Such a horrible place, in the worst possible time they turned the back on us. Staff was not bothered about the fact that before the trip mother of one of the guests died. Didn't even say sorry about your loss. Didn't call back and wouldn't offer a hotel credit for nights we were not able to attend due to the death. This is one of the worst places we stayed at. One of the guests mother died suddenly 5 days before the trip. We didn't book the cancellation option as we had a family event to attend and were sure to come. Unfortunately, the mother of one of the guests (and grandmother of another guest) died. This was extremely sad and horrible experience. We asked the hotel for a refund or a credit to use it again, but they refused. They were not replying to us and keeping us with no answer. We said we can produce the death certificate, but they still refuse the refund or a credit for the hotel. I just can't believe that they would not understand we had a death in the family and wouldn't show compassion. We had so many sudden expenses with the funeral and 2 rooms for 4 nights wasted. Disgraceful, terrible.