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4.4 out of 5

"Very nice hotel, superb service standards, staff very polite, very good breakfast room was very clean and it was very well maintained. Recommend this ... " More

By a verified traveller on Sun 01 Mar 2020

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Executive Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Privilege, Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Description

The comfortable rooms at Mercure Kuala Lumpur Shaw Parade get high marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from Berjaya Times Square. Features include free WiFi in public areas, plus 2 bars and an outdoor pool. Built in 2016, this 4-star hotel has 213 rooms over 11 floors. Enjoy your stay with amenities like free WiFi and an LED TV in each room.

  • Air-conditioned rooms with LED TVs, room service and free bottled water
  • Free WiFi
  • Enjoy international cuisine while dining at Chorak - All Day Dining
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, concierge services and luggage storage
  • On-site recreation includes a fitness centre
  • Guests have good things to say about the accommodation for the cleanliness and nice bathrooms
  • Within a 10-minute walk of Berjaya Times Square and Sungei Wang Plaza

Mercure Kuala Lumpur Shaw Parade ratings based on 9 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Kuala Lumpur Shaw Parade

Everyone (7) Couples (2)
4 out of 5

Posted by on 25 Jan 2021

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5 out of 5
Very nice hotel, superb service standards, staff very polite, very good breakfast room was very clean and it was very well maintained. Recommend this place and we will be back for sure

Posted by , from Oxford on 1 Mar 2020

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Comment from Hotel Management

18 Mar 2020 by .

Dear Daniel, Thank you for awesome score and we look forward to your support again. Cindy Yeoh General Manager.

4 out of 5
Daily room make up and very friendly staff who are ready to help you every time every day

Posted by , from Blackburn uk on 26 Aug 2019

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Comment from Hotel Management

26 Sep 2019 by .

Dear Muhammedsafi, We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

3 out of 5
The only good thing about this hotel was the Breakfast Egg Bay Eggs cooked to perfection. Housekeeping leaves a lot to be desired, when ask hotel to book taxi they add on another %100. Taxis will not use their meters and will charge you at least treble the price. If you not prepared to pay that will not take you. The only way is to book a taxi yourself through Grab. You won't get ripped off. Also book your own attractions DO NOT let hotel or other companies book, then use Grab to get byou there and back. Hotel wanted to charge £10.00 for cleaning bed sheets as wife had fake tan and it rubbed off onto sheets but comes off in the was no tro

Posted by on 18 Sep 2018

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5 out of 5

Posted by on 28 Jul 2020

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5 out of 5

Posted by on 3 Jan 2020

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Comment from Hotel Management

31 Jan 2020 by .

Dear Guest Thank you for the fantastic 5/5 score. We look foward to your return visits with us. Thank you. Cindy Yeoh General Manager.

4 out of 5

Posted by on 18 Sep 2019

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Comment from Hotel Management

26 Sep 2019 by .

Dear Guest, We very much appreciate your ratings regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive ratings. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

5 out of 5

Posted by on 17 Apr 2019

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Comment from Hotel Management

22 Apr 2019 by .

Dear Guest, We very much appreciate your awesome ratings regarding your stay at the Mercure Kuala Lumpur Shaw Parade. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

5 out of 5

Posted by on 2 Jan 2019

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Comment from Hotel Management

7 Jan 2019 by .

Dear Guest, We very much appreciate your support and awesomely positive ratings regarding your stay at the Mercure Kuala Lumpur Shaw Parade. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Mercure Kuala Lumpur Shaw Parade offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. Public spaces have free WiFi. There's an onsite business centre. The eco-friendly Mercure Kuala Lumpur Shaw Parade also features a terrace, concierge services, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Kuala Lumpur hotel is smoke free.

  • 213 guestrooms or units
  • 11 levels
  • 2 bars or lounges
  • Built in 2016
  • Dining venue
  • Bar by the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces) , Offsite parking discounted rates available

Transport

  • Airport: Kuala Lumpur International Airport (KUL) (57.6 km / 35.8 mi)
  • Train station: Kuala Lumpur Masjid Jamek Station (2.9 km / 1.8 mi)
  • Metro station: Imbi Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Kuala Lumpur Shaw Parade offers 213 forms of air-conditioned accommodation with a safe and complimentary bottles of water. LED televisions come with cable channels. Bathrooms include baths or showers and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Bath or shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 6:30 AM to 10:30 AM.

Chorak - All Day Dining – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 137.8 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards, debit cards and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 July 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: MYR 47.70 per person (approximately)
  • Self-parking fee: MYR 10.00 per night
  • Rollaway bed fee: MYR 137.8 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Kuala Lumpur Shaw Parade Hotel
  • Mercure Shaw Parade Hotel
  • Mercure Shaw Parade
  • Mercure Kuala Lumpur Shaw Parade (opening January 2017)
  • Mercure Kuala Lumpur Shaw Parade Hotel
  • Mercure Kuala Lumpur Shaw Parade Kuala Lumpur
  • Mercure Kuala Lumpur Shaw Parade Hotel Kuala Lumpur

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO sustainable tourism pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.