1 Dec 2017 by Que Akmar
Dear Value Guest, Greeting from Hotel Maya Kuala Lumpur! Thank you for the time to write your review for our property, your comments are much valued. I would like to personally apologize for the inconvenience experienced during your stay with us. We will continually try to do our very level best for all of our guest and will look into each issue that you have highlight, in an attempt for us to serve you better! Looking forward another opportunity to serve you better in the future! Sincerely, Que Akmar Reservation & Guest Communication Executive
Hotel Maya Kuala Lumpur offers its guests a full-service spa, an indoor pool, and a steam room. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a 24-hour business centre on site. There are 6 meeting rooms available. A fitness centre, multilingual staff, and concierge services are also featured at the luxury Hotel Maya Kuala Lumpur. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. A complete renovation of Hotel Maya Kuala Lumpur was completed in March 2020. Smoking is allowed in designated areas at this 5-star Kuala Lumpur hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Hotel Maya Kuala Lumpur offers 284 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Memory foam beds feature premium bedding. Cable televisions are provided. Bathrooms include bathrobes, slippers, bidets and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a local cuisine breakfast daily from 6:30 AM to 10:30 AM.
Maya Brasserie – This restaurant serves breakfast, lunch and dinner. A children's menu is available. Reservations are required.
Still Waters – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Reservations are required. Open selected days.
Ramah Tamah – This café serves breakfast and lunch. Open selected days.
Recreational amenities at the hotel include an indoor pool, a steam room and a fitness centre.
Children aged under 12 years old are not allowed in the swimming pool without adult supervision. Guests aged under 18 years old are not allowed in the fitness facility.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Anggun Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.
The spa is open selected days. Guests under 18 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
If you are planning to arrive after 6 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Long-term renters welcome
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards and cash. Long-term renters welcome. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.