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4.2 out of 5

"Still a nice good quality hotel despite showing its age in some areas. Biggest disappointment was the breakfast service, decent choices and plenty of ... " More

By a verified traveller on Sat 22 Dec 2018

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Hotel Description

Our customers tell us they can't get enough of Impiana KLCC Hotel's great location. During your stay, you'll be connected to the convention centre and just a quick walk from Kuala Lumpur Convention Centre. You'll find features such as free WiFi in public areas and free self-parking, plus 2 restaurants. This 4.5-star hotel has 519 rooms over 25 floors. Each room includes amenities such as free WiFi and an LCD TV.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and minibars
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and concierge services
  • Guests have great things to say about the location and the proximity to shopping
  • Just a 3-minute walk from Kuala Lumpur Convention Centre and 5 minutes on foot from Suria KLCC Shopping Centre
  • Airport shuttle service available for a fee

Superior Twin Plus

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£34* Per night/room 13 Jul - 14 Jul

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Deluxe

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe King Plus

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Premier Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Impiana KLCC Hotel ratings based on 10 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Impiana KLCC Hotel

Everyone (9)
4 out of 5
Still a nice good quality hotel despite showing its age in some areas. Biggest disappointment was the breakfast service, decent choices and plenty of staff but they seem uninterested in looking after customers..

Posted by on 22 Dec 2018

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Comment from Hotel Management

28 Dec 2018 by Kavin (Digital Marketing Executive)

Dear Guest, Warm Greetings from Impiana KLCC, Thank you for choosing us as your Hotel in KL. We are located right in the middle of Kuala Lumpur's Golden Triangle which is within a walking distance to KLCC, Convention center, Suria KLCC as well as other prime location. However, every review is taken seriously and I have noted this down and on behalf of Impiana KLCC Hotel, I would like to sincerely apologize for our shortcomings and I will be passing this message to our management team for further discussion. Again thank you for choosing us and being our guest and we are looking forward welcoming you again soon. Best Wishes, The Management Impiana KLCC Hotel

3 out of 5

1 night stay, second time

My second visit for a one night stay. Room did not seem as clean or welcoming. I think the rooms could do with a update. Had a mix up whereby they said I did not pay for breakfast when I did. Credit to the Breakfast Manager who said to carry on until we finished. Sorted it afterwards but it was a bit embarrassing. I also booked for a double bed but got 2 single ones. Had to go back to reception to sort out. Overally it was a big contrast to first stay but the staff responded well to the issues.

Posted by on 24 Nov 2017

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5 out of 5

Good place for 1 night stay

Room was clean and well presented, breakfast was busy but we were well looked after, great location for access to KLCC and the twin towers, only downside was the view from the room. Would recommend for a few nights stay.

Posted by , from UK on 12 May 2017

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5 out of 5

Nice hotel very near to klcc

Friendly staff will wait for you and new building or design.

Posted by , from zac on 11 Apr 2017

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3 out of 5
Zentrale Lage, genüggend und sehr freundliches Personal. Dreck im Bad und Glastüren grauenhaft!

Posted by on 15 Dec 2018

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Comment from Hotel Management

28 Dec 2018 by Kavin (Digital Marketing Executive)

Dear Guest, Warm Greetings from Impiana KLCC, Thank you for choosing us as your Hotel in KL. We are located right in the middle of Kuala Lumpur's Golden Triangle which is within a walking distance to KLCC, Convention center, Suria KLCC as well as other prime location. However, every review is taken seriously and unfortunately, we were not able to live up to your expectations on this round. I have noted this down and on behalf of Impiana KLCC Hotel, I would like to sincerely apologize for our shortcomings and I will be passing this message to our management team for further discussion. Again thank you for choosing us and being our guest and we are looking forward to welcoming you again soon. Best Wishes, The Management Impiana KLCC Hotel

4 out of 5
Hyvä sijainti,huono ruoka! Palvelut lähellä,huone oli erityäin korkea ja kaikuva,mutta tilava,henkilökunta ystävällistä!

