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3.9 out of 5

"The hotel was generally good. The location was ideal for all purposes. The room itself was very spacious with good views. However, we had to ask the s ... " More

By a verified traveller on Sun 08 Oct 2017

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Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Heritage Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the spacious rooms at Hotel Maya Kuala Lumpur. During your stay, you're just a quick walk from Petronas Twin Towers. You'll find features such as free WiFi in public areas and free self-parking, plus 3 restaurants. Built in 2005, this 5-star hotel has 284 rooms over 22 floors. Free WiFi and memory foam beds are available in all rooms.

  • Air-conditioned rooms with memory foam beds, cable TV and premium bedding
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 3 restaurants, a coffee shop and a bar/lounge
  • Breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with body scrubs, Ayurvedic treatments or hot stone massages at Anggun Spa
  • Services include dry cleaning/laundry, concierge services and a porter
  • On-site recreation includes a fitness centre and a steam room
  • Guests speak favourably about the area's walkability and the size of the guestrooms
  • Within a 15-minute walk of Petronas Twin Towers and Suria KLCC Shopping Centre
  • Airport shuttle service available for a fee

Hotel Maya Kuala Lumpur ratings based on 8 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Hotel Maya Kuala Lumpur

Everyone (3) Couples (4) Family (1)
4 out of 5

Very good location! Mins away from the twin towers

The hotel was generally good. The location was ideal for all purposes. The room itself was very spacious with good views. However, we had to ask the staff to do house keeping 3 times before they eventually did it. And the wi fi could've been abit faster. Other than that, not much to complain about.

Posted by , from London on 8 Oct 2017

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Comment from Hotel Management

1 Dec 2017 by Que Akmar

Dear Value Guest, Greeting from Hotel Maya Kuala Lumpur! Thank you for the time to write your review for our property, your comments are much valued. I would like to personally apologize for the inconvenience experienced during your stay with us. We will continually try to do our very level best for all of our guest and will look into each issue that you have highlight, in an attempt for us to serve you better! Looking forward another opportunity to serve you better in the future! Sincerely, Que Akmar Reservation & Guest Communication Executive

5 out of 5

Fantastic stopover !!

We stayed at the Maya on our way to Australia and were not disappointed. The hotel is clean with excellent customer service although the best part was the buffet breakfast - from local to European dishes being served with a chef on standby to make whatever you desire. The location is excellent - about 5 minutes walk to the KLCC towers and its shopping complex. Hotel also provides a free shuttle service to some local attractions including the famous china town night market.

Posted by on 9 Mar 2016

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5 out of 5

Out of this world

I would definitely go back to this hotel. The best experience I have ever had! Well done

Posted by on 25 Oct 2015

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5 out of 5

Great hotel

Hotel maya is amazing place to Stay....we had a really good and comfortable Stay there ..nothing to fault

Posted by on 18 Jan 2015

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2 out of 5

Kein 5 Sterne Hotel, eher eine Ruine

Abgewohnt, dreckig, kaputt und kein Personal was sich kümmert. Farbe blättert von den Wänden und Decken, der Schimmelgeruch ist überall genießbar, Wasserschäden zieren die Zimmer, din Handtücher und Stoffservierten präsentieren sich mit Flecken vom Vorgänger ebenso die Bettwäsche. Das Personal ist bemüht die Zeit des Tages rum zu bekommen, jedoch mit Service hat dies nichts zu tun. Tische werden nicht abgeräumt, das Frühstücksbuffet wird nicht aufgefüllt und das Personal sollte nicht gestört werden bei den privaten Unterhaltungen. Alles im allen ein sehr sehr enttäuschender Aufenthalt, welcher mich sehr schockiert hat und welchen ich niemanden empfehlen würde.

Posted by , from Neustrelitz on 1 Aug 2017

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4 out of 5

Hotel ist 200m von den Petronas Towers entfernt.

