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Reviews

4.7 / 5Exceptional
1,575 reviews

Amenities

  • Free WiFi
  • Pet Friendly
  • Air Conditioning
  • Spa

Map

What's nearby

  • Popular Location
    Galeria Krakowska
    4 min walk
  • Popular Location
    Krakow Barbican
    4 min walk
  • Popular Location
    Florian's Gate
    5 min walk
  • Airport
    Krakow (KRK-John Paul II - Balice)
    23 min drive

Book online or call:

020 3788 4841

Your dates need to occur after 2020-02-29. Try updating your dates to see prices for your trip.

    About this area

    Krakow

    Located in Krakow, Vienna House Andel's Cracow is near a train station. Oskar Schindler Factory and National Museum are cultural highlights, and some of the area's notable landmarks include Main Market Square and Wawel Castle. Looking to enjoy an event or a game while in town? See what's happening at Tauron Arena Kraków or Wisla Stadium.

    Popular Location

    What's nearby

    • Galeria Krakowska - 4 min walk
    • Krakow Barbican - 4 min walk
    • Florian's Gate - 5 min walk
    • Little Market Square - 9 min walk
    • St. Mary's Basilica - 10 min walk

    Getting around

    • Krakow Glowny Station - 3 min walk
    • Krakow (KRK-John Paul II - Balice) - 23 min drive

    Restaurants

    • Where to eat
    • Restauracja Mevericks – Theme restaurant offering Californian cuisine. Serves breakfast and dinner daily.
    • Bar Smok – Open daily.

    About this property

    Vienna House Andel's Cracow

    Along with a sauna, this smoke-free hotel has self parking and conference space. WiFi in public areas is free. Additionally, free use of bicycles, laundry facilities and a computer station are on-site. All 159 rooms offer minibars, coffee makers and electric kettles. Other amenities available to guests include in-room massages, hairdryers and safes.

    Property amenities

    Internet

    Available in all rooms: Internet access (surcharge)
    Available in some public areas: Free WiFi and wired Internet

    Parking and public transport

    Self parking: PLN 100 per day
    Limited parking spaces
    Parking height restrictions apply
    Return airport shuttle (surcharge)
    Local area shuttle (surcharge)

    Food and drink

    Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends
    Room service available

    Things to do

    Free bike hire
    Sauna

    Family friendly

    Free cots/infant beds
    Laundry facilities
    Rollaway/extra beds (surcharge)

    Conveniences

    Ballroom

    Guest services

    Daily housekeeping
    Laundry facilities
    Luggage storage
    Tour/ticket assistance

    Languages spoken

    English
    German
    Polish

    Business services

    Computer station
    Meeting rooms
    Conference space (4736 square feet)

    Outdoors

    Terrace

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    Braille signage
    In-room accessibility
    Wheelchair-accessible path of travel

    More

    Smoke-free property

    Room amenities

    Bedroom

    Free cots/infant beds
    Hypo-allergenic bedding
    Rollaway/extra beds (surcharge)

    Bathroom

    Free toiletries
    Hairdryer

    Food and drink

    Coffee/tea maker
    Electric kettle
    Minibar

    More

    Connecting rooms available
    In-room massage
    Phone
    Safe
    4.7

    Exceptional

    5 - Excellent
    1,131
    4 - Good
    405
    3 - Okay
    24
    2 - Mediocre
    8
    1 - Poor
    7
    4.7
    Cleanliness
    4.6
    Service and Staff
    4.5
    Amenities
    4.7
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Very strategic location. Room very clean. If I would be back to Crackow, I would stay here again. Full control over air conditioned, can be fully shutdown and no noise during the night.

    Stayed 7 nights in Feb 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Modern hotel in a great position close to the Old Town in Kraków and right next to a huge shopping mall. Handy for a bit of retail therapy if the weather isn’t the best. Very close to the train and bus stations, convenient for airport transfers. I would definitely stay there again on my next trip to Kraków.

    Stayed 2 nights in Feb 2020

    1/5

    • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Death in family, no refund, no compassion

    Such a horrible place, in the worst possible time they turned the back on us. Staff was not bothered about the fact that before the trip mother of one of the guests died. Didn't even say sorry about your loss. Didn't call back and wouldn't offer a hotel credit for nights we were not able to attend due to the death. This is one of the worst places we stayed at. One of the guests mother died suddenly 5 days before the trip. We didn't book the cancellation option as we had a family event to attend and were sure to come. Unfortunately, the mother of one of the guests (and grandmother of another guest) died. This was extremely sad and horrible experience. We asked the hotel for a refund or a credit to use it again, but they refused. They were not replying to us and keeping us with no answer. We said we can produce the death certificate, but they still refuse the refund or a credit for the hotel. I just can't believe that they would not understand we had a death in the family and wouldn't show compassion. We had so many sudden expenses with the funeral and 2 rooms for 4 nights wasted. Disgraceful, terrible.

    Stayed 2 nights in Jan 2020

    1/5

    • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Terrible place, guest's mother died, no refund

    This is one of the worst places we stayed at. One of the guests mother died suddenly 5 days before the trip. We didn't book the cancellation option as we had a family event to attend and were sure to come. Unfortunately, the mother of one of the guests (and grandmother of another guest) died. This was extremely sad and horrible experience. We asked the hotel for a refund or a credit to use it again, but they refused. They were not replying to us and keeping us with no answer. We said we can produce the death certificate, but they still refuse the refund or a credit for the hotel. I just can't believe that they would not understand we had a death in the family and wouldn't show compassion. We had so many sudden expenses with the funeral and 2 rooms for 4 nights wasted. Disgraceful, terrible. Staff showed no compassion or understanding.

    Stayed 1 night in Jan 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Nice hotel with good location.

    It was nice, the hotel has very good location.

    Stayed 4 nights in Jan 2020

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