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4.6 out of 5

"We stayed overnight after getting off the shuttle from the Mutiara Resort at Taman Negara as it was very convenient. The hotel was better than we tho ... " More

By a verified traveller on Mon 02 Mar 2020

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Club Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Room (Twin Tower View)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Club Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable rooms at Istana Kuala Lumpur. During your stay, you're just a quick walk from Changkat Bukit Bintang. 2 restaurants, a full-service spa and an outdoor pool are available. Built in 1993, this 4-star hotel has 486 rooms over 23 floors. Each room includes amenities such as free WiFi and a deep-soaking bath.

  • Air-conditioned rooms with deep-soaking baths, 24-hour room service and flat-screen TVs
  • Free WiFi
  • Options for a bite to eat or a refreshing drink include a restaurant, a coffee shop, a poolside bar and a bar/lounge
  • Full breakfast served daily for a fee
  • WiFi in some public areas for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the 2 spa tubs
  • Indulge with reflexology, body treatments or facials at Bali-Bali Spa
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes tennis courts, a gym and a steam room
  • Guests have great things to say about the comfortable guestrooms and the helpful staff
  • Within a 10-minute walk of Pavilion Kuala Lumpur and Jalan Alor
  • Airport shuttle service available for a fee

Istana Kuala Lumpur ratings based on 15 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Istana Kuala Lumpur

Everyone (9) Couples (6)
4 out of 5
We stayed overnight after getting off the shuttle from the Mutiara Resort at Taman Negara as it was very convenient. The hotel was better than we thought it might be. Breakfast was very good with lots of choice. The staff were very helpful in printing boarding passes.

Posted by on 2 Mar 2020

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Comment from Hotel Management

5 Mar 2020 by Hotel Istana Kuala Lumpur

Dear Anonymous Thank you for choosing to stay with us and sharing your comments. We are delighted that overall you had enjoyed your stay with us. We look forward to welcoming you back again. Thank you. Regards Hotel Istana Kuala Lumpur

5 out of 5
Everything and everybody was so great. Just could not fault this Hotel

Posted by on 24 Jan 2020

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Comment from Hotel Management

26 Jan 2020 by Hotel Istana Kuala Lumpur

Dear Anonymous, Thank you for taking the time to write a review and sharing your feedback and experience on our hotel. We hope that you will continue to support and stay with us on your next visit. Thank you. Regards Hotel Istana Kuala Lumpur

5 out of 5

4. visiting in Istana

Pros: God location.
Cons: Clean-up earlier.The hotell need maybe little decoration.
Location: Nearby are very god and cheap food-street and bar-street.
Best hotell,all staff are friendly,breakfast god.Pool area clean.Housekeeping late in the day in others floor. Reception work very well.We come again.

Posted by on 18 Feb 2018

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Comment from Hotel Management

19 Feb 2018 by Hotel Istana Kuala Lumpur

Dear Anonymous Thank you so much for your complimentary comments relating to your experience at the hotel. Your positive review on our hotel is greatly appreciated. We are glad that you enjoyed your recent stay with us. We hope that you will continue to support and stay with us on your next visit. Regards Hotel Istana Kuala Lumpur

5 out of 5

An absolutely outstanding

Pros: Everything was fantastic.
Cons: Can not think of anything
Location: 10 minute walk to centre, lots of restaurants five minutes walk from hotel.
What a lovely Hotel. Outstanding to me and I am fussy. You will not be disappointed from the minute you arrive till the minute you leave. Beware Blue Taxis outside the Hitel, they are double the price of the red ones. Will be staying there again that's for sure.

Posted by , from Margate UK on 15 Feb 2018

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Comment from Hotel Management

19 Feb 2018 by Hotel Istana Kuala Lumpur

Dear Barry Thank you for choosing to stay with us and sharing your comments with us. Your positive review on our hotel is greatly appreciated. We are glad that you enjoyed your recent stay with us. The strategic location of the hotel is something that our guests benefit from, not just for the convenience when exploring our city but public transportation is also easily available. We look forward to welcoming you back again. Regards Hotel Istana Kuala Lumpur

5 out of 5

First and foremost a top location.

A great location. Walk out the door, round the corner and you are on Bukit Bintang the best area for bars. Close by is KLCC Park. The hotel is very good and friendly, just a bit tired. Importantly if you want to stay in for a night you can. The hotel does not 'force' you out, there are enough 'pleasant' facilities. If the price is 'right' for you, book. I have reflected all this in my ratings. A five for 'what the hotel enables' if the price is acceptable. Threes for being a bit tired.

