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4.4 out of 5

"Very nice hotel, superb service standards, staff very polite, very good breakfast room was very clean and it was very well maintained. Recommend this ... " More

By a verified traveller on Sun 01 Mar 2020

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Privilege, Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Room, 1 Queen Bed (Privilege Luxe)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Classic Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Classic Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Superior Room, 2 Single Beds (Classic)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Superior Room, 1 Queen Bed (Classic)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Description

With your stay at Mercure Kuala Lumpur Shaw Parade, you're connected to a shopping centre and just a quick walk from Berjaya Times Square. Free WiFi in public areas, an outdoor pool and a restaurant are available.

  • Free WiFi
  • Enjoy international cuisine while dining at Chorak - All Day Dining
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Within a 15-minute walk of Berjaya Times Square and Pavilion Kuala Lumpur

Mercure Kuala Lumpur Shaw Parade ratings based on 9 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Kuala Lumpur Shaw Parade

Everyone (7) Couples (2)
4 out of 5

Posted by on 25 Jan 2021

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5 out of 5
Very nice hotel, superb service standards, staff very polite, very good breakfast room was very clean and it was very well maintained. Recommend this place and we will be back for sure

Posted by , from Oxford on 1 Mar 2020

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Comment from Hotel Management

18 Mar 2020 by .

Dear Daniel, Thank you for awesome score and we look forward to your support again. Cindy Yeoh General Manager.

4 out of 5
Daily room make up and very friendly staff who are ready to help you every time every day

Posted by , from Blackburn uk on 26 Aug 2019

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Comment from Hotel Management

26 Sep 2019 by .

Dear Muhammedsafi, We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

3 out of 5
The only good thing about this hotel was the Breakfast Egg Bay Eggs cooked to perfection. Housekeeping leaves a lot to be desired, when ask hotel to book taxi they add on another %100. Taxis will not use their meters and will charge you at least treble the price. If you not prepared to pay that will not take you. The only way is to book a taxi yourself through Grab. You won't get ripped off. Also book your own attractions DO NOT let hotel or other companies book, then use Grab to get byou there and back. Hotel wanted to charge £10.00 for cleaning bed sheets as wife had fake tan and it rubbed off onto sheets but comes off in the was no tro

Posted by on 18 Sep 2018

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5 out of 5

Posted by on 28 Jul 2020

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5 out of 5

Posted by on 3 Jan 2020

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Comment from Hotel Management

31 Jan 2020 by .

Dear Guest Thank you for the fantastic 5/5 score. We look foward to your return visits with us. Thank you. Cindy Yeoh General Manager.

4 out of 5

Posted by on 18 Sep 2019

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Comment from Hotel Management

26 Sep 2019 by .

Dear Guest, We very much appreciate your ratings regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive ratings. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

5 out of 5

Posted by on 17 Apr 2019

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Comment from Hotel Management

22 Apr 2019 by .

Dear Guest, We very much appreciate your awesome ratings regarding your stay at the Mercure Kuala Lumpur Shaw Parade. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

5 out of 5

Posted by on 2 Jan 2019

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Comment from Hotel Management

7 Jan 2019 by .

Dear Guest, We very much appreciate your support and awesomely positive ratings regarding your stay at the Mercure Kuala Lumpur Shaw Parade. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Property Features

Mercure Kuala Lumpur Shaw Parade offers its guests a kids' pool, an outdoor pool, and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the pool bar. Public spaces have free WiFi. A business centre and meeting rooms are available. The business-friendly Mercure Kuala Lumpur Shaw Parade also features a terrace, a garden, and concierge services. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Kuala Lumpur hotel is smoke free.

  • 213 guestrooms or units
  • 11 levels
  • Conference rooms
  • Built in 2016
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces) , Offsite parking discounted rates available

Transport

  • Train station: Kuala Lumpur Masjid Jamek Station (3.4 km / 2.1 mi)
  • Metro station: Imbi Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Kuala Lumpur Shaw Parade offers 213 air-conditioned accommodations with a safe and complimentary bottles of water. LED televisions come with cable channels. Bathrooms include slippers, bidets, hairdryers and toothbrushes and toothpaste. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Slippers
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Wardrobe or cupboard
  • Toothbrush and toothpaste
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 10:30 AM.

Chorak - All Day Dining – This restaurant specialises in international cuisine and only serves breakfast.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 130.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash.

Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Annual carbon offsets
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MYR 50 per person
  • Self-parking fee: MYR 10.00 per night
  • Rollaway bed fee: MYR 130.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Kuala Lumpur Shaw Parade Hotel
  • Mercure Shaw Parade Hotel
  • Mercure Shaw Parade
  • Mercure Kuala Lumpur Shaw Parade (opening January 2017)
  • Mercure Kuala Lumpur Shaw Parade Hotel
  • Mercure Kuala Lumpur Shaw Parade Kuala Lumpur
  • Mercure Kuala Lumpur Shaw Parade Hotel Kuala Lumpur

You should know

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.