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Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
£23* Per night/room 2 May - 3 May

Club Premier Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room - Work From Hotel Between 9:00AM and 5:00PM

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

The comfortable rooms at Berjaya Times Square Hotel, Kuala Lumpur get high marks from our customers. During your stay, you'll be connected to the convention centre and just a quick walk from Berjaya Times Square. Features include free WiFi in public areas, plus 2 restaurants and an outdoor pool. This 4.5-star hotel has 650 rooms over 27 floors. Free WiFi and deep-soaking baths are available in all rooms.

  • Air-conditioned rooms with deep-soaking bathtubs, separate sitting areas and 24-hour room service
  • Free WiFi
  • Enjoy international cuisine while dining at Big Apple Restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests have great things to say about the comfortable guestrooms and the value of their stay
  • Steps from Berjaya Times Square and 12 minutes on foot from Pavilion Kuala Lumpur
  • Airport shuttle service available for a fee

Berjaya Times Square Hotel, Kuala Lumpur ratings based on 1 Verified Reviews

Review Summary
1.0 out of 5 1.0 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 1.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Berjaya Times Square Hotel, Kuala Lumpur

Everyone (1)
1 out of 5

Appalling customer service

Pros: Location
Cons: Customer service; check-in procedures; airing of rooms
Location: Within shopping mall in the city centre
Having emailed the hotel prior to our arrival, asking for an early check-in, my husband and I arrived at 2:00 pm and were offered a non-smoking room with single beds or a smoking room with a king-size bed. We opted for the non-smoking room but were then told neither was available and were sent upstairs to the lounge for a complimentary fruit drink while we waited. At 3:10, we returned to Reception to ask whether our room was ready yet. This time, the receptionist spoke to another colleague, who ignored us totally and went into a back office. We were given no indication of what was happening so, after a further five minutes, I asked what was wrong and stated that I was extremely disappointed with this level of service and wished to know when we could access our room. The receptionist went into the back office and returned with her colleague who merely gave us our room keys, told us the room number and where the lift was located. I asked if she was a manager and she replied that she was a supervisor. I told her that I was extremely surprised disappointed with the way in which both she and her staff treat their guests and would like to make an official complaint. To this she simply shrugged and made no comment. We were left to find our own way to our room, which was not easy and when we entered, there was a stale smell in the kitchen area and bathroom. Had it not been for the fact that we were only staying the one night, we would have moved to another hotel.

Posted by on 21 Apr 2017

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About the Berjaya Times Square Hotel, Kuala Lumpur

Location No 1 Jalan Imbi, Kuala Lumpur, 55100

Property Features

Berjaya Times Square Hotel, Kuala Lumpur offers its guests an outdoor pool, a kids' pool, a sauna, and a fitness centre. There are 2 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. WiFi is free in public spaces. A business centre and a limo/town car service are available. Event space at this hotel measures 18794 square feet (1746 square metres) and includes conference centres. A rooftop terrace, spa services, and tour or ticket assistance are also featured at the luxury Berjaya Times Square Hotel, Kuala Lumpur. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. Smoking is allowed in designated areas at this 4.5-star Kuala Lumpur hotel.

  • 650 guestrooms or units
  • 27 levels
  • 2 buildings
  • 2 dining venues
  • 18794 sq ft of conference space
  • 1746 sq. m of conference space
  • Bar by the pool
  • Bar or lounge
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Fridge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Kuala Lumpur International Airport (KUL) (56.6 km / 35.2 mi)
  • Train station: Kuala Lumpur Pasar Seni Station (2.4 km / 1.5 mi)
  • Metro station: Imbi Station (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Berjaya Times Square Hotel, Kuala Lumpur offers 650 forms of air-conditioned accommodation with minibars and a safe. This accommodation offers separate sitting areas. 42-inch LCD televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and bidets. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

  • Sitting area
  • Deep-soaking bath
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Fridge
  • Electric kettle
  • Separate bath and shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Air conditioning
  • Connecting rooms available
  • Wheelchair accessible
  • Free tea bags/instant coffee
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Big Apple Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available.

Samplings on Fourteenth – Overlooking the garden, this fine-dining restaurant specialises in fusion cuisine and only serves dinner. Open selected days.

Late-night fare is available from 24-hour room service.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Basketball on site
  • Playground on site
  • Racquetball/squash on site

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for MYR 255.0 per night.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The credit card used at check-in to pay for incidentals must be the same card used to book the reservation. The name on the credit card must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards, debit cards and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless checkout is available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

  • One child stays free
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 July 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 38 for adults and MYR 28 for children (approximately)
  • Airport shuttle fee: MYR 318 per vehicle (one way)
  • Self-parking fee: MYR 10 per day
  • Rollaway bed fee: MYR 255.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Berjaya Hotel Times Square
  • Berjaya Square
  • Berjaya Square Hotel
  • Berjaya Times
  • Berjaya Times Square
  • Berjaya Times Square Hotel
  • Berjaya Times Square Hotel Kuala Lumpur
  • Berjaya Times Square Kuala Lumpur
  • Hotel Berjaya
  • Times Berjaya Square
  • Berjaya Times Square Hotel, Kuala Lumpur Hotel
  • Berjaya Times Square Hotel, Kuala Lumpur Kuala Lumpur
  • Berjaya Times Square Hotel, Kuala Lumpur Hotel Kuala Lumpur

You should know

  • Berjaya Times Square Hotel, Kuala Lumpur offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.