"The location was excellent, right in the city centre next to the malls and restaurants. The rooms are okay, but the spa and swimming pool facilities n ... " More
14 May 2018 by Grand Millennium Kuala Lumpur
Dear Guest, thank you for providing such valuable feedback. Although we are thrilled that you enjoyed our convenient location, I am disappointed to hear that we fell short of your expectations in terms of our facilities. We will be sure to keep your comments in mind for future planned developments and we look forward to welcome you back again soon. Kind regards, Peter D Gibbons, General Manager
11 Oct 2017 by GMKL
Dear GAK, thank you for taking the time to review your recent visit on Expedia. It is disappointing to read about your experiences and my sincere apologies for the poor first impression. Your feedback from arrival and check-in to breakfast have been duly noted and will be discussed with the respective teams for their necessary actions. While personalised service and creating memorable experience are our highest priority, it is unfortunate that we were unable to deliver and meet your expectations on this occasion. We hope that we can convince you to change your mind about another visit to turn your impression around. Take care and kind regards, Peter D Gibbons, General Manager
3 Dec 2019 by GMKL
Dear Minna, thank you for staying with us at Grand Millennium Kuala Lumpur and for rating us on ebookers. We are glad that you had an overall positive experience and we look forward to welcoming you back for another pleasant say soon. Best regards, Ko Van den Hil, General Manager
The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
Grand Millennium Hotel Kuala Lumpur offers its guests a kids' pool, an outdoor pool, a spa tub, and a sauna. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a business centre, a meeting room, and a limo/town car service. A fitness centre, a library, and tour or ticket assistance are also featured at the luxury Grand Millennium Hotel Kuala Lumpur. Self parking is free. This 5-star Kuala Lumpur hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Wired internet access - surcharge , Internet access - wireless , Internet access in public areas - high speed , Internet access in public areas - surcharge
Free self parking
Grand Millennium Hotel Kuala Lumpur offers 468 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:30 AM.
Lai Ching Yuen – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
The Mill – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Open daily.
Bistro 160 – This café only serves light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Happy hour is offered.
Hanaya – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Reservations are required. Open daily.
24-hour room service is available.
An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The Club Lounge is open 6 AM-11 PM and enforces a strict dress code. This property does not allow children 12 and younger to access the Club Lounge.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast and through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) and We Clean. We Care. We Welcome. (Millennium) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