Posted by , from Beverley on 30 Oct 2017

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4 out of 5
Nice older hotel something's in the rooms and bathroom are a bit worn and dated.

Posted by on 29 Sep 2017

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4 out of 5

Nice hotel in city centre

The asset of this hotel is their staff who would go beyond and above to accommodate you. The service was impeccable, I cannot fault it. The hotel itself is nice, lobby and other hotel areas exude elegance although the room is a bit dated (and the towels need replacing). Having said that the room was spacious and we were upgraded to a room with KLCC view so we had a nice view. Breakfast buffet was excellent, great choices and very tasty. All in all we enjoyed our stay and will definitely return

Posted by , from London on 6 Sep 2017

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5 out of 5

Awesome couple or family trip

clean and comfort room , Location and everythink in hotel is Great I recommend this hotel for shopping and relax

Posted by on 13 Feb 2015

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5 out of 5

Awesome Couple Trip

great Location, Entertainment, Shopping, Room cleanliness, I recommend this hotel to a Solo. Couple, Family

Posted by on 19 Jan 2015

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4 out of 5

Posted by on 6 Feb 2020

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Comment from Hotel Management

17 Feb 2020 by Hotel Istana Kuala Lumpur

Dear Anonymous Thank you for reviewing your recent experience as we always appreciate hearing from our guests. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Regards Hotel Istana Kuala Lumpur

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Fitness facilities

Property Features

Istana Kuala Lumpur offers its guests a full-service spa, 2 hot tubs, an outdoor pool, and a spa tub. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. WiFi is available in public spaces for a fee. A business centre and a limo/town car service are available. There are 15 meeting rooms available. A kids' pool, a fitness centre, and a sauna are also featured at the family-friendly Istana Kuala Lumpur. An airport shuttle (available on request) is available for a fee. For a fee, parking is available. A complete renovation of Istana Kuala Lumpur was completed in 2001. Smoking is allowed in designated areas at this Art Deco Kuala Lumpur hotel.

  • 1 building
  • 486 guestrooms or units
  • 23 levels
  • 2 dining venues
  • Built in 1993
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Kuala Lumpur Masjid Jamek Station (2.2 km / 1.4 mi)
  • Metro station: Raja Chulan Station (0.2 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Istana Kuala Lumpur offers 486 forms of air-conditioned accommodation with minibars and a safe. 42-inch Flat-screen televisions come with premium cable channels. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and complimentary toiletries. This Kuala Lumpur hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, hairdryers and change of towels can be requested. Housekeeping is provided on a daily basis.

  • Deep-soaking bath
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Separate bath and shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or cupboard
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:00 AM to 10:30 AM and at the weekend from 6:00 AM to 11:00 AM.

Urban – This fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Taman Sari Brasserie – This buffet restaurant serves breakfast, lunch and dinner. A children's menu is available. Reservations are required. Open daily.

Songket Lounge – On-site coffee shop. Open daily.

24-hour room service is available.

Nearby Activities

2 hot tubs are on site along with an outdoor pool. In addition to a kids' pool, other recreational amenities include a spa tub, a sauna and a fitness centre.

Spa Services

Bali-Bali Spa has 5 treatment rooms, including rooms for couples. Services include facials and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a spa tub.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Spa tub in spa
  • Number of treatment rooms 5
  • Minimum age to access spa is 16
  • Couples treatment rooms
  • Reflexology
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 120 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Istana Kuala Lumpur

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash.

For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities. This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

  • UnionPay
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on site
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Parking height restrictions apply
  • Number of children who can stay for free – 2
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2022. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: MYR 64 for adults and MYR 32 for children (approximately)
  • Airport shuttle fee: MYR 200 per vehicle (maximum occupancy 3)
  • Valet parking fee: MYR 25 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: MYR 120 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Istana
  • Hotel Istana City Center
  • Hotel Istana Kuala Lumpur City Center
  • Istana
  • Istana City Center
  • Istana Hotel
  • Istana Hotel Kuala Lumpur City Center
  • Istana Kuala Lumpur City Center
  • Istana Kuala Lumpur Hotel
  • Istana Kuala Lumpur Kuala Lumpur
  • Hotel Istana Kuala Lumpur City Center
  • Istana Kuala Lumpur Hotel Kuala Lumpur

You should know

  • Istana Kuala Lumpur offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 7:00 AM to 8:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.