Skyfall im 13. Stock mit direktem Blick auf einer der Petronas Towers ist super! Taxitransfer Flughafen - Hotel: 120 Ringgit; vom Hotel zum Flughafen: 150 Ringgit (ist einfach so ...).

Posted by on 22 Jan 2017

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2 out of 5

Super für Städtetrip

Bis auf dass uns bei Abreise mehrere Dinge aus der Minibar berechnet wurden, die wir nicht gegessen/getrunken haben, war alles top! Sicht auf die Petronas Twin Towers ist mittlerweile leider verbaut! Trotzdem netter Ausblick!

Posted by on 9 Jan 2016

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4 out of 5

unerwartete Überraschung

Das Hotel liegt sehr zentral, ist angenehm klar in seiner Einrichtung und das Personal immer zuvorkommend und hilfsbereit gewesen. Ein angemessenes Preis-Leistungsverhältnis. Da ich bei unserer Ankunft den Geburtstag meiner Frau erwähnte, bemühte man sich uns ein kostenloses Upgrade mit Blick auf die Petronas zu geben - mit Erfolg. Der krönende Abschluss, war die kleine Geburtagstorte, die organisiert wurde. Eine unerwartete, sehr schöne Überraschung!

Posted by on 26 Mar 2014

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About the Hotel Maya Kuala Lumpur

Location 138, Jalan Ampang, Kuala Lumpur, 50450

Property Features

Hotel Maya Kuala Lumpur offers its guests a full-service spa, an indoor pool, and a steam room. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a 24-hour business centre on site. There are 6 meeting rooms available. A fitness centre, multilingual staff, and concierge services are also featured at the luxury Hotel Maya Kuala Lumpur. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. A complete renovation of Hotel Maya Kuala Lumpur was completed in March 2020. Smoking is allowed in designated areas at this 5-star Kuala Lumpur hotel.

  • 284 guestrooms or units
  • 22 levels
  • 3 dining venues
  • Built in 2005
  • Bar or lounge
  • Coffee shop
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Kuala Lumpur International Airport (KUL) (60.3 km / 37.4 mi)
  • Train station: Kuala Lumpur Masjid Jamek Station (2 km / 1.3 mi)
  • Metro station: Bukit Nanas Station (0.5 km / 0.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Hotel Maya Kuala Lumpur offers 284 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Memory foam beds feature premium bedding. Cable televisions are provided. Bathrooms include bathrobes, slippers, bidets and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Memory foam beds
  • Television
  • Cable channels
  • Electric kettle
  • Luxury bedding
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Free tea bags/instant coffee
  • Wardrobe or cupboard
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a local cuisine breakfast daily from 6:30 AM to 10:30 AM.

Maya Brasserie – This restaurant serves breakfast, lunch and dinner. A children's menu is available. Reservations are required.

Still Waters – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Reservations are required. Open selected days.

Ramah Tamah – This café serves breakfast and lunch. Open selected days.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a steam room and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision. Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby

Spa Services

Anggun Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.

The spa is open selected days. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Minimum age to access spa is 18
  • Thai massage
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 6 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for MYR 90 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Hotel Maya Kuala Lumpur

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Long-term renters welcome

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. Long-term renters welcome. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Long-term renters welcome
  • Debit cards not accepted
  • Staffed front desk
  • UnionPay
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities on site
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 200 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 July 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: MYR 35 for adults and MYR 17.5 for children (approximately)
  • Airport shuttle fee: MYR 191.00 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: MYR 90 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Maya Kuala Lumpur
  • Kuala Lumpur Hotel Maya
  • Kuala Lumpur Maya Hotel
  • Maya Hotel Kuala Lumpur
  • Maya Kuala Lumpur
  • Maya Kuala Lumpur Hotel
  • Hotel Maya Kuala Lumpur Hotel
  • Hotel Maya Kuala Lumpur Kuala Lumpur
  • Hotel Maya Kuala Lumpur Hotel Kuala Lumpur

You should know

  • Hotel Maya Kuala Lumpur offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.