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4.2 out of 5

"My second visit for a one night stay. Room did not seem as clean or welcoming. I think the rooms could do with a update. Had a mix up whereby they sai ... " More

By a verified traveller on Fri 24 Nov 2017

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Hotel Description

Our customers tell us that they enjoy the sightseeing around Impiana KLCC Hotel. During your stay, you'll be connected to the convention centre and just a quick walk from Kuala Lumpur Convention Centre. Enjoy features like free WiFi in public areas and free self-parking, plus 2 restaurants. This 4.5-star hotel has 519 rooms over 25 floors. Free WiFi and safes are available in all rooms.

  • All rooms offer 24-hour room service, phones and free newspapers
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and concierge services
  • Guests speak favourably about the proximity to shopping and the central location
  • Just a 3-minute walk from Kuala Lumpur Convention Centre and 5 minutes on foot from Suria KLCC Shopping Centre
  • Airport shuttle service available for a fee

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
£63* Per night/room 25 Oct - 26 Oct

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Club Deluxe

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Twin Plus

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe King Plus

Bed Count 1 King Bed Maximum Occupancy 3 Max

Impiana KLCC Hotel ratings based on 51 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Impiana KLCC Hotel

Everyone (12) Couples (23) Business (2) Family (2) Friends (2) Other (9)
4 out of 5
Still a nice good quality hotel despite showing its age in some areas. Biggest disappointment was the breakfast service, decent choices and plenty of staff but they seem uninterested in looking after customers..

Posted by on 22 Dec 2018

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Comment from Hotel Management

28 Dec 2018 by Kavin (Digital Marketing Executive)

Dear Guest, Warm Greetings from Impiana KLCC, Thank you for choosing us as your Hotel in KL. We are located right in the middle of Kuala Lumpur's Golden Triangle which is within a walking distance to KLCC, Convention center, Suria KLCC as well as other prime location. However, every review is taken seriously and I have noted this down and on behalf of Impiana KLCC Hotel, I would like to sincerely apologize for our shortcomings and I will be passing this message to our management team for further discussion. Again thank you for choosing us and being our guest and we are looking forward welcoming you again soon. Best Wishes, The Management Impiana KLCC Hotel

3 out of 5

1 night stay, second time

My second visit for a one night stay. Room did not seem as clean or welcoming. I think the rooms could do with a update. Had a mix up whereby they said I did not pay for breakfast when I did. Credit to the Breakfast Manager who said to carry on until we finished. Sorted it afterwards but it was a bit embarrassing. I also booked for a double bed but got 2 single ones. Had to go back to reception to sort out. Overally it was a big contrast to first stay but the staff responded well to the issues.

Posted by on 24 Nov 2017

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5 out of 5

Good place for 1 night stay

Room was clean and well presented, breakfast was busy but we were well looked after, great location for access to KLCC and the twin towers, only downside was the view from the room. Would recommend for a few nights stay.

Posted by , from UK on 12 May 2017

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5 out of 5

Nice hotel very near to klcc

Friendly staff will wait for you and new building or design.

Posted by , from zac on 11 Apr 2017

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5 out of 5

Very Nice Hotel - Glad I stayed

The hotel is great. The staff were very friendly and supportive. Good location within walking distance of Petronas twin towers, shopping district and malls.

Posted by , from London on 31 Jul 2016

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4 out of 5

City break

What a great hotel, fantastic location a couple of minutes walk to Petronas Tower. Lovely room. Only down point, some of the reception staff could be more welcoming and have less attitude, with one notable exception a lady named Inna who was nothing but helpful and professional.

Posted by on 22 Nov 2015

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4 out of 5

good weekend trip

good location, walking distance to KLCC, suitable to stay with kids. very convenient

Posted by on 4 Sep 2015

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5 out of 5

Wonderful staff

We flew to Kuala Lumpur as we would have been in Phuket more than 30 days.We had just got to opposite the Hotel when someone on a motorbike snatched my handbag with everything in it, c/cards money.air tickets and passports.We were devastated and 4 days came to be 6 as it was a bank holiday and we could not get any replacements as the embassy's were closed.THE HOTEL STaff were all wonderful to us. We could not have been anywhere else where they would have been better.They helped us in everyway they could. The reception desk and at the swimming pool they were all so kind.I would recommend this Hotel to anyone.The area was so convenient with lots of shops and the Petronas towers were just minutes away.A very nice area too! I would definitely visit again.However do be aware that snatches do happen quite a lot we were told in Malaysia.

Posted by on 30 May 2015

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4 out of 5

Business Trip

Lovely, neat, good place,near KLCC, lovely staff, clean rooms , high value of money

Posted by on 15 Apr 2015

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5 out of 5

family trip

Hotel located in a central area, surrounded by malls and park. Very clean room, very good service and will not hesitate to book again. Breakfast is great with lots of choice from continental to Asian, with a few vast selection. You will be spoilt for choice!!! 5 star all around, with the wife loving the spa treatments too!

Posted by on 6 Apr 2015

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Property Features

There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. WiFi is free in public spaces. There are 5 meeting rooms available. An outdoor pool, spa services, and tour or ticket assistance are also featured at the business-friendly Impiana KLCC Hotel. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Kuala Lumpur hotel.

  • 519 guestrooms or units
  • 25 levels
  • 2 buildings
  • 2 dining venues
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Kuala Lumpur (KUL-Kuala Lumpur Intl.) (58.9 km / 36.6 mi)
  • Train station: Kuala Lumpur Masjid Jamek Station (3 km / 1.9 mi)
  • Metro station: KLCC Station (0.7 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Impiana KLCC Hotel offers 519 forms of accommodation with a safe and free newspapers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and complimentary slippers. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Housekeeping (daily)
  • Newspapers (free)
  • Safe
  • Slippers
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Cedar on 15 – This restaurant serves breakfast, lunch and dinner. Open 24 hours.

Tonka Bean – This buffet restaurant serves breakfast, lunch and dinner. Open 24 hours. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

  • Golfing nearby

Spa Services

  • Deep tissue massage
  • Swedish massage
  • Number of treatment rooms 4
  • Reflexology
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at 6:00 PM
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.

This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • Pets and service animals are not allowed at Impiana KLCC Hotel

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No pets or service animals allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 48 for adults and MYR 24 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Impiana
  • Hotel KLCC
  • Impiana
  • Impiana Hotel
  • Impiana KLCC
  • Impiana KLCC Hotel
  • Impiana KLCC Hotel Kuala Lumpur
  • Impiana KLCC Kuala Lumpur
  • KLCC Hotel
  • Hotel Impiana Klcc
  • Impiana KLCC Hotel Hotel
  • Impiana KLCC Hotel Kuala Lumpur
  • Impiana KLCC Hotel Hotel Kuala Lumpur

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.