Posted by on 30 Nov 2018

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Comment from Hotel Management

7 Dec 2018 by The Management, Impiana KLCC Hotel

Dear Valued Guest, Warm greetings from Impiana KLCC Hotel. Thank you for taking the time to share your feedback. We have taken note of how we can improve and deliver a better guest experience in future. We appreciate your feedback and hope you will give us a chance to welcome you again.

4 out of 5
Perfekte zentrale Lage. Gutes Frühstück. Zimmer ok, aber sehr hellhörig, Geräusche von draußen, dem Flur und der oberen Etage waren ständig zu hören. Zimmereinrichtung sehr beansprucht, abgewohnt.

Posted by , from Bayern on 19 Nov 2018

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Comment from Hotel Management

7 Dec 2018 by The Management, Impiana KLCC Hotel

Dear Stephanie, Warm greetings from Impiana KLCC Hotel. Thank you for taking the time to share your feedback. We have taken note of how we can improve and deliver a better guest experience in future. We appreciate your feedback and hope you will give us a chance to welcome you again.

4 out of 5

Gute Lage - Leider sehr sehr ringhörig

Die Lage ist sehr gut. Das Personal war freundlich. Leider wie schon in anderen Ländern das selbe Problem gehabt; Hotelzimmer mit Zwischentüre erhalten. Alles und ich meine alles vom Nebenzimmer wunderbar gehört. Ich denke das Hotel war nicht ausgebucht, weshalb man die Gäste sicher besser verteilen sollte.

Posted by , from Schweiz on 6 Apr 2018

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5 out of 5
Pros: die Lage
Cons: Dusche im Zimmer
Location: ideal lage vom Hotel
es war ein schöner Aufenthalt die läge war perfekt

Posted by on 2 Jan 2018

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5 out of 5

Visite

Au top à Tout les niveaux je recommande sans hésité !

Posted by on 9 May 2017

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Property Features

There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. WiFi is free in public spaces. There are 5 meeting rooms available. An outdoor pool, spa services, and tour or ticket assistance are also featured at the business-friendly Impiana KLCC Hotel. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Kuala Lumpur hotel.

  • 519 guestrooms or units
  • 25 levels
  • 2 buildings
  • 2 dining venues
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Kuala Lumpur (KUL-Kuala Lumpur Intl.) (59.6 km / 37 mi)
  • Train station: Kuala Lumpur Masjid Jamek Station (2.7 km / 1.7 mi)
  • Metro station: KLCC Station (0.7 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Impiana KLCC Hotel offers 519 forms of air-conditioned accommodation with minibars and a safe. A pillow menu is available. 50-inch LCD televisions come with digital channels. This Kuala Lumpur hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and complimentary slippers. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Pillow options
  • Housekeeping (daily)
  • Newspapers (free)
  • Safe
  • Slippers
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

Cedar on 15 – This restaurant serves breakfast, lunch and dinner. Open 24 hours.

Tonka Bean – This buffet restaurant serves breakfast, lunch and dinner. Open 24 hours. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

  • Golfing nearby

Spa Services

  • Deep tissue massage
  • Swedish massage
  • Number of treatment rooms 4
  • Reflexology
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 6:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 120.00 per day.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Impiana KLCC Hotel

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Personal protective equipment, including masks, will be available to guests.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it follows sanitisation practices of Safe & Clean (Malaysia) guidelines.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it follows sanitisation practices of Safe & Clean (Malaysia) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guests' stays 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: MYR 48 for adults and MYR 24 for children (approximately)
  • Rollaway bed fee: MYR 120.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Impiana
  • Hotel KLCC
  • Impiana
  • Impiana Hotel
  • Impiana KLCC
  • Impiana KLCC Hotel
  • Impiana KLCC Hotel Kuala Lumpur
  • Impiana KLCC Kuala Lumpur
  • KLCC Hotel
  • Hotel Impiana Klcc
  • Impiana KLCC Hotel Hotel
  • Impiana KLCC Hotel Kuala Lumpur
  • Impiana KLCC Hotel Hotel Kuala Lumpur

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.