aug 2019 by TP

Dear Guest, Thank you for your feedback and the highest rate. We look forward for your next visit. See you soon! Tomasz Piórkowski Regional Director Kraków & Katowice

4 out of 5
Aamupala erittäin hyvä ja monipuolinen. Patja oli hieman liian kova meidän makuun. Hotellin sijainti oli hyvä.

Posted by on 22 Aug 2019

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Comment from Hotel Management

30 Aug 2019 by TP

Dear Lasse, Thank you for your opinion. We look forward to your next stay. See you soon! Tomasz Piórkowski Regional Director Kraków & Katowice

5 out of 5
Erinomainen sijainti ja tasokas majoitus. Hotelli on aivan päärautatieaseman ja ison ostoskeskuksen (Galeria Krakowska) vieressä ja vanhaan kaupunkiin on parin minuutin kävelymatka alikulkukäytävän ja puiston läpi. Respassa oli hyvä palvelu. Saimme jättää matkatavarat hotelliin säilytykseen tulopäivänä, kun saavuimme jo aikaisin aamupäivällä. Matkatavaroiden säilytys oli hoidettu asianmukaisesti, eikä vain huoneessa johon pääsevät muutkin asiakkaat kuten joissakin hotelleissa. Ainoa pieni miinus palvelusta siitä, että siivoojat pihistelivät toistuvasti vessapaperin kanssa. Paperia jaettiin niukasti ja yhtenä päivänä ei ollenkaan vaikka rullasta oli jäljellä vain pohjat, jolloin jouduin pyytämään lisää soittamalla.

Posted by on 30 Jul 2019

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Comment from Hotel Management

2 Aug 2019 by AT

Dear Guest, Thank you for the review. We are glad you have enjoyed the stay with us and we look forward to your future visits. With regards, Andrzej Tenczynski Rooms Division Manager

5 out of 5
The hotel is located perfectly. Very close to the old town and other attractions. The hotel is very modern, beautiful and the staff is very friendly and helpful in all ways. Would definitly recommend this hotel.

Posted by on 15 Jul 2019

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Comment from Hotel Management

17 Jul 2019 by TP

Dear Guest, I am glad you enjoyed your stay and thank you for your highest rating. We are very happy to hear that you had positive experience, as this is what we always strive for with each of our Guests. We hope you will visit us again. With kind regards, Tomasz Piórkowski Regional Director Kraków & Katowice

5 out of 5
Loistava sijaint ja todella paljon valikoimaa aamupallalla. Huoneet siistejä ja tilavia

Posted by on 11 Jul 2019

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Comment from Hotel Management

17 Jul 2019 by TP

Dear Guest, Glad to hear from you after your visit to Vienna House Andel's Cracow! We much appreciate your highest rate and will be happy to greet you here again soon. Best regards, Tomasz Piórkowski Regional Director Kraków & Katowice

5 out of 5

Posted by on 30 May 2019

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Comment from Hotel Management

2 Jun 2019 by Tomasz Piórkowski

Dear Guest, Thank you for staying with us and rating us with the highest mark. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tomasz Piórkowski Regional Director Kraków & Katowice

About the Vienna House Andel's Cracow

Location Ul. Pawia 3, Krakow, Lesser Poland 31-154

Property Features

Vienna House Andel's Cracow offers its guests a sauna, a fitness centre, and complimentary bicycles. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business centre on site. Event space at this hotel measures 4736 square feet (440 square metres) and includes conference rooms. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly Vienna House Andel's Cracow. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Krakow hotel is smoke free.

  • 159 guestrooms or units
  • 5 levels
  • 4736 sq ft of conference space
  • 440 sq. m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Krakow Glowny Station (1.3 km / 0.8 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Vienna House Andel's Cracow offers 159 forms of accommodation with a safe and complimentary bottles of water. Beds feature premium bedding. Televisions come with satellite channels and pay-per-view films. Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Films for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Climate control
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.

Restauracja Mevericks – This theme restaurant specialises in Californian cuisine and serves breakfast and dinner.

Bar Smok – On-site bar. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a sauna, a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Free bicycles on site
  • Mountain biking on site

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 14 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for PLN 90.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: PLN 65 per accommodation, per day
  • Only dogs and cats are allowed
  • Maximum 1 per room
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: PLN 65 per person (approximately)
  • Airport shuttle fee: PLN 110 per vehicle (maximum occupancy 4)
  • Self-parking fee: PLN 100 per day
  • Pet fee: PLN 65 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 90.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • andel's Cracow
  • andel's Cracow Hotel
  • andel's Cracow Krakow
  • Vienna House Andel's Cracow Krakow
  • andel's Hotel Cracow Krakow
  • Andels Hotel Krakow
  • Andels Krakow
  • andel's Vienna House Cracow Hotel Krakow
  • andel's Vienna House Cracow Hotel
  • andel's Vienna House Cracow Krakow
  • andel's Vienna House Cracow
  • andel's by Vienna House Cracow
  • Vienna House Andel's Cracow Hotel Krakow
  • Vienna House Andel's Cracow Hotel
  • andel's Hotel Cracow
  • Vienna House Andel’s Cracow
  • Vienna House Andel's Cracow Hotel
  • Vienna House Andel's Cracow Krakow
  • Vienna House Andel's Cracow Hotel Krakow

You should know

  • Vienna House Andel's Cracow offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • One child aged 14 